ServiceChannel Reviews

User Rating

4.3/5 (Based on 325 Ratings)

Rating Distribution

Excellent
49.8%
Very Good
36%
Average
11.1%
Poor
1.2%
Terrible
1.8%

User Sentiments

Work Order Management, Reporting Features, Preventative Maintenance Module, Ease of Use

Mobile App Functionality, Customer Support, User Interface Complexity, Slow Response Time

Do You Use ServiceChannel?

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Review Summary

Users applaud ServiceChannel's user-friendly interface, efficient work order management capabilities, and robust reporting and analytics features. Its mobile app enhances field service operations, and integration options extend its functionality. While some users report occasional glitches and a learning curve, overall, ServiceChannel is praised for streamlining communication, improving technician productivity, and enhancing customer satisfaction. Its ability to manage complex service processes and provide real-time visibility is highly valued.

Pros

Userfriendly interface simplifies proposal creation and tracking.
Robust reporting capabilities for analyzing sales effectiveness.

Cons

Limited customization options for proposals.
Occasional glitches and bugs that require technical support.

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Reviews

Michelle T

May 11, 2023 Source: G2.com

"Great Experience"

What do you like best about ServiceChannel?

I like that the portal is easy to navigate, and I hardly have any issues with my techs checking in and out. It is always easy for my techs to navigate and upload pictures after completing a job.

What do you dislike about ServiceChannel?

I do not dislike anything. I feel like everything is easy to work with and the staff helps us when needed.

What problems is ServiceChannel solving and how is that benefiting you?

The service channel now has solved updating insurance paperwork right away. It makes everything easier

Arthur

May 20, 2021 Source: Financesonline.com

I am very satisfied with this program

PROS: If you are first- time user, the setting up correctly is straightforward. PM part, Proposal approval and invoice section work without issues. The system is rarely down so it makes it very functional. Support team is knowledgeable, fast and helpful.

CONS: If you want to edit any enquiry, the form is long with lots of space so you have to scroll through the screen to find the parts to be filled, so I think that they are designed from a person that never used this system, by him/her own wish. The Service Channel is from India and it is difficult to understand them, because of the accents. The e-mail service is slow too.

Arthur

May 20, 2021 Source: Financesonline.com

I am very satisfied with this program

PROS & CONS

What are the best aspects of this product?

If you are first- time user, the setting up correctly is straightforward. PM part, Proposal approval and invoice section work without issues. The system is rarely down so it makes it very functional. Support team is knowledgeable, fast and helpful.

What aspects are problematic or could work better?

If you want to edit any enquiry, the form is long with lots of space so you have to scroll through the screen to find the parts to be filled, so I think that they are designed from a person that never used this system, by him/her own wish. The Service Channel is from India and it is difficult to understand them, because of the accents. The e-mail service is slow too.

What specific problems in your company were solved by this product?

165 locations can be checked by only one person and without this Service Channel, it would take 2 to 3 employees. Repair and Maintenance requests are being processed clearly.

Are you a current user of this product?

Yes

Suzanne

February 12, 2021 Source: Financesonline.com

Great program

PROS: It keeps the repair and maintenance issues organized so client, business and contractors can meet together in a single format and page, getting information of what is going on every time is something that I like and I find it helpful. It is a great program with lots of options and helpful reports. I like the Notes features too, because I use that every day to make a contact with the vendors and stores, helping to record the information.

CONS: I do not like the Service channel App because it needs to be revised, becoming user-friendly and to access information straightforward. I prefer to skip the app and go directly to the website, because I find it easier.

Anonymous User

November 10, 2020 Source: G2.com

"Very easy to manage Service Requests"

What do you like best about ServiceChannel?

Easy to view and manage requests and get updates about your repair requests. You can have multiple vendors for each category which helps you get the best rates and quicker service. I like that I can set up a preferred vendor as well. There are tons of options for reports and analytics which as well.

What do you dislike about ServiceChannel?

Vendors have to choose to use Servicechannel and i have noticed that many smaller local vendors are reluctant to use. I've heard feedback that the onboarding and training process for vendors needs to be easier to allow for smaller vendors with less resources the ability to use servicechannel.

Recommendations to others considering ServiceChannel:

Take the time to go through the training offered and reach out to support with questions. Servicechannel provides great support and training when you need it

What problems is ServiceChannel solving and how is that benefiting you?

Follow up with vendors is easier and less time consuming. Gone are the days of having to call a vendor and ask for updates. I can even use the mobile app to log on and view upsated statuses and all my maintenance and repairs.

Anonymous User

August 24, 2019 Source: G2.com

"Extremely user friendly"

What do you like best about ServiceChannel?

Ease of work order lookup. Simple to write and email notes. Can be integrated with other facilities software to auto accept orders.

What do you dislike about ServiceChannel?

Pauses in service. Sometimes the server gets busy. Need to delete cookies often.

What problems is ServiceChannel solving and how is that benefiting you?

Excellent for communication purposes and entering bids

User in Facilities Services

August 24, 2019 Source: G2.com

"Extremely user friendly"

What do you like best?

Ease of work order lookup. Simple to write and email notes. Can be integrated with other facilities software to auto accept orders.

What do you dislike?

Pauses in service. Sometimes the server gets busy. Need to delete cookies often.

What problems are you solving with the product? What benefits have you realized?

Excellent for communication purposes and entering bids

Anonymous User

November 13, 2018 Source: G2.com

"Paradigm shift for the Facilities team"

What do you like best about ServiceChannel?

The platform brings many different aspects together allowing for items and issues to be easily tracked, managed and reported on.

What do you dislike about ServiceChannel?

The proposal platform does not allow for notes between the vendor and customer to be collected and tracked.

Recommendations to others considering ServiceChannel:

It is a great tool to help streamline processes and communications.

What problems is ServiceChannel solving and how is that benefiting you?

The entire facilities program for 400+ retail locations is handled by SC and it has allowed us to improve our store management experience with the facilities and thus our overall customer experience with our brand.

User in Retail

November 13, 2018 Source: G2.com

"Paradigm shift for the Facilities team"

What do you like best?

The platform brings many different aspects together allowing for items and issues to be easily tracked, managed and reported on.

What do you dislike?

The proposal platform does not allow for notes between the vendor and customer to be collected and tracked.

Recommendations to others considering the product:

It is a great tool to help streamline processes and communications.

What problems are you solving with the product? What benefits have you realized?

Administrator in Wholesale

October 2, 2018 Source: G2.com

"It was Okay"

What do you like best?

Meeting others to collaborate on better formats I can use for my business, and trying to come up with a overall best practice for others.

What do you dislike?

As I attended the first conference in 2017 the anticipation was high, and it was a little disappointing to see some of the same things that was discussed before, are still in a "what do you think we should do" status than an actual resolution. Some things that were discussed were still not creating a easier process and still needed to be reviewed.

Recommendations to others considering the product:

I would definitely recommend to any others to use because it can really make things simple, transparent, and manageable.

What problems are you solving with the product? What benefits have you realized?

Service Channel has been a huge asset providing visibility to all in regards to our branches. It has helped us streamline and continue to streamline processes including and avenue to keep track of the Compliance of our Vendors, which is helpful to other departments within our company.

ServiceChannel Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use ServiceChannel?

Review Summary

Pros

Cons

Michelle T

Arthur

Arthur

PROS & CONS

Suzanne

Anonymous User

Anonymous User

User in Facilities Services

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Anonymous User

User in Retail

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Administrator in Wholesale

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

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