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SendinBlue Reviews

User Rating

4.8/5 (Based on 1,486 Ratings)

Rating Distribution

  • Excellent

    82%
  • Very Good

    14.1%
  • Average

    2.6%
  • Poor

    0.5%
  • Terrible

    0.9%

User Sentiments

Ease of Use, Email Deliverability, Drag and Drop Email Editor, Affordable Pricing

Slow Loading Times, Limited Email Templates, Complicated Automation Setup, Strict Validation Process

Do You Use SendinBlue?

Write a Review

Review Summary

Overall, users appreciate Sendinblue for its user-friendly interface, robust email marketing features, and affordable pricing. They find it easy to create and send visually appealing emails, automate email campaigns, and track their performance. Reviewers also praise Sendinblue's customer support and the availability of educational resources. However, some users mention limitations in reporting and analytics, as well as occasional technical issues. Additionally, a few reviewers express concerns about the platform's deliverability rates and the lack of advanced features for more sophisticated marketing needs.

Pros

  • Userfriendly interface for easy campaign creation and management.
  • Wide range of email templates and customization options.
  • Robust analytics and reporting for tracking campaign performance.
  • Costeffective pricing plans for businesses of all sizes.

Cons

  • Limited automation features compared to more advanced email marketing platforms.
  • Basic segmentation and targeting options may not be sufficient for complex marketing campaigns.
  • Some users have reported experiencing occasional deliverability issues.
  • Customer support response times can be slow during peak periods.

AI-Generated from the text of User Reviews

Reviews
FL

Francesco L

December 1, 2023 Source: G2.com
"Brevo: The Pinnacle of Email Marketing Excellence"
What do you like best about Brevo Marketing Platform?

Brevo stands as a beacon in the realm of email marketing platforms, offering unparalleled features that elevate it to the zenith of excellence. While it may lean towards the pricier side, its exceptional performance and comprehensive toolkit make it a worthy investment for businesses aiming for top-tier email marketing strategies. With Brevo, experience a blend of sophistication and functionality that sets it apart in the crowded landscape, proving that quality often comes with a price tag well-justified.

What do you dislike about Brevo Marketing Platform?

In the expansive world of email marketing platforms, Brevo emerges as a standout choice, offering a suite of features that truly set it apart. While it leans towards the slightly pricier side, the investment is justified by its exceptional performance and comprehensive toolkit. Brevo is tailored for businesses that prioritize top-tier email marketing strategies, acknowledging that quality often comes with a slightly higher price tag. The platform's sophistication and functionality make it a compelling choice for those willing to invest a bit more for unparalleled results in their email campaigns.

What problems is Brevo Marketing Platform solving and how is that benefiting you?

Brevo has proven to be a game-changer in my email marketing journey, providing a solution to the persistent challenges I faced in campaign delivery. With Brevo's intuitive platform, the headaches of ensuring that my campaigns reach the right audience have become a thing of the past. The seamless and efficient delivery system has not only saved time but has significantly enhanced the effectiveness of my email marketing efforts. Brevo's ability to address and resolve the intricacies of campaign delivery sets it apart as a reliable companion for anyone serious about achieving success in the competitive world of email marketing.

Read more
PB

Pat B

November 20, 2023 Source: G2.com
"Excellent first experience with their support - Free account review."
What do you like best about Brevo Marketing Platform?

I've been using Brevo since its SendinBlue days, mainly for email marketing and SMTP relay with our office printer. So we use their service every day in that sense.

The transition to Brevo brought noticeable improvements. What stands out is their customer support - even as a free account user, I received personalized, non-canned responses to my queries. This prompt and considerate support, especially for minor issues like the SMTP key length for our printer, is commendable."

We don't use their integration tools/features, so I can't speak about those.

The fact that Brevo maintains such high-quality service even for free user accounts is commendable, making me confident in considering their paid services as our company grows.

What do you dislike about Brevo Marketing Platform?

There was a hiccup with the SMTP key (password) length not fitting our printer's specs (too long. 90 characters length but the printer only accepts 64), but that's more about the printer than Brevo. Their team suggested reaching out to the manufacturer, which was a reasonable step. Also explained that 90 is for security reasons which I also agree. I suggested to my support representative to suggest our use case to their marketing or development department and he seems much obliged to do it.

Aside from this, my experience has been mostly positive. No significant downsides to report.

What problems is Brevo Marketing Platform solving and how is that benefiting you?

Brevo's been a real time-saver for our email marketing and office tasks. It's easy to use for sending out emails, and even the free version does everything we need right now. This means less hassle with email campaigns, freeing us up to focus on more important stuff.

The SMTP feature for our office printer has been a small but significant help too – it's one less thing to worry about in our daily operations. And when we did hit a snag with the SMTP key and our printer, Brevo's support was quick and helpful, even for a free account. It's not just about solving a tech issue; it's knowing they're there to support us, which is a big deal for a growing business.

Read more
ES

Erledie S

November 15, 2023 Source: G2.com
"El servicio es excelente, cuando se tiene algun inconveniente responden super rapido"
What do you like best about Brevo Marketing Platform?

Todas las opciones que tiene la plataforma y la facilidad para usarlas, tambien me gusta mucho el servicio al cliente, pues este es muy rapido

What do you dislike about Brevo Marketing Platform?

Me han inactivado la option de envio de correos transaccionales sin antes preguntar el por que estamos teniendo este comportamiento

What problems is Brevo Marketing Platform solving and how is that benefiting you?

La confiabilidad de la entrega de email, esto nos beneficia por que nuestras plataformas envian varios correos transaccionales.

Read more
DB

Didier B

November 6, 2023 Source: G2.com
"Depuis que mon développeur Web m'a parlé de Brevo, je gagne du temps."
What do you like best about Brevo Marketing Platform?

Les avantages Brevo :

La version gratuite permettant d'envoyer 300 emails par jour,

Possibilité d'utiliser des templates,

Création d'email par Drag & Drop,

Les paiements (si je trouve un tuto en français...)

What do you dislike about Brevo Marketing Platform?

Avec ma petite expérience de Brevo, le seul inconvénient pour moi, je suis obligé de créer un nouveau template pour envoyer la même campagne à la suite de mon fichier client.

What problems is Brevo Marketing Platform solving and how is that benefiting you?

Je suis un néophite sur Brevo et n'ai jamais utilisé d'autres plate-formes similaires.

En utilisant Brevo, je gagne beaucoup de temps lors de l'envoi d'une campagne.

A terme, j'espère pouvoir utiliser les automatisations et paiements.

Read more
JD

Jérôme D

October 24, 2023 Source: G2.com
"Une plateforme complète et qui reste simple à l'usage."
What do you like best about Brevo Marketing Platform?

Ce qui me plait dans la plateforme Brevo, c'est le fait qu'elle soit complète et qu'elle gère l'ensemble des besoins de notre entreprise. Elle contient beaucoup de fonctionnalité, mais elle reste très simple à utiliser et cela est très plaisant au quotidien. Le support technique est très réactif et répond à l'ensemble de nos questions. Nous l'utilisons au quotidien et nous en sommes très satisfaits.

What do you dislike about Brevo Marketing Platform?

Il n'y a pas vraiment de chose que je reproche à Brevo.

Il contient toute les fonctionnalités dont j'ai besoin.

What problems is Brevo Marketing Platform solving and how is that benefiting you?

Nous avions des problèmes de délivrabilité d'e-mails. Brevo nous à permi de répondre à ce besoin.

Read more
FC

Fabrizio C

October 16, 2023 Source: G2.com
"El emjor editor de Newsletter"
What do you like best about Brevo Marketing Platform?

Nuestra experiencia con Brevo ha sido muy buena, nos encanta su editor de newsletter ya que su versatilidad nos permite crear campañas impactantes. Ahora estamos evaluando sus servicios de CRM para una gestión más eficiente de nuestra base de clientes.

What do you dislike about Brevo Marketing Platform?

En el cambio de Sendinblue, hemos registrado algunos errores pero ya se han resuelto. Han subido el precio para los mismo servicios que tenñíamos antes pero sigue siendo muy competitivo.

What problems is Brevo Marketing Platform solving and how is that benefiting you?

Nos permite plasmar todas nuestras ideas en los dieños de campañas

Read more
AP

Allison P

October 2, 2023 Source: G2.com
"Must have tool"
What do you like best about Brevo Marketing Platform?

Brevo is an exceptional email marketing platform. Its intuitive interface makes campaign creation a breeze, and its robust analytics provide invaluable insights. The automation features streamline workflows, and the customizable templates ensure stunning emails. Brevo's deliverability rates are top-notch, making it a must-have for any marketer.

What do you dislike about Brevo Marketing Platform?

From time to time, it just hangs and freezes up on me

What problems is Brevo Marketing Platform solving and how is that benefiting you?

The benefits of using Brevo Marketing Platform include increased efficiency in email marketing efforts, improved campaign performance, better user engagement, and a higher return on investment. By addressing these common challenges, Brevo helps businesses build stronger relationships with their customers and drive revenue growth.

Read more
MC

Mark Alvin C

September 13, 2023 Source: G2.com
"Mark Alvin Camarillo Brevo Marketing Platform Review"
What do you like best about Brevo Marketing Platform?

transactional email, global phone calls.

What do you dislike about Brevo Marketing Platform?

I dislike nothing. Brevo has many features to offer like free transactional email, free global phone calls and free chat widget.

What problems is Brevo Marketing Platform solving and how is that benefiting you?

Sometimes the SMTP email is not working. Recent issue is that I cannot send email using SMTP server. The error said that I cannot connect to smtp-relay.brevo.com. The customer service said that they encountered an SSL certificate problem with their domain, Brevo.com, which caused issues with webpage accessibility. The customer service also apologize for any inconvenience this may have caused and confirmed that they successfully resolved this issue yesterday https://status.brevo.com/.

Read more
FF

Faiza F

September 8, 2023 Source: G2.com
"Effortless designing and Tracking made simple"
What do you like best about Brevo Marketing Platform?

Several Features which I really like.

1.Ease of Design: The platform makes it easy to create visually appealing email marketing campaigns which can be crucial factor in audiance engagement.

2.Segmentation: It offer a user friendly way to create customer database segment.

3. Schedule: It offers users to schedule campaign on different timings.

4. Timings Suggestions: Provide suitable time suggestion to run campaigns.

What do you dislike about Brevo Marketing Platform?

There is a lack of an option to delete campaign. Not being able to delete the campaigncan lead to a cluttered campaign list which make it harder to find important draft campaign

What problems is Brevo Marketing Platform solving and how is that benefiting you?

I did email marketing and it helps in effective and efficient. It helps our organisation to achieve its marketing goals and drive sales, which is a key benefit for any business engaged in email marketing activities

Read more
LB

Lorène B

August 25, 2023 Source: G2.com
"La meilleure plateforme d'e-mailing"
What do you like best about Brevo Marketing Platform?

Brevo, ex Sendinblue, est une plateforme que nous utilisons en particulier pour nos campagnes d'e-mailing en BtoC et en BtoB. La prise en main est très facile, l'interface est intuitive et le service client est très réactif. De plus, les statistiques sont faciles à lire et à exporter.

What do you dislike about Brevo Marketing Platform?

Je trouve que c'est une plateforme complète. Malgré tout, si je peux suggérer un point d'amélioration, c'est de mettre un peu plus en avant les coordonnées de leur service client qui ne sont pas évidentes à trouver.

What problems is Brevo Marketing Platform solving and how is that benefiting you?

La plateforme Brevo nous aide surtout à rester en contact avec nos clients BtoC et BtoB. De plus, ayant déjà travaillé avec d'autres plateformes, je trouve que le taux de délivrabilité des campagnes est plus que satisfaisant.

Read more

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