SatisMeter Reviews

Loving that we implemented Satismeter at my organisation. Really helped to turn the tide in terms of user-centric development. Was easy to set-up and integrate with our data platforms. We use it daily to gather feedback and help steer the organisation in the right direction.

Any issues I've had have gotten a quick response.

We also use Productboard, but on the lower plans that doesn't support a direct integration, so we've had to use workarounds for that unfortunately.

Getting direct end-user insights from the source and recruiting users for interviews. Makes everything in my life a lot easier.

The weekly email highlighting the review received the previous week allows us to share the info with the most appropriate people internally in a few clicks.

I am missing the language filter to help me with different European regions.

It helps us identify happy and unhappy clients to act accordingly. It allows us to spot potential turn and engage incremental revenue calls.

Lo que más me gusta es que una herramienta muy intuitiva de utilizar y que me permite tener un estupendo seguimiento de los NPS obtenidos. No necesita una gran integración y se puede sincronizar con otros softwares

No hay nada que no me guste de esta plataforma. La interfaz es super sencilla y me proporciona toda la información que necesito en tan solo unos clics. Si tuviese que añadir algo es que la plataforma podría aportar más datos, pero con la que hay es más que sufiente para poder medir los NPS obtenidos

Me ha permitido entender a mis clientes y obtener una visión más precisa de su estado y sobre que valoran de nuestra solución

* It's very simple software, I can add new users without needing to onboard them.

* Support is excellent

* Out-of-the-box reporting is good

The use case is narrow. Satismeter is great for getting nps/csat type feedback but not the right tool for more detailed multi-question surveys.

Problem: Understanding how satisfied users are with our product/service and why. Satismeter makes this information easy to collect and outputs reports that are easy to share & understand.

This is the first company that actually implemented a feature that I requested, instead of the standard answer that they would put my request on the product roadmap.

Export to Google sheets works a bit strange, where it you need to make an adjustment to Zapier per survey, to get the rating exported.

Getting a good feeling of how our service is perceived by our customers and partners.

Satismeter is truly fit-for-purpose. We use it to collect and analyse Net Promoter System responses across our public website and web applications. Its simple end-user interface ensures high response rates, and the dashboard allows us to slice and dice the data however we need to.

Nothing! If I had to change something / request a feature, it would be better and more comprehensive scrubbing of really old data - or a way to sync our deleted users and get them de-identified in Satismeter.

Requesting, collecting, and analysing Net Promoter Score surveys from our customers and end-users. This has allowed us to track user sentiment and identify and validate ways to improve our product.

O Satismeter é intuitivo e possui um UX agradável que facilita na hora de criar pesquisas. Além disso ele possui recursos e configurações que facilitam a segmentação de clientes. Está em constante atualização e possui um suporte que responde muito rápido (um abraço para Alexia).

Sugestão de nova feature: Costumo entrar em contato com os detratores e classificar os problemas, sinto falta de poder colocar tags a uma resposta de NPS e depois ter um relatório dos problemas mais frequentes.

Coloquei minha sugestão de melhoria na etapa anterior.

O que chamou atenção foi o preço justo para startups. Somos do Brasil, e ferramentas que cobram costumam ser muito caras. O Satismeter nos ajudou nisso. Além disso nos ajudou a implementar NPS e CSAT e algumas micro-surveys que costumamos fazer para pegar feedback dos usuários. Tenho certeza que o Satismeter pode me ajudar além disso, mas neste momento é oque estamos focando.

It's so simple to use, they provide tons of out-of-the-box integrations, and anytime we need to spin up a new survey, we can do it with ease.

Perhaps if there was an easy way to split up NPS scores and aggregate by organization and track those trends over time, though I think that's more a limitation on our company and not Satismeter at all.

They're a huge help in our companies ability to understand our customers and their overall sentiment. It's a valuable data point that helps drive our business and relationships forward.

Satismeter platform has helped us to gather our NPS survey's answers in a very organized way. Its system of filters is very useful, in addition it was extremely easy to integrate satismeter with our platform. We use the most the NPS survey, however, whenever I want to collect CSAT answers, I also use Satismeter and send the survey through email for my clients. Very easy and practical and no need of IT team to help me out. Another point that is worthy to mention is the customer success and support services, they are amazing, always available to help and listen to feedback!

For now, Satismeter attends all my necessities!

We tried other platforms before satismeter, however, none of them delivered the information correctly to us. Also, the possibilities of applying different sorts of surveys is extremely helpful

How simple and easy to use it is. Nice and organized evaluation. The way you can insert it in the email template is so easy.

Could support more complicated surveys with "conditions". Exporting the results based on the "rating".

Go ahead! You will get a great tool for collecting feedback and you will love it. Also, the support is super fast and really helping.

We know our customer's needs and what they want. We can sort the customers with Satismeter and target them by the marketing campaigns.