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What do you like best?
ScreenMeet Support is easy to use, and has been invaluable as a tool to assist users in the field with various issues. It has allowed us to not only troubleshoot, but to also provide additional training. With some users who are not very tech savvy it has greatly reduced the time and effort to assist these users.
What do you dislike?
It would be helpful on occasion to have remote control of a user's device.
Recommendations to others considering the product
Your ability to provide remote support to users in the field will dramatically increase.
What business problems are you solving with the product? What benefits have you realized?
Technical support, troubleshooting, in the field remote training, preparation of training materials and product documentation.