Salsa CRM Reviews

User Rating

4.1/5 (Based on 114 Ratings)

Rating Distribution

Excellent
41.2%
Very Good
41.2%
Average
5.3%
Poor
7%
Terrible
5.3%

User Sentiments

Excellent Customer Support, Comprehensive Donor Management, Robust Reporting Capabilities, Easy to Use Interface

Limited Third-Party Integrations, Complicated Query Builder, Occasional Software Glitches, Outdated User Interface

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Review Summary

Salsa CRM receives positive feedback for its user-friendly interface, customizable features, and effective marketing automation tools. Users appreciate the ease of managing customer relationships, tracking interactions, and automating marketing campaigns. The software's reporting and analytics capabilities are also praised for providing valuable insights into sales performance and customer behavior. However, some users have expressed concerns regarding occasional technical glitches and limited integration options. Overall, Salsa CRM is considered a reliable and efficient solution for businesses seeking to enhance their customer relationship management and marketing efforts.

Pros

Easy to use and intuitive interface.
Robust feature set that covers all aspects of CRM.
Excellent customer support.

Cons

Some users may find the interface outdated.
Can be expensive for small businesses.
Limited customization options.

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Reviews

Akash M

January 17, 2025 Source: G2.com

Great Product Experience

What do you like best about Salsa CRM?

Salsa CRM's ease of use and integration have helped my business cut sales operations costs by 5%. Great customer support.

What do you dislike about Salsa CRM?

The integration might take some getting used to if you're an offline business transitioning to online.

What problems is Salsa CRM solving and how is that benefiting you?

Salsa CRM solves hosting a robust constituent database and donor management system, with a few outbound engagement features. We benefited from it's features of data management, cultivating donors, and running reports.

Kanishk B

December 19, 2024 Source: G2.com

best CRM application

What do you like best about Salsa CRM?

The integrated feature of what is popularly known as service cloud (amongst competitors) query management, ticketing, integration CcaaS, Chat bots, AI agents

What do you dislike about Salsa CRM?

The User interface could be slightly better. A more intuitive user experience along with digital adoption metrics that helps users would make a lot of difference

What problems is Salsa CRM solving and how is that benefiting you?

We ally with Non-profit and social cause companies in regards to their CRM needs and address the same.

Himanshu S

December 13, 2024 Source: G2.com

Review for salsa CRM

What do you like best about Salsa CRM?

.I am new to salsa CRM but i liked the thing which in all in one and good part is digital marketing thing which is very useful

What do you dislike about Salsa CRM?

So far nothing and once i met any i will surely let you know

What problems is Salsa CRM solving and how is that benefiting you?

It helps me engaging with new audience and also analyse data

Abhishek H

June 9, 2024 Source: G2.com

These reports help us in future workflows This tool has been helpful to us to be a very supportive system to the customers for feedbacks

What do you like best about Salsa CRM?

Customer support - they don't talk in technical terms but in plain English. They get back to you quickly with a solution.

What do you dislike about Salsa CRM?

Need some AI functionalities for common problems

What problems is Salsa CRM solving and how is that benefiting you?

We had issues with tracking and managing the users but this tool has helped us reporting in a simple way and easy to use. We get what we need in our reports.

Abdelrahman F

July 31, 2022 Source: G2.com

CRM system helps manage customer data

What do you like best about Salsa CRM?

Salsa CRM is a centralized database for heavy development work.

What do you dislike about Salsa CRM?

Customer relationship management is a process in which a business administers its interactions with customers.

Recommendations to others considering Salsa CRM?

sometimes missed sales opportunities.

What problems is Salsa CRM solving and how is that benefiting you?

The team rarely uses it.

barbara h

June 16, 2022 Source: G2.com

QB Salsa use with QB

What do you like best about Salsa CRM?

Ease of input of data and export data into QB

What do you dislike about Salsa CRM?

download from Network for Good has to be manipulated.

What problems is Salsa CRM solving and how is that benefiting you?

Not having to do double entry into

Candace

October 29, 2021 Source: Financesonline.com

Salsa CRM is a big advantage for charity organizations.

PROS: Salsa CRM made it easy for users to handle your contributors, sponsors, volunteer groups, as well as your employees!

CONS: I don't have noticed something that I don't like since then.

Rosalind

June 13, 2021 Source: Financesonline.com

Master of design for non profit organization

PROS: We used excel sheets and Salsa placed almost all our sponsors in one position and made it easy for us to connect with them via Engage. We already have a background of our contributors and can quickly determine their engagement within our company. The great feature had been on-line activity scheduling, preventing workers from making reservations and responding to questions. The method is all available on the site and convenient for our visitors to use.

CONS: The software program needed a few things to be ok with, because once we understood how well it operated. Private document formatting saves more time.

Yessenia

May 19, 2021 Source: Financesonline.com

The Salsa staff is very experienced and helpful.

PROS: The Salsa staff is very experienced and polite. They even identify you as a user. Clay Rios is helpful and knowledgeable, and he can make me happy. I'm looking forward to have a discussion with him. However the whole Salsa customer service team is supportive.

CONS: There have been instances that they put you on hold. It's more convenient to call in the customer service in the morning.

Davonte

April 28, 2021 Source: Financesonline.com

Salsa is excellent software.

PROS: We've already bought, rented, awarded and experienced too many resources to mention. Before we eventually discovered SALSA. The system is continuously updating and adding functionality, customer satisfaction is completely outstanding, and their commitment to the end-user is apparent in the functionality they provide and the enhancements they had already implemented over through the years that we were together. Every CRM system does have problems with it. A few of the factors that set SALSA away from everyone else is their customer support staff. They take a very long mile but then they're merely trying beyond that to collaborate with you, resolve any issues users start experiencing, recommending advanced functionality to the management team depending on your necessities. This software is superb.

CONS: I am not as happy with the idea of their collaborator in the handling of contributions. For instance –, when a funder wants to raise their amount donated, you should postpone their old charitable contribution, and they'll have to get in there and make the latest voluntary contribution. Most of their teaching materials open up so much to be done, however, the capability of their customer service staff is more than just that.

Salsa CRM Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Salsa CRM?

Review Summary

Pros

Cons

Akash M

Kanishk B

Himanshu S

Abhishek H

Abdelrahman F

barbara h

Candace

Rosalind

Yessenia

Davonte

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