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About Serviceaide ChangeGear

ChangeGear is an award-winning ITSM platform, recognized as ‘best in class’ by analysts like Gartner, Pink Elephant (Innovation of the Year), and Forrester (NOW Tech ESM 2021). The ChangeGear solution provides comprehensive service and support solutions for IT operations to meet the needs of analysts and end users. Known for their strength in change management, ChangeGear is popular in industries with heavy compliance regulations.

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    60%
  • Reviews
    70%
  • Momentum
    63%
  • Popularity
    63%

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • NA

Modes of Support

  • Online
Serviceaide ChangeGear Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Disclaimer: The pricing details were last updated on 11/05/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Serviceaide ChangeGear Pricing

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Serviceaide ChangeGear Reviews

User Rating

4.1/5 (Based on 105 Ratings)

Rating Distribution

  • Excellent

    42.9%
  • Very Good

    36.2%
  • Average

    14.3%
  • Poor

    3.8%
  • Terrible

    2.9%

User Sentiments

Customizable Workflows, ITIL Compliance, Robust Reporting, User-Friendly Interface

Complex Configuration, Limited Integrations, Occasional Performance Issues, Documentation Requires Improvement

Do You Use Serviceaide ChangeGear?

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Review Summary

User reviews generally praise ServiceAide ChangeGear for its comprehensive ITIL-aligned features, particularly its strong change management and incident management capabilities. Its user-friendly interface and customizable workflows are highly valued, allowing organizations to tailor the platform to their specific needs. However, some users express concerns about the complexity of configuration, particularly for larger organizations, and limitations in reporting and integration with other systems. The platform's on-premise deployment is also a point of discussion, with some users finding it a valuable feature while others prefer a SaaS model. Overall, ChangeGear is considered a solid ITSM solution, with strengths in customization and support, but some users emphasize the need for continuous improvement in areas like documentation and integration capabilities.

Pros

  • Change Gear offers a comprehensive workflow and approvals functionality for managing ITIL processes and change requests.
  • The tool has proven effective for tracking audits related to changes in systems and personnel, improving compliance and visibility.
  • Change Gear facilitates better communication and collaboration between various business areas within an organization.

Cons

  • While customizable, Change Gear requires significant time and effort for configuration, potentially affecting smaller organizations.
  • The system may not meet the needs of larger organizations with complex resource management and automated change integration requirements.
  • Change Gear's backend interface can be somewhat clunky and may require separate thick clients for administrative settings and asset management.

Serviceaide ChangeGear Reviews

AI-Generated from the text of User Reviews

Serviceaide ChangeGear FAQs

Does Serviceaide ChangeGear provide API?

No, Serviceaide ChangeGear does not provide API.

Serviceaide ChangeGear Contact

Vendor Details

San Jose, California Founded : 2016

Social Media Handles

Not available

Customers

ipc
Boston Financial
Cloudsmartz
Dietzgen

Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at feedback@saasworthy.com

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