ServicePRO Reviews

The product is very is for the end user to submit a ticket but even easier for the administrator. It allows for expansion by adding additional categories and based on dashboards allows you to determine what needs to be added.

Can be a bit slow. At times when you are adding additional features, it will bog down and have to take a few minutes to catch up with the input.

the major problem we were able to solve was to trend the various issues and ticket types.

Friendly easy to use interface.

All your information in one place from previous services to notes between the customer and office. When the software implemented in a company runs smoothly everything else feels like it is as well.

Sometimes there are a few glitches or early generations but overall I have had few issues with it.

It works, by far the best software I have used and in comparison to what our current company is using, I long for the days when we still used ServicePro

At my company we work on service, and reviewed ServicePRO for our application.

ServicePRO appears to a well suited application for scheduling and dispatching people to support customers

We are looking at possible solutions for serivce dispatching of our mobile technicians.

The system allows you to complete all requests in one place while harnessing the power of data, resources, and information to enhance and make the process of requesting work more efficiently.

The system has parts that are repetitive and some areas are unclear of what is needed. After using it a few times, these steps become easier but first time users may struggle.

Have training for users so they understand how to navigate the system and which field's importance is prioritized.

I believe it helps keep a record of common issues and requests made by the employees, which allows the teams to restructure their approach to requests and common needs.

Even if you are new you can use it easily without any efforts.

UI is bit confusing which can be improved more.

we have integrated it for our day to day activities to resolve cases raised by customers.

It is easy to grow our company with the help of this tool.

It supports cloud platform too.

Implementation is quite difficult and the user needs to suffer for executing this on time.

All types of users cant use this easily and some need knowledge before performing any task in ServicePro.

Service Pro is completely web-based with no desktop client needed. It is responsive and presents a nice interface for both our 50 technicians and our end-users when handling work orders, purchase requests and change management requests.

Even though the software is web based, it still requires a small download of helper software on the technician PC to ensure full functionality. This is still much better than the previous HelpStar version of the software. Reporting could also be a little easier in terms of customization but the canned reports cover about 90% of our needs.

Our goal with this software was to improve our business process efficiency in regards to our help desk and ensure greater transparency when servicing our end users. With ServicePro we handle more tickets more quickly and with greater transparency with management and users.

I find ServicePRO to be a cumbersome tool, for scheduling and dispatching support staff to assist customers. There are performance issues when adding features the system generally does not work well. The implementation process is also tough.

The user interface is confusing at times there is definitely room for improvement. The application experiences crashes and errors. The feedback feature does not allow us to report any issues. Over time the software tends to slow down a bit.

ServicePRO lacks training for users on how to navigate the system and prioritize fields. It also falls short compared to help desk software providers who offer support and more organized business process solutions. There are plenty of options in the market which makes it difficult to recommend ServicePRO.

It's fairly easy to customize to specific ticket types and tasks, reports are okay.

The application has a tendency to crash, it will throw errors without any real fixes, you can send feedback, but they never give you a solution. The app slows down the longer you have it open. The product is still silverlight based, even the desktop version.

I've heard rumors of an HTML5 version, but you have to pay to upgrade from the silverlight version is my understanding.

I find ServicePRO to be a unsuited application, for scheduling and dispatching personnel to provide customer support. The initial implementation poses some difficulties users tend to become more hectic with it after a use.

The user interface is a bit perplexing. I have encountered issues and occasional glitches. There is a tendency for the application to crash it needs to be noted that it represents an improvement over the version despite being Silverlight based. It would be better if the reporting functionality provided customization options

One of my concerns regarding ServicePRO is the lack of user training which makes navigating through system sections and prioritizing fields difficult. Other competitors in the market for help desk software provide support and inefficient solutions for business processes.