SeamlessDesk Reviews

SeamlessDesk is a platform to provide technical assistance quickly with the help of tickets. What I like most is its integration with TeamViewer to be able to provide desktop support to customers. It has a solution portal that includes all the agents and shows a graph of the tickets that have been resolved for days, to measure our productivity.

Unfortunately the page has a bug to change the status of tickets, which has caused us inconveniences at times, since the board is not updated correctly and tickets that we thought we had already resolved are still open.

This software offers excellent communication channels to complete an effective and timely problem resolution. The platform is easy to implement and use. Since using SeamlessDesk, our customers have thanked us how quickly we respond.

SeamlessDesk allows us to respond to incidents in a timely manner, since previously the incidents were received by a general support service of the organization and from there were sent to the specific area, wasting time at which the ticket was received by the area in charge.

SeamlessDesk Help Desk has important features to offer technical assistance service. What I like most about this application is its simplicity to send and track tickets on its platform. It has a panel to send instant notifications when requesting a request. I also like their option to send automatic responses so that customers always feel that they are being provided with a guaranteed service.

We have had inconveniences at times when there is a large flow of tickets in the system, because the platform slows down and we take longer to respond to requests.

I recommend this software to manage the handling of support tickets sent by colleagues or customers. Its interface is easy and practical, so that the technicians of the different departments can adapt quickly.

Before hiring this service, our customers packed our emails with messages. We could not organize the requests by group to guarantee the timely response to all in an average time. Now with SeamlessDesk, all requests are stored by category and at the same time the user to whom the ticket was assigned is notified, so that we can meet the requirements on time.

It gives a good option for creating a help desk and managing your tickets easily.

I thought it was very similar to FreshDesk. I didn't get into a lot of detail with it since i was just evaluating different software. I didn't really find anything I didn't like about it.

This is very similar to a lot of other options out there. Make sure to give it a shot and see what works for you. I think they're doing a good job and I would evaluate again in the future.

I test this for a self-managed help desk solution for multiple clients. It worked well, I just didn't implement it as I had a lot of data inside of FreshDesk already.