ServiceTitan Reviews

User Rating

4.3/5 (Based on 735 Ratings)

Rating Distribution

Excellent
66.4%
Very Good
18.8%
Average
2.9%
Poor
1.9%
Terrible
10.1%

User Sentiments

User Friendly Interface, Comprehensive Reporting Features, Extensive Integrations, Excellent Customer Communication

Mobile App Functionality Issues, Frequent Software Updates & Bugs, Complex Onboarding Process, Inconsistent Customer Support

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Review Summary

ServiceTitan is lauded for its user-friendly design, robust features, and mobile capabilities. Many users highlight improved efficiency, increased revenue, and enhanced customer satisfaction after adopting the software. ServiceTitan's strengths include its ability to streamline scheduling and dispatching, manage customer relationships, and provide detailed reporting and analytics. However, some users have reported issues with its pricing, occasional system glitches, and limited customization options. Overall, ServiceTitan receives positive feedback for its user-friendly interface, feature-rich platform, and positive impact on business performance.

Pros

Streamlined Scheduling: ServiceTitan helps businesses efficiently manage appointments and schedules, optimizing technician availability and reducing scheduling conflicts.
Enhanced Customer Service: With centralized customer data and communication tools, ServiceTitan enables businesses to provide exceptional customer service, fostering positive relationships and increasing customer satisfaction.

Cons

Limited Customization Options: Some users have reported limited customization options, making it challenging to tailor the software to specific business needs and preferences.
Initial Setup Complexity: The initial setup process can be complex and timeconsuming, requiring significant investment in training and resources to implement and configure the software effectively.

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Reviews

Keith Lowe

December 11, 2024 Source: Trustpilot.com

Alex Johnson pretty much defines success manager excellence!

Alex is our go-to guy when we have any issues. Plus he's proactive in pushing us to do things to improve our operations, and therefore our EBITDA. Plus he knows ST inside and out. Plus he's a super nice guy. That adds up to a powerful combination!

Kellie Brooks

December 10, 2024 Source: Trustpilot.com

Our Strategic Manager

Our Strategic Manager, Alex J. is absolutely AMAZIING! He is always accommodating with any of our requests or any future anticipated needs. If we have any type of issue, he is always swift to respond and work diligently until the issue is resolved, regardless of what that may be or who he needs to involve within the ServiceTitan hierarchy. As we are currently growing at a tremendous rate with a quickness, we can always count on Alex J. for all of our needs whether current or anticipated.
Thanks for Everything Alex! You're the BEST!

Eric Boettner

December 9, 2024 Source: Trustpilot.com

The innovation and wanting to get…

The innovation and wanting to get things right make Service Titan head and shoulders above the competition. Also the CSM we have has been a gamechanger and made using the software much easier than it could be.

Jonathan Swain

December 9, 2024 Source: Trustpilot.com

Angie was great

Angie was great. Very detailed, helpful, and informative!

Willie Prince

December 5, 2024 Source: Trustpilot.com

Great Software!!

The software is very user friendly and robust. ServiceTitan has continuously worked to improve the software since I have been using it starting in 2018. Each update makes it better and better. Our CSM support is also great!

Tim Moon

November 26, 2024 Source: Trustpilot.com

Overall

Overall, though Service Titan is a great company, it's the people we deal with directly that make the difference. Luke A is a pleasure to work with and is extremely knowledgeable of the product and how to best manage the system to fit our needs!

Carlos Suarez

November 20, 2024 Source: Trustpilot.com

Always great to work with TJ and ST

Date of experience: November 20, 2024

Daniel Gallacher

November 18, 2024 Source: Trustpilot.com

Great Customer Service!

Date of experience: November 18, 2024

Sandra Waddle

November 11, 2024 Source: Trustpilot.com

Victor Lohr and Omar Elauri are standout professionals

Victor Lohr is a standout professional whose commitment to client satisfaction and teamwork is unmatched. He brings a wealth of knowledge to every project, always ensuring that clients receive the best solutions tailored to their unique needs. Victor’s availability and responsiveness are truly impressive—he’s always ready to answer questions, provide guidance, and go the extra mile. His dedication to quality and collaboration makes working with him an absolute pleasure and adds immense value to every team he’s part of.

Omar Elauri is equally outstanding and I value his approachable expertise and genuine dedication to client success. Omar has an incredible ability to understand and address client needs, providing tailored, effective solutions with a calm and confident approach. His availability and willingness to collaborate make him a reliable and supportive team member. Omar’s focus on delivering a high-quality experience is evident in every interaction, making him a true asset to clients and colleagues alike.

Vicki G

November 9, 2024 Source: Trustpilot.com

This Will Be the Last Software You Choose

Choosing ServiceTitan has been one of the most impactful decisions I have made for my business. They are constantly innovating and making their software better for their users.