SAP Service Cloud Reviews

The best thing I liked about this platform is simplified ticketing system.

Nothing as such but onboarding is little overwhelming.

Easy customer service and management plus good ticketing system.

Product(s): SAP Service Cloud

"Very good product to manage customer service. Helps reduce TAT for service agents"

And friendly inter phase and good to go with

I like how it simplifies ticket management and improves customer interactions across various channels like email and chat. The integration with other SAP solutions makes it easier to access relevant data and streamline workflows.

The onboarding process is a bit overwhelming, and would takes some effort to get used to all the features.

It has improved customer support response times and helped us enhance customer satisfaction. The ability to track and manage issues in one place saves time and keeps things organized.

Integration with SAP Ecosystem: There is also seamless integration with other SAP applications such as SAP S/4HANA, SAP SuccessFactors, and SAP Ariba. Such integration helps streamline processes across different departments and can be beneficial to companies that are already use SAP products. Such end-to-end integration is quite beneficial to the customers of SAP products.

Cross-Platform Offerings With Great Customization and customization: SAP provides Cloud platform for building Applications with Sky is the limit regarding customization. Businesses can modify applications based on their particular needs on the platforms. For instance, SAP Business Technology Platform (BTP) enables the development, integration and enhancement of applications in the cloud ecosystem of SAP.

.SAP Service cloud is a good customer service software because it helps to many users

I like ticketing and case management system

It is user friendly interface

I think cost SAP has higher cost of ownership it can be costly to implement and maintain

It is a good unified platform, which gives u a seamless experience.

From my side there no dislike for it, it's a very user-friendly software.

This software helps streamline service delivery with a good customer relationship.

It is very easy to use and user freindly. It is very cheap as well. So I like it

May be they can introduce more features so that it can provide good competition to AWS

It is helping me to work on my personal projects

It is a good unified platform, which gives u an seamless customer interactions.

Its little bit difficult to gets use to it at first but basily that goes for all the apps.

This software helps streamline service delivery and maintain a good customer relationship.

the best aspects of SAP service cloud is include its customer centric design, robust functionality and seamless integration with other SAP tools. like 360 degree customer view, automation and AI driven insights, Case management and SLA tracking, Integration, scalability, customizability, omnichannel support. overall, SAP service cloud shines in its ability to centralise customer service functions, improve efficiency and deliver consistent support.

there are few drawbacks of SAP service cloud. like complex implementation and setup, user interface, cost, limited flexibility, performance and speed, customisation limitations. this type of challnges can impact the overalluser experience. basically for small organisations.

well, SAP Service Cloud addresses several common challenges in customer service, Which can benefit businesses by enhancing efficiency, improving customer satisfaction and providing better insights.

The SAP service cloud include many features like 360 degree customer view, automation and AI driven insights, omnichannel support, Case management and SLA tracking, customizability and scalability, integration with other SAP solutions. The best aspects include it's customer centric design, seamless integration and robust functionalit with other SAP tools.

There are few drawbacks of SAP service cloud, like SAP service cloud can have a steep learning curve, especially for companies new to the SAP ecosystem. Implementation often requires skilled consultants and can be time consuming particularly if extensive customizastion or integration are needed. There are this kind of drawbacks like Cost, user interface, limited flexibility, performance and speed.

Well there are SAP services cloud addresses several common challenges in customer service. Which can benefit businesses by enhancing improving customer satisfaction, providing better insights and efficiency.