SendBird Reviews

Sendbird provides all the tools to build a fully digital, modern chat experience. The product is very flexible and scalable. They support custom feature development which allowed us to build unique features and differentiate ourselves in the market. Fast go-to-market and a great team of engineers.

Nothing really. We had a great experience so far and looking forward to working together for many years.

I would highly recommend Sendbird to anyone who wants to build a chat application in their app. All great in terms of features, time to market and support.

We were able to digitize our customer service %100 and closed the phone line & emails. We built a continuous & asynchronous messaging experience for our customers in the app. Both non-customers and existing customers can chat with us as if they are chatting with their friends on WhatsApp.

A lot of things are well documented, making it really easy for the developers to work on it. Dashboard is also really good and easy to use, and there are a lot of configurations you can do without touching the code. Customer Support has been really good and they are really present in the day-to-day.

Some parts of the UIkit are not easy to play around or not that customizable. In one hand, it really saves a lot of work because you start with a nice foundation when you use it, but it can get really hard to customize after a while and then you may need to rewrite whole views.

Sendbird is helping my company to have more engaged customers, that are more prone to continue using the platform and coming back for more. By allowing customers to talk to each other, a number of other (and often more complex) features are not needed anymore, as they can arrange and regulate each other, creating a more organic platform.

Our chat feature roadmap was accelerated by integrating with Sendbird. It definitely saved us a ton of time. They are also responsive to questions and feedback.

Overall a great experience, but I would work on providing better analytics.

Sendbird makes it easy to create a real time chat experience with the types of features users have come to expect from chat apps such as Slack.

SendBird is a robust, user-friendly chat and messaging platform known for its seamless integration, reliability, and strong security. It offers extensive customization options to match your branding and a responsive support team.

This makes it an excellent choice for businesses seeking real-time communication solutions that enhance customer engagement and streamline user interactions.

Whether you're building a customer support system, social platform, or e-commerce site, SendBird's features and commitment to data security make it a valuable asset for improving your communication capabilities.

Up to this point, I haven't encountered any shortcomings with Sendbird.

Sendbird addresses communication challenges by enhancing user engagement, streamlining customer support, ensuring data security, offering customization, scalability, and easy integration with our platform. These benefits have had a positive impact on our business.

Ease of integration: The documentation is very easy to follow and states clearly most of the information required.

Customizations : The sdk has options to override UI and actions for the chat interface. This makes it easy to build the feature following a different design.

Engineering Support : The team is very supportive and they are always ready to make sure that any queries are resolved.

Although the dashboard has enough information required, one of the improvements from the mobile development perspective I can think of is the possibility to include more platform-specific(ios, android, web) information.

Problem : Creating a chat feature for mobile and web users

Benefit : Easy to integrate without putting a lot of efforts into developing an end-to-end (front end + back end) chat product

- You can most certainly implement high-level chat functionality.

- Sendbird is a team that listens to its users. Over the past 4 years, we've seen requirements get implemented quickly.

- Provides a wide range of features that connect to chat as a solution.

- Extremely reliable. Very few errors in the last 4 years.

- No major drawbacks. Very happy with my experience with Sendbird

There was a lot of user demand for a chat feature in the service my team provides. The team was very small and it was difficult to implement the chat feature ourselves. We looked for a solution to get it up and running quickly and chose Sendbird. Since then, we've been able to provide chat functionality to our users very quickly and reliably.

1. Timely support and help provided with best effort

2. Open to new feature requirements

1. Downtime on maintenance activities on sendbird

1. View history about past payments I made to a user or merchant.

2. Send broadcast communications to users for promotions

3. Send transactional notifications to users for activity they have done on the app.

Sendbird SDK has a lot of useful features, providing various opportunities to customize the chat experience. And the managers have a great interest in our product and care a lot about its usage, try to give us technical support if it's needed. Also the dashboard is designed simple but quite informative.

There's not much to dislike about it so far.

With the Sendbird chat SDK, we can save resources to build chatting system on our own, and view statistics easily.

Sendbird is a very easy-to-use chatting platform with user-friendly user interface. It provides a convenient and fast way to chat.

At the whole product is good, maybe still they can add many features.

Sendbird makes it easy for user to communicate via chat.

It's highly usable and convenient to use.

I hope for a wider variety of pricing plans.

The chat and video call functions within the service were resolved using SendBird.