ScalePad Reviews

ScalePad is helpful to identify hardware and software in an enviornment. It assists to report and keep business strategic lifecycle management on track.

I would like to be able to create a personalized default filter/view based on the criteria I would like to show my clients. This has to be done manually and filtered each time. It would be nice to have the automated reports functiallity be addressed with the customer view/filter created versus the default lifecycle hardware report.

For this reason I do not use the automated report to send out monthly or quarterly and do this manually.

Keeps the organizations I work with on routine replacement which are aligned to thier IT strategy.

Easy inventory and reports. Useful for QBRs and upselling a contract or hardware replacement.

Sync is off sometimes. Cannot quote warranty on products that are not already monitored.

Easy list of warranty options and quotes for QBR

It is hard to decide the best part about Lifecycle Manager. I love the easy, at a glance dashboards and rating systems that gives you the critical information you need right away.

The least helpful thing I have found is when creating custom insights by software, your selection isn't from a list of all discovered software that was found from your RMM integration, it is just a prepopulated list.

A problem Lifecycle discovered day 1 was that our 3rd party patching company wasn't keeping Feature Updates up to date. I'm not sure how we would have noticed this at scale if it wasn't for Lifecycle double checking our 3rd party's work. We also stuggled with keeping our IT Asset purchase and warranty dates updated. LCM was able to update and correct hundreds of assets in a matter of minutes versus the hours it would have taking staff to do manually.

ScalePad is the best tool for a MSP and should be a must. The simplicity of the reports it generates and the ease of tracking the lifecycle of our customer assets is exceptional. It saves hours of preparation time before client meetings and gives us a fast, accurate snapshot of any of our clients in seconds. Swear by this product.

Nothing, its a fantastic tool for Managed Service Providers and cant speak highly enough about it..

It saves serious amounts of time. Before this, preparing for a single meeting would take several hours. The other significant benefit is the Hardware and Software Life Cycle Reports that you can produce almost instantly they are very professional and give the customer accurate insight into where both their hardware and software are up to in their lifecycle and assists with budgeting for replacement.

I love how easy it is to see all my customers assets at a glance and help them navigate repalcements. There are a ton of other features that I have not leveraged yet but hope to when I find time to dig into them. The scheduled reports are a life saver as well.

I'm not sure there is anything I don't like about it. I guess I wish there were more integrations for things like Fortinet and other network devices. I see it does some Sonicwall and Cisco but expanding that would be amazing.

We used to have to take service tags and go to the vendor site and input them manually for warranties and it was very time intensive, as was reporting on those assets to the customer. With Scalepad not only is it automated but I can also write warranty dates back to the RMM for the folks that are not in here every day.

Lifecycle manager is easily integrated with our existing PSA and RMM tools making the synchronization accurate and easy. I love how all the reports are customizable and easily branded for your Company. Managing and even purchasing hardware warranties is easy with ScalePad Lifecycle Manager.

There isn't much that I can say I dislike about ScalePad Lifecycle Manager. It's always done everything I've needed it to do in my role as Project Manager for a Managed Service Provider.

To maintain our Client's regulatory compliance we are required to use an asset inventory system that tracks warranties and service renewals for both hardware and software. I have found in every case ScalePad Lifecycle Manager fits the bill and meets regulatory requirements for financial institutions.

The reports are really clean and easy to understand. They are greatly helpful in articulating to a client the need to replace aging machines if nothing else to recoup lost productivity, not to mention preventing down time by having planned replacements.

It would be great if we could on the fly enter a replacement cost per machine at report run time. Let's say the client uses a standard machine and we have a replacement quote from a vendor. Then being able to plugin that cost while generating the report would produce a more accurate picture for the client before we get to the quoting stage.

Not having to manually lookup warranty information saves me a tremendous amount of time when working with a client to prepare budgets for the next year in advance.

How well presented the information is to our clients with very little work on our end. Gives them a clear sight of the inventory they currently have while being able to forecast budgets for the upcoming year to refresh hardware.

Pricing for mail-in end of life disposal seems a bit high, compared to local options.

As an MSP we have a large number of clients and an even larger number of hardware items. We dont always have time to do thourough analysis on all iventory items deployed. ScalePad has made it so easy to run reports and provide easy to understand information for our clients to know what hardware they should plan on replacing in the coming year. It prevents many surprises when planning for larger puchases of technical equipment.

Best thing about ScalePad is it helps us as an MSP and our clients know where their assets are in their lifecyle. The best thing ever is that they have a recyle option and now we no longer have those random computers laying around our office! They even plant a tree per computer you recycle! Love how environmentally aware they are. Everytime, and I mean everytime, I bring one of these reports to a client meeting I get immediate buy in from a client.

My account manager here is a rock star, shout out to Ashley! You are the best!

To be honest, I don't think I have anything negative to say about Lifecycle Manager. If I had to say something I dislike that there isnt a dark mode option on the portal but that is a little picky...

Definetly the QBR process. This plus a QBR solution is a slam dunk for all QBR meetings. Plus it helps our techs know when to stop troubleshooting an issue based on the computers age and recommend a replacement.

I love the interface. It's very easy to navigate and the dashboard gives me huge insight as soon as I log in. If there are any issues with my account, the dashboard provides me with a link right on opening screen.

The only thing I dislike about the ScalePad Lifecycle Manager is that I can't collapse the navigation pane. I work from a small sized laptop and I would prefer if the developers would add a way to minimize (or turn the menu options into icons) the navigation pane.

Before, we we're factoring into account any warranties on equipment when we would onboard a new client. We just took the equipment on as is and a couple times it bit us in the butt. Now, when we onboard a new client, we process their machines through ScalePad and we provide our clients with a list of suggestions for warranty upgrades. This has helped immensly as several machines ran into issues after upgrading the warranty and the customer was able to save big bucks, proving that we, as their MSP, are interesting in helping them in all manner of ways, not just IT support.