SAP Field Service Management Reviews

SAP is a great and very powerful tool. Field service management is very tedious task but become very easy to handle field managers, their skills and their tasks and current status etc. SAP has provided a very simple UI to manage the field services

I mostly found it helpful almost always. So currently I do not have anything to dislike about the SAP FSM feature

With the help SAP FSM feature our business was able to manage all field services like management of persons in field, the assets they have, their nearest warehouse to pickup the consumables etc information was very nicely handled by SAP FSM.

Short videos on each module to guide you through the whole process

To many details available on the page might confuse you hence need to read it carefully.

All you need is online avilability of the Word Orders and Resources details for the respective projects.

The sap Field service Management tool offers the functionality do were able to improve internal processes and integration for easy to use,

Productive Workflow, providing value to the customer and also on the customer relationship in real time customer support.

Required to improve customer feedback services.

It helps us in coordinating a company field resources and industry leading services products.

We use SAP to capture time entry and other field rep activities like calls, emails, customer briefings etc. it is very effective for our field sales force team management.

While the SAP is very useful and effective for overall field force service management however the data often tends to be bit raw and we could benefit from better overall data quality.

SAP helps us capture critical day to day sales rep activities like calls, meetings and product briefings. It also helps capture rep attendance and time sheet entry.

Resolve costomer issues faster, proactive and AI field service management software helps to make better choices while reducing cost. Easy to use.

App can be improved and cost can be budget friendly.

Helps in making better decisions.

This app is one of the best to guarantee satisfaction to your customers. It is really ease to use and integrate with other software's that you might be using. It also has several features you could use on an everyday basis and the customer service is prompt to answer any questions you might have.

It can be a little hard to get used to initially, but after that you get used to it.

Helps in increasing the efficiency of the whole customer management and service experience process for the company

IT IS AN EXCELLENT TOOL WHICH IS EASY AND SIMPLE TO USE AND HELPED US IN DIGITIGAL TRANSFORMATION, IT IS AFFORDABLE, WE HAVE TAKEN THIS PRODUCT TO IMPROVE CUSTOMER SERVICE, DRIVE INNOVATION IN FIELD SERVICE, TO IMPORVE BUSINESS OUTCOMES. IT HAS ACUTALLY HELPED US IN KEEPING STRONG CUSTOMER SUPPORT AND FOR STRONGER SERVICE EXPERTISE.

IT CAN BE IMPROVED AS THE APP TAKES TOO MUCH TIME TO OPEN, TAKES A LOT OF BATTERY CONSUPMTION

IT HELPS ME TO KEEP A TRACK OF THE REQUEST RAISED AND HELP ME IN MANTAINING STRONGER CUSTOMER FOCUS AND SERVICE EXPERTISE

Supports a banch of functionalities,

Used frenquently

The User Interface its not the best requiring a lot of attention while using.

Tracking payroll and general expenses

Easy user interface and performance is good

Older UI need to be update more intuitive

We are in customer service to manage order and inventory accordingly, so we found SAP very helpful

I like how easy it is because it is a mobile application, it is very easy for our clients to use just on their phone and to replace their old paperwork procedure. And more efficient for the work itself.

I think the system needs to be in an internet environment which is a tiny inconvenience for the engineer in the construction field. However, they can upload all the information later on when the internet is back, but sometimes it causes errors and the whole procedure pause, and they need to ask for help from consultants like us.

And since we design the system workflow for the clients but some parts are not very flexible for what the clients hope the system to present, such as the layout or the color of the user interface...etc.

Very good for industries that need to do the works in person or be in the work field, very reactive and efficient, the user interface is very intuitive. And the communication between multiple users are very immediate.

We are using FSM to replace their paperwork procedure on the construction field. Those engineers used to take lots of pictures and fill out lots of paper for the construction check, then bring them back to the office. After that, you would have to organize and sort that paperwork. A lot of time-consuming and cost of labor to just organize those paper files. Using FSM helps them a lot of time and make the procedure more straightforward, and the engineers can just focus on their profession!