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We are very happy with the support. We are really not tech savvy, and need a lot of help. The support is great. We wish we could call in at a moment's notice, but we realize that you can't get everything for free! The support team turnaround is very good nonetheless. I do have to point out that it's defintely not an all in one solution. It doesn't do everything! For example, no invoicing or billing. They said it's own their roadmap, but so far after a year and a half of using it, it's still not implemented. We are continuing with quickbooks (now forced to be online with monthly payments.... ughhh!!).
Overall we're pleased with how we seem to be much smoother and quicker at handling teacher requests, student requests, etc. etc. etc.