Service Creatio Reviews

The ootb modules makes life easier and fun

Platform stability is a little bit unstable but support helps

Helpdesk and ticketing Creatio is a powerful crm tool.

It is one of the best CRMs that we can use with minimum coding and can also design required functionalities by adding some customization

There isnot thing to be disliked in this CRM.although there are some limitations like restrictions of manipulating DOM elements

We are designed new CRM solutions with the help of Creatio and designing of flows is also very easy that makes crucial working flows to work effortlessly.

You do not need to be a programmer to use and it streamlines our work.

I can not think of downsides at the moment.

It is solving the issue of disorganization and needless tasks. The automated worlflows simplify day to day work.

Customizations are endless, it truly is awesome.

There is nothing that I do not like about Creatio Service

We are a very complex organization and they solve problems for customizations.

Support for multichannel customer communication, the ability to build a variety of workflows to meet multiple customer needs, AI-powered solutions to streamline customer support, a wide range of marketplace solutions designed to maximize the benefits of out-of-the-box-functionality, the system’s configurability, and very comfortable UI.

There are no major drawbacks that I can mention. Whenever we have any minor troubles with the system, the support team makes sure that the cases are resolved in no time.

By adopting the system, we did a major business transformation towards being more customer- oriented. Thanks to the platform’s wide functionality, we got equipped with a variety of tools to drive customer engagement and create the first-rate customer experience. We no longer had to worry about misaligned communication with our customers or fight operational silos within our organization. It felt like Creatio knew exactly what we needed to be more efficient as a company.

Service Creatio is a complete cloud arrangement that permits the administration of client demands and Automates administration tasks by following pre-characterized measures for full-cycle administration the executives. Administration specialists can profit by working in a brought together condition to deal with a continually developing number of cases and administration demands, overseeing case lines and conveying much customized correspondences. In our organization, we ought to continually advice our customers on forthcoming occasions and speedily answer their inquiries. Bpm'online permitted us to handle all customer demands in a solitary framework. This CRM is anything but difficult to design to meet our business needs since we can alter work processes without having a specialized background. The acquaintance of bpm'online permitted us with tackle the issue of handling demands from outer clients, which had not recently been secured. Likewise, it was conceivable to improve the handling of solicitations from inward clients. Working in a solitary IT biological system has diminished and streamlined correspondence between representatives of related divisions inside the organization. Gathering and examining consumer loyalty with the organization's administrations permits us to become considerably quicker and keep up a main situation in the industry. The brief reaction from the business group and the ability to respond to my inquiries. Numerous merchants simply disregard your inquiries.

There are sure combinations that accompany the device like email and telephone frameworks. However, others like heritage framework or exceptionally specific arrangements, requires improvement that can be troublesome (certainly feasible). The absence of existing arrangements in the market (free or paid) constrain you to build up those integrations. Changes are anything but difficult to do, yet they typically requires accumulation. This can take some time, and if it is executed erroneously, you can influence your instance.

The security is definite and can be adjusted to each demonstrate. Yet, a few changes applies just too new records, not to authentic data. I can honestly say it has been excellent - anything we ask for has been done in good time, reliable system, and great staff. This can expect customizations to work appropriately.

The introduction of bpm’online allowed us to solve the problem of processing requests from external customers, which had not previously been covered. In addition, it was possible to improve the processing of requests from internal users. Working in a single IT ecosystem has reduced and simplified communication between employees of related departments within the company. Collecting and analyzing customer satisfaction with the company's services allows us to grow even faster and maintain a leading position in the industry.

The data migration to bpm’online took an unexpected while. But that was mainly because of the issue with our legacy system's performance.

Prior to using bpm’online, processing of requests was implemented only for internal customers (Multiplex employees) and was carried out in the Jira software product, the functionality of which was not enough for all tasks. Calls from external customers were not processed using automated systems and now they are, on a single platform.

Prior to bpm’online, our company didn’t use any management system for internal and external services. That’s why it was hard for us to measure employees’ performance. We wanted to improve our team’s customer service skills. Due to this we were looking for a software that would allow us to better configure business processes so that our employees will get clear instructions on how to effectively handle client requests.

We decided to try bpm’online service, and it was the right choice.

Bpm’online helps us to analyze quantitative and qualitative performance metrics, including the number of requests at each stage of the process, the number of processed and overdue requests, employee performance indicators and others.