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Salsify Reviews

User Rating

4.4/5 (Based on 185 Ratings)

Rating Distribution

  • Excellent

    47.6%
  • Very Good

    47.6%
  • Average

    3.2%
  • Poor

    0.5%
  • Terrible

    1.1%

User Sentiments

User-friendly Interface, Efficient Data Management, Effective Content Syndication, Robust Data Organization

Limited Integrations, Occasional System Glitches, Complex Features, Inadequate Training Materials

Do You Use Salsify?

Write a Review

Review Summary

Salsify's user reviews reveal its strengths in product information management, digital asset management, and omnichannel publishing. Reviewers appreciate its intuitive interface, customizable templates, and seamless integrations with other systems. They also highlight Salsify's robust analytics capabilities for tracking product performance and customer engagement. However, concerns are raised regarding its pricing, with some users finding it expensive for small businesses. Additionally, some users have reported occasional glitches and system slowdowns, especially during peak usage times. Overall, Salsify is considered a powerful tool for enterprises looking to streamline their product content management and enhance their omnichannel presence.

Pros

  • Facilitates seamless digital asset management and product information syndication.
  • Offers robust data governance and control capabilities, ensuring accuracy and consistency.

Cons

  • Pricing may be prohibitive for companies with limited budgets.
  • Steep learning curve, requiring significant investment in training and onboarding.

AI-Generated from the text of User Reviews

Reviews
AU

Anonymous User

September 13, 2022 Source: G2.com
"Salsify Ecommerce for Digital Shelf"
What do you like best about Salsify PXM?

Salsify is an excellent SAAS tool that helps you manage your content across multiple retailers.

What do you dislike about Salsify PXM?

There is not much to dislike but sometimes it takes longer than expected to get bugs fixed on some features.

What problems is Salsify PXM solving and how is that benefiting you?

We wanted to maintain all our content and digital assets in one place and be able to distribute them across retailers through API.

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CR

Colette R

July 1, 2022 Source: G2.com
"Director Alternative Channels"
What do you like best about Salsify PXM?

We have selected to manage both our PIM and DAM with Salsify. Having all product and digital content within one platform is creating efficiencies and allowing our team to improve content using the tools available with our package. We moved our PIM to Salsify in May, and have been able to review and find the gaps in our information to improve our search and drive consistent application within the tools.

What do you dislike about Salsify PXM?

At this point in our partnership, we haven't found any mentionable downside. We are going to consider in your 2nd year with this partner how to ensure we have the right support from the Salsify team to minimize any learning curves as we develop and grow our portfolio and content.

Recommendations to others considering Salsify PXM:

I highly recommend partnering with Salsify. They are continuously driving and improving their services, and are true partners in providing the best solutions to move your business to the next level.

What problems is Salsify PXM solving and how is that benefiting you?

The largest problem we had to solve was digital content. Our online content was managed from a shared source, we didn't have controls over our content or ability to update multiple shelves. Partnering with Salsify has allowed us to centralize our assets, assess and upgrade as needed then define the distribution and use system disemmination rather than maunal. Reporting tools also allow us to measure and benchmark our content and from that we are building processes to continually evolve and improve.

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HC

Hugo C

May 25, 2022 Source: G2.com
"It delivers true agility"
What do you like best about Salsify PXM?

Salsify delivers tangible agility in tailoring product content super-fast in a very pleasant SaaS fashion. The friendly UX, data model flexibility, content transformation formulas, automated workflows and self-service content portals make this solution a great choice for the ones who seek to squeeze true value out of a PIM/PXM solution.

What do you dislike about Salsify PXM?

More standard, out-of-the-box connectors to other software platforms (e.g. Microsoft Sharepoint) and export builder helpers (e.g. excel add-in with formula builders, etc) would make this solution even better.

What problems is Salsify PXM solving and how is that benefiting you?

Salsify delivers agility and time-to-value tailoring Product eContent to the retailers' needs without the need for large data integration projects.

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P

Pedro

November 15, 2021 Source: Financesonline.com
Great solution for keeping track of retailer’s data

PROS: You can easily transform data and to export it according to the needs of every retailer. You can choose high or low res, or to rename various images as you wish. I have to say that I am very satisfied from its team support. They are knowledgeable, responsive, and creative and it is always pleasure to work with.

CONS: It would be helpful if they could implement videos within the help section or to make the section more clear. Also, I would like to have more control over the sell sheet design.

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P

Pedro

November 15, 2021 Source: Financesonline.com
Great solution for keeping track of retailer's data

PROS & CONS

What are the best aspects of this product?

You can easily transform data and to export it according to the needs of every retailer. You can choose high or low res, or to rename various images as you wish. I have to say that I am very satisfied from its team support. They are knowledgeable, responsive, and creative and it is always pleasure to work with.

What aspects are problematic or could work better?

It would be helpful if they could implement videos within the help section or to make the section more clear. Also, I would like to have more control over the sell sheet design.

What specific problems in your company were solved by this product?

It helps us to add new products to multiple retailers in easiest way so there is no need to hire more people for this task. It helps us to increase the number of products and retailers.

Are you a current user of this product?

Yes

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L

Lee

July 18, 2021 Source: Financesonline.com
Salsify is our main source for keeping our data

PROS: I love that I’m able to syndicate and analyze all data. I can easily store all the data that is from spreadsheets and to manipulate it easily. This is great solution for digital asset management. It allows me to reduce the time of managing various digital assets because of the “One-image-to-many-SKUs” capabilities.

CONS: I cannot sync my box folder with its folder for images. They could build web-service to solve this problem. Also, I cannot customize digital product catalog in the software, in other words to enhance the look of the catalog by customizing the fields we want to present.

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AU

Anonymous User

July 8, 2021 Source: G2.com
"Salsify rules!"
What do you like best about Salsify PXM?

For working with large numbers of similar skus, Salsify streamlines the entire process.

What do you dislike about Salsify PXM?

The Digital asset platform and process can be improved. And they do not have every retailer available (No Home Depot Canada, etc.)

What problems is Salsify PXM solving and how is that benefiting you?

We have grown our sku count on Salsify by 10k skus. We are now publishing those skus to multiple retailers and watching the business grow in a scalable way.

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SP

Sai Gireesh P

July 6, 2021 Source: G2.com
"One Stop Shop for all your PIM needs"
What do you like best about Salsify PXM?

The User Interface is very user friendly, making it easy for first-time users to navigate across the system

What do you dislike about Salsify PXM?

The Insights section has a lot of scope for improvement

What problems is Salsify PXM solving and how is that benefiting you?

We have been able to centralize all of our product data successfully

Read more
RB

Renee B

July 6, 2021 Source: G2.com
"Does everything you need it to do!"
What do you like best about Salsify PXM?

The thing I love most about Salsify is the customer service.

No matter how little or how much you spend, you all feel important and well cared for.

This is also one of the most user-friendly and intuitive platforms I've used in a super long while. It is highly customizable, and there is a lot of flexibility.

You get out just as much and more than you put in.

You can create as many fields as you need.

Digital assets do not have to be attached to a product and can be managed as separate entities.

With many available syndication partners and the ability to create custom channels, you can cover 95% of your syndication needs.

Ability to manage and syndicate A+ content

Workflows are strong tools that are constantly improving.

If you don't have a solid hub for all of your product data, then Salsify is a must for your organization.

You're actually losing money every second you delay onboarding.

I have had the opportunity to participate in and lead two integrations with two very different companies. There is so much that this solution can do for you. The more you do, the more you realize you can do.

What do you dislike about Salsify PXM?

Sometimes a service ticket can fall through the cracks here and there, but a quick note usually sees a quick answering following through shortly after.

Recommendations to others considering Salsify PXM:

You will never regret your choice to partner with Salsify.

What problems is Salsify PXM solving and how is that benefiting you?

Lack of a central data hub.

We have an very old ERP system that is expensive to update with programmatic changes needed for improving e-commerce data syndication. Salsify has remedied that problem for us.

Different departments repeating the same work because there is no central repository of data. Now each data expert enters their knowledge about the product into the system through cascading workflows that, when done, ensure a full product details page. That contains everything from Marketing, Specs, Digital Assets, Logistical data, Pricing data, etc.

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M

Miriam

July 3, 2021 Source: Financesonline.com
We cannot imagine our work without Salsify

PROS: Salsify is intuitive and user-friendly product. Don’t worry if you don’t have much experience or if you are not tech savvy there is a learning curve that would help you to figure out the basis in no more than 2 days. Once you learn how it works your experience will start to grow. This product offers lot of publishing options with various retailers and point-and-click solutions for some complex tasks.

CONS: This is almost new product and it is normal that it has some bugs and there is always room for improvements. They could work more on some site functionalities for e.g. the display of product property. But these small issues can be annoying.

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