Satispay Reviews

User Rating

4.3/5 (Based on 182 Ratings)

Rating Distribution

Excellent
76.9%
Very Good
6.6%
Average
1.6%
Poor
1.6%
Terrible
13.2%

User Sentiments

Cashback Rewards, Ease of Use, Convenient Money Transfers, Wide Merchant Acceptance

Account Activation Issues, Limited Functionality in Some Areas, Customer Support Concerns, Limited Budget Flexibility

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Review Summary

Overall, users find the product easy to use, with a simple and intuitive interface. They appreciate the ability to make payments quickly and securely, and the customer service is generally praised for being responsive and helpful. Common criticisms include limited features compared to competitors, occasional technical glitches, and a lack of support for certain payment methods. Some users also express concerns about the security of the platform, particularly with regards to data protection.

Pros

Convenient and secure: Allows users to make payments quickly and easily through their smartphones with robust security measures.
Multiple payment options: Offers a variety of payment methods, including mobile payments, online payments, and instore payments.
Userfriendly interface: Designed with a simple and intuitive interface, making it easy for users to navigate and make payments.
Transparent fees: Provides clear and transparent fees, with no hidden costs or extra charges.

Cons

Limited availability: Currently only available in certain countries, which may restrict its accessibility for some users.
Potential technical issues: Like any technologybased platform, there's a possibility of occasional technical glitches or outages that could disrupt services.
Fees for certain transactions: Some transactions may incur additional fees, which could add up if users make frequent transactions.
Customer support: Some users have reported slow or inadequate customer support response times, which could be a concern for those seeking prompt assistance.

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Reviews

Vera

November 11, 2024 Source: Trustpilot.com

One of the best apps I have ever used!

francesco

November 11, 2024 Source: Trustpilot.com

I have been using satispay for a long…

I have been using satispay for a long time,i use iy every day with easy and speed.During the transition to a new smartphone,the account was blocked,but the prompt intervention of the customer service,solved the problem.Keep it up you are a strong and reliable group.A fantastic app.Francesco

Sergio Gallo

November 1, 2024 Source: Trustpilot.com

The speed with which you solved my…

The speed with which you solved my problem

Monica Naldi

November 1, 2024 Source: Trustpilot.com

easy to use

easy to use, quick and comfortable. and for the shop it's usually less expensive than any POS. there are just a couple of small issues: weak internet connections may create trouble, but it's rare, and if by chance you give the money to the wrong shop it will be often authomatically accepted. It happened to me once, but the assistance was very good and I had quickly and easily my money back

Enrico

October 31, 2024 Source: Trustpilot.com

Extremely comfortable to use

Extremely comfortable to use. Highly appreciated the ease and speed with which money can be exchanged between Satispay users.
All that is missing is the ability to see in real time the transitions of minors connected to a parent's account and it would be perfect.
Also nice are the small cashbacks that can be obtained in certain cases

Martino Miani

October 17, 2024 Source: Trustpilot.com

Refund request

I requested a refund for some failed transaction and the Customer Service was so good that I was also able to get refunded also for a previous failed transaction.

Outstanding

Oscar

October 12, 2024 Source: Trustpilot.com

I recommend everyone to use Satispay…

I recommend everyone to use Satispay because installing the app is super easy, there are no fees for private users and it is very convenient for payment transactions whenever you are out and about without a wallet, only with the smartphone in your pocket!

Francesco Grignetti

October 12, 2024 Source: Trustpilot.com

Alternative means of payment

I find payment, both as a consumer and as a merchant, much simpler and more intuitive... and much cheaper!!

Michele Gianasso

October 4, 2024 Source: Trustpilot.com

The customer service is clear

The customer service is clear, comprehensive and very fast.
It clarified a doubt for me in a few minutes.
Great job!

Niccolò

October 3, 2024 Source: Trustpilot.com

Extremely useful for everyday life

I use Satispay for many years now and even in places where I cannot actively use it for lack of businesses, I can still find it useful to send money to friends or take care of small savings. I imagine to use it even more in the future as more and more shops are starting to adopt it. I always feel safe in using it and I always try to convince others to get it. great job