ServicePower Reviews

Service Power does it for you from dispatch to estimates to invoicing. They do the background & credentialing of the servicers to ensure their compliance, as well as knowing we are sending good people into customer's homes. It can handle the rates and associated rules around them as well. It has allowed us to do more without increasing headcount(s)!

The background/credentialing functionality is not as smmoth or hands off as it should and could be, but still a lot more efficient than handling it ourselves - PlusOne may be the better alternative for this.

We are solving the need to increase headcounts across various departments due to the increases autmated functions within Service Power, especially with the estimates and invoicing which allows for auto approvals based on rules and guidelines you dictatee. We've actualy been able to reduce staff and have increased the amount of work being handled by each employee.

Preliminary execution round was structured as well as efficient. 2nd phase much less structured from a needs point of view.

We are using an older variation of the item which is customer web server based. I like to move to web-based organizing UI (which they have presently). Firm is not dexterous adequate to integrate brand-new attributes or insect repairs.

Vender is starting to lead the cost on creating change in the industry to make it easier for the 3rd party service providers to handle their accounts as well as keep updated conditions to interact to their clients.

Implementation took time as we did customized advancement to incorporate with backend systems. Standard system is excellent, yet needs to be updated (i.e. mobility). Open up to suggestions on modifications, but sluggish to implement.

It is easy to use and interfaces well with other systems

Standing data can take some time to set up

Take a holistic approach and include all systems that may need to interface with ServicePower, both existing and planned for the future.

This has transformed our operations from a paper based largely manual system to a much more efficient one

ServicePower offers us a platform that allows us to track our external agents in real time, in addition to being able to manage the assets that they are in charge of, the platform allows us to know the status of a repair or service installation, and allows the user review the status of your request in real time, knowing the name of the person assigned, the time of the visit and the route of the assigned personnel, it also allows dispatching from the headquarters of all orders and allows you to have satellite tracking of everything field staff.

The drawback that sometimes occurs is that the signal with the operators falls and access to the platform is difficult for the route technicians who need to report the entry or any new service, this generates delays in the operation and requires a debugging of the system from the server, this happens more times than we would like due to the large number of requests that are handled daily.

Our company manages a large number of external agents who perform the tasks of installation, maintenance and marketing of products, these personnel attend to a large number of service orders that arrive daily on our servers through our digital platforms, that is why it was necessary to have a platform that would allow us to track the management of our external agents and at the same time that would allow users to track their service orders.

We have a large base of engineers and also can count on Solution Power to supply outcomes with little treatment from our Preparation Group. It maximized paths and also map plans always work well for both the engineers to make sure effectiveness. Which aids deliver an extraordinary solution to our customers as well as aid us grow our company.

We have because the set up no significant outages or issues. Any kind of tiny concerns come across have always been resolved by the consumer assistance team. Only dislike would be to improve the documentation, yet once more this was likewise resolved by their assistance team as well as always take on board any comments.

Great system, but needs to catch-up with the times.

Given that the installation of the solution, we have no major concerns or worry about the software. Despite having the updates and normal upgrades to performance and also reliability. We have discovered the solution extremely reputable. Any tiny problem were fixed extremely rapidly.

extremely easy to accept service calls and process claims for warranty. Warranty claims can be submitted within a click of a button as the manufacturer already fills out the dispatch and claim information for you. It is very easy to check the status of your claims as there are different stages that it goes through... If there is any problem with a service claim that you submit you can easily make the corrections needed in order to get it through the paid process. this is a Great website

customer service can be a bit lacking. If any problems arise with claims you can expect to be on hold for a good 30 minutes. Also, for some claim processing some claims can get stuck in a review status. Thus, you would have to call the company in order to get the to push the claim to the next status.

Most of the time you don't have a choice. The manufacturer does business with them.

Keeping track of our service calls and warranty claims all in one place to make sure that we get paid for every job that we go out of. It makes it easy to transfer the customers information into our own internal program for the purposes of bookkeeping.

The ability to schedule and send jobs in real time

The fact that you cannot tell if jobs are completed on the service power screen

The scheduling of different types of jobs to engineers in a variety of geographical locations.

Best for scheduling optimization and enables real time dispatch

It is complex system to debug and lot of configuration required to setup and upgrades gives you hard times

Scheduling the assignments and optimizing the resources