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SendGrid Reviews

User Rating

2.9/5 (Based on 873 Ratings)

Rating Distribution

  • Excellent

    35.7%
  • Very Good

    11.7%
  • Average

    2.6%
  • Poor

    2.6%
  • Terrible

    47.3%

User Sentiments

Reliable Email Deliverability, Extensive API Integrations, Detailed Email Analytics and Reporting, User-Friendly Interface

Unresponsive Customer Support, Account Suspensions Without Notice, Shared IP Issues Leading to Blacklisting, Poor Email Editor Functionality

Do You Use SendGrid?

Write a Review

Review Summary

Overall, users praise SendGrid's user-friendly interface, ease of setup, and robust features. They appreciate the detailed analytics and reporting capabilities, which provide valuable insights into email campaigns. Additionally, users commend SendGrid's strong deliverability rates and reliability, ensuring emails reach their intended recipients. However, some users express concerns regarding the pricing structure, citing it as relatively expensive compared to competitors. They also suggest improvements to customer support responsiveness and documentation clarity.

Pros

  • Userfriendly interface and customizable templates for easy email creation.
  • Robust analytics and reporting for detailed campaign performance tracking.
  • Extensive API and integration options for seamless integration with various platforms.
  • High deliverability rates and strong email security features.

Cons

  • Limited automation features compared to some competitors.
  • Occasional glitches and downtime reported by some users.
  • Can be expensive for small businesses or startups with limited budgets.
  • Limited customer support options for nonenterprise users.

AI-Generated from the text of User Reviews

Reviews
AM

Alek M

December 11, 2023 Source: G2.com
"Reliable mass mailing Provider"
What do you like best about Twilio SendGrid Email API?

Easy interface, customer support is top-notch.

What do you dislike about Twilio SendGrid Email API?

Not possible to speak to someone with paid account.

What problems is Twilio SendGrid Email API solving and how is that benefiting you?

Mass emails

Read more
MA

MARY A

November 30, 2023 Source: G2.com
"sengrid review"
What do you like best about Twilio SendGrid Email API?

that it connects with apollo and hubspot and keep track of every email sent and montior it

What do you dislike about Twilio SendGrid Email API?

there are no downsides its realy fast and east to implment

What problems is Twilio SendGrid Email API solving and how is that benefiting you?

maintain repuation and track active emails campahins

Read more
AM

Alberto M

November 30, 2023 Source: G2.com
"good api to add to apollo"
What do you like best about Twilio SendGrid Email API?

best avilable marketing email api integration out there

What do you dislike about Twilio SendGrid Email API?

nothing so far it have vbenn working amazing

What problems is Twilio SendGrid Email API solving and how is that benefiting you?

preserving our email deleiverblity and repuation

Read more
mw

michael w

November 21, 2023 Source: G2.com
"Twilio SendGrid Email API"
What do you like best about Twilio SendGrid Email API?

the solid servers and feedback displayed on your profile home page

What do you dislike about Twilio SendGrid Email API?

the lack of differnt tools to customize the amount of emails and few ways to link multiaple users

What problems is Twilio SendGrid Email API solving and how is that benefiting you?

keeping our company email domain secure

Read more
jf

james f

November 16, 2023 Source: G2.com
"solid email marketing tool"
What do you like best about Twilio SendGrid Email API?

Ease of Use

Ease of Implementation

Customer Support

What do you dislike about Twilio SendGrid Email API?

lack of information included on the website

What problems is Twilio SendGrid Email API solving and how is that benefiting you?

open rate is alot better and protect email repuation

Read more
jr

juliana r

November 3, 2023 Source: G2.com
"best available mass email server"
What do you like best about Twilio SendGrid Email API?

ease of use and the dashboard that can confirm each individual email sent direction

What do you dislike about Twilio SendGrid Email API?

lack of information on the platfrom on what else could be done regarding reupation and spam blocked

What problems is Twilio SendGrid Email API solving and how is that benefiting you?

no having to set up a differnt email server with all the equimpents it needs

Read more
dw

daniel w

November 3, 2023 Source: G2.com
"best mass marketing email server provider"
What do you like best about Twilio SendGrid Email API?

the platfrom is faily simple and easy to use and understand the data showed

What do you dislike about Twilio SendGrid Email API?

doesnt really provide any actual details about the service they provide

What problems is Twilio SendGrid Email API solving and how is that benefiting you?

taking the load off our main email domain and all the heavy lifitng when it comes to the physical equimpents needed

Read more
GK

Gopal K

October 12, 2023 Source: G2.com
"Best service for sending transactional emails"
What do you like best about Twilio SendGrid Email API?

Sendgrid is our one stop solution for all our transactional email needs. It seamlessly integrates with all our websites, billing platforms and communities. We use Sendgrid on a daily basis to send hundreds of transactional emails to our customers.

What do you dislike about Twilio SendGrid Email API?

Sendgrid has a lot of features but the one thing difficult to get a hold of is their support. At present they mainly provide email support which is not highly responsive. Although we rarely needed help from their support team.

What problems is Twilio SendGrid Email API solving and how is that benefiting you?

Sendgrid fulfilled two of our main requirements. Email Deliveribality and Sending Transaction email to our customers through our services.

Read more
ag

angel g

July 13, 2023 Source: G2.com
"Sendgrid is a user friendly"
What do you like best about Twilio SendGrid Email API?

I like how user-friendly this tool is; it also shows different timezones, it is easier for us to validate it on our system.

What do you dislike about Twilio SendGrid Email API?

Sendgrid sometimes doesn't show the email confirmations sent to the clients.

What problems is Twilio SendGrid Email API solving and how is that benefiting you?

We are using this tool to see if an email confirmation was sent to the guest or not. It helps us to determine the next course of action to make sure that we will be able to resolve our guest's concern.

Read more
KC

Kim April C

June 10, 2023 Source: G2.com
"SendGrid Review"
What do you like best about Twilio SendGrid Email API?

SendGrid is such a brilliant idea. With SendGrid, we were able to check if emails had been sent to the recipient and if they were able to receive and check it. We were able to see if they had read it or not.

What do you dislike about Twilio SendGrid Email API?

I don't think there is something I dislike about SendGrid. I love SendGrid very much. It is one of the best applications that we were able to use with our day to day tasks.

What problems is Twilio SendGrid Email API solving and how is that benefiting you?

With SendGrid, we were able to monitor email deliverability. We were able to check if all emails were sent successfully and if the recipient received and checked it.

Read more

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