SchoolAuction.net Reviews

While there were many great features, the customer service provided by SchoolAuction.net was exceptional! Each question I had was responded to quickly by helpful staff who made sure to find me answers, direct me to the many features available and find solutions to any concerns. I would recommend this site (and this support team) to anyone running a fundraising campaign.

I honestly can't think of any clear dislikes.

We had trouble finding a system that allowed for both an online store and a donation platform. SchoolAuction.net provided a system that could do both easily. I called five other companies first who all told me they knew of no such platform. What a relief it was when I found SchoolAuction.net and they assured me that they could facilitate our fundraiser.

We have been using SchoolAuction for six or seven years, and we love it! We did everything manually before, and it was a total nightmare. SchoolAuction is an online platform that was created to be self-taught and user-friendly. There is a help widget on every page with access to support documents and videos.

On the auction side: It's easy to track items, make lots, print bid sheets & signs, send donor thank yous, etc. It has everything you need, including the option of hosting online auctions and mobile bidding. On the ticket sales side: It's easy to set up sponsor packets, create linked accounts (with one bidder number), track unassigned tickets, etc. Guests vault a credit card during the self-check-in process. During the event, all sales are tracked with bidder numbers; at the end of the event, everyone who made a purchase is sent a self-check-out payment link, and they can settle their account using their phone. It makes things so easy! I'll be forever grateful to this software for saving us from the nightmare check-out lines we used to have at the end of an event. Since cards are vaulted, processing payments after the event for anyone who didn't do it themselves is also easy.

The landing page is simple for our guests to navigate, and the catalog page allows them to get a sneak peek of the auction items.

I also appreciate that they have other platform names which are more appropriate if you aren't a school. Our platform is called Tofino, but it's the same product. Another fantastic feature is that they allow access to all your databases of past events. I have found this to be very helpful. Every year I find myself looking back at one thing or another. You can also migrate your data yearly, so you don't have to start from scratch when creating a new event.

After the event, there are reports which can be generated to see all sales.

My only complaint is that tech support is done via email (unless you pay for one of the premium tiers). It's fine most of the time, but getting your point across to the person handling your support request can sometimes be frustrating. However, they respond quickly and stick with it until a resolution is found. The head of the organization is very accessible and makes himself available for training sessions and troubleshooting. The night of your event, they provide a phone number for on-call support.

We have one big in-person fundraising event annually, done entirely using this software. It handles sponsorship sales (and the guest tickets associated with that), single or couple ticket sales and assigns bidder numbers. Monetary or auction donations can be made online, and notices are sent to alert us when that happens. Using the software, we track all our auction items, sale items, bag raffle items, etc. Bid sheets, auction signs, labels, paddle numbers, and receipts are generated.

During the pandemic, they quickly created an online platform that allowed us to do our fundraiser virtually, ensuring we did not lose a year of vital income.

We also do another smaller online fundraiser using the software. We have also used it to create stores to sell merchandise online.

User friendly, affordable, ability to customize as we need. Customer support has a quick turn-around in answering questions, making suggestions.

Since this is a program we use only once a year and will use again in Jan/Feb, I cannot remember any dislikes at the moment.

To have a reliable and accurate system that is web-based has been huge for us.

They continue to upgrade to meet customer needs.

It seems to be user friendly enough that people with only moderate computer savvy are able to learn.

Their support services are speedy and spot on helpful.

Some of their menu option are still somewhat plain, but their ease of learning and use outweigh that simplicity.

running all facits of an online and live auction.

User friendly. The fact that information can transfer to the next event. Customer service is amazing.

Pictures in emails would be nice. But I really can't think of much else.

Having to mail out tax receipts etc. the automations are amazing. Not hanjng to have an in person auction that takes so much time and recourses.

This software covers every aspect of in person or on line auctions for both the live and silent portion of any event. I love its flexibility and cust support.

It used to be a separate step to enter a donor prior to entering the item they donated.

The customer support on this product is stellar. The software evolved through COVID and really came through for us in all aspects of our annual benefit auction.

I like the wide range of options for support as well as the ease of use!

It was a little clunky to figure out in the beginning and took some time to work through it.

We needed a way to track all of our auction items and sales.

It was very easy to add items and then make them into packages (lots). The reports were thorough and were exactly what we needed.

We had to go from screen screen to get to different people. It would be nice to have tickets and donors on the same page.

It saved me sooooo much time when entering items and making packages for our silent auction. Also the reports that are already set up are great! I did not have to copy and paste!!

I loved the checkout feature where I could send everyone a text or email with a link to pay their invoice at the end of the event. It makes the end of the night so much easier!

No software is perfect but Auction software has lots of tutorials and the response time to emails is great. Sometimes it seems like you have to make changes in multiple locations which can be challenging.

The sandbox site is a great tool for figuring things out.

The mobile bidding and online features help us reach a larger audience.

Schoolauction.net provided support for our auction committee, from initiating our site to finalizing our auction. We were impressed with their quick responses when we had questions. I appreciate the ease of use.

The one challenge I found was that when searching for something, I had to click search twice in order to get to the searched item. It would be helpful to be able to type in the search item, click on the selected item, and then move to that location.

Schoolauction.net helped us have a combined virtual, silent, and live auction for our event. It provided the resources needed to ensure that all three areas were well managed.