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Salesmate Reviews

User Rating

4.6/5 (Based on 197 Ratings)

Rating Distribution

  • Excellent

    72.1%
  • Very Good

    23.9%
  • Average

    1.5%
  • Poor

    0.5%
  • Terrible

    2%

User Sentiments

Ease of Use, Comprehensive Sales Pipeline Management, Robust Email Tracking, Excellent Customer Support

Limited Third-Party Integrations, Occasional Software Glitches, Inconsistent Email Tracking Accuracy, Mobile App Functionality Limitations

Do You Use Salesmate?

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Review Summary

Salesmate garners positive feedback for its user-friendly interface, ease of use, and robust features. Users appreciate its customizable dashboards, lead management capabilities, and seamless integrations with other business tools. Sales professionals find it particularly valuable for streamlining their sales processes and improving productivity. However, some users mention occasional technical glitches and a lack of advanced reporting options as areas for improvement. Overall, Salesmate is praised for its user-centric design, extensive functionality, and positive impact on sales performance.

Pros

  • Salesmate's user interface is clean and intuitive, making it easy to use even for users new to CRM software.
  • Salesmate offers a wide range of features, including sales tracking, lead management, contact management, and email marketing, all in one platform.
  • Salesmate integrates with a variety of other business applications, such as G Suite, Office 365, and QuickBooks, making it easy to keep all of your business data in one place.

Cons

  • Salesmate's reporting capabilities could be improved, as some users have reported difficulty in generating the reports they need.
  • Salesmate's customer support has been criticized by some users, who have reported long wait times and difficulty resolving issues.
  • Salesmate's pricing can be seen as high by some users, especially small businesses or startups.

AI-Generated from the text of User Reviews

Reviews
GE

Giancarlo Andriano -Real Estat

October 18, 2024 Source: Trustpilot.com
Absolutely love Salesmate
Absolutely love Salesmate! This is my fourth CRM, and I’ve tried at least six others. After extensive research and using various options through my real estate company, I can confidently say that Salesmate stands out.

First and foremost, the price point is unbeatable. On top of that, their customer service is truly exceptional. Whenever I encountered an issue I couldn’t resolve, their support team was quick to help and provided effective solutions.

The platform is perfectly laid out and includes every feature I could think of. They offer numerous workarounds to help you save money. For instance, if you're hesitant to commit to automations, they provide alternative options. If you’re not satisfied with the dialer, they suggest several other companies you can integrate with.

Salesmate's platform is open and flexible, featuring all the necessary APIs and Zapier integrations. I can't praise this product enough! The willingness to train users is also a huge plus. Overall, Salesmate has exceeded my expectations, and I highly recommend it to anyone in need of a robust CRM solution.
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SV

Sahana V

September 28, 2023 Source: G2.com
"Its very easy to use and very simple compared to another tool."
What do you like best about Salesmate?

Easy to access, can store all the Information, easily can be implemented, Can be used frequently, has many numbers of features, Supports the customer, and can be integrated easily.

What do you dislike about Salesmate?

Without saving the contacts if we make a call, it shows multiple names.

What problems is Salesmate solving and how is that benefiting you?

It helps in solving problems like difficulty in emails and call tracking, Sales performance, activities, and Dashboard. It has made it easy to know who has opened our email and who has not, email ids are correct or wrong, and who is doing productive work in an office environment, and all the day-to-day activities information can be captured easily.

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JM

Janhavi M

September 27, 2023 Source: G2.com
"Email Campaigns"
What do you like best about Salesmate?

The Best thing I like about Salesmate is I can track who has opened my Mail and clicked on the link I sent. This will make me easier to track the leads who are interested to explore our capabilities.

What do you dislike about Salesmate?

Till now there are no dislikes in the features of Salesmate.

What problems is Salesmate solving and how is that benefiting you?

Salesmate has helped me solve the follwoing problems:

1. Managing the customers' data

2. Tracking the Email emgagement.

3. Keeping track of my Notes and Tasks and Calls.

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RV

Raghu V

September 25, 2023 Source: G2.com
"It's very User friendly"
What do you like best about Salesmate?

Overview of an account and lead details, It's easy to access and its features.

It is easy to create the dashboard based on your requirements.

What do you dislike about Salesmate?

Not much it's a very User friendly tool for any team.

What problems is Salesmate solving and how is that benefiting you?

It's helping us to solve several problems, including sales data, manual tasks, and lack of visibility.

And can automate many sales tasks, including lead routing, sending emails, and follow-up emails.

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LR

Labanya R

September 23, 2023 Source: G2.com
"Salesmate is a crm suite which actually reduces your workload and not increase it."
What do you like best about Salesmate?

1. The uptime - I have hardly found this crm server to be down.

2. GDPR compliant -

3. Intelligent campaign tracking features.

4. 24*7 support

What do you dislike about Salesmate?

We would love to have auto call recording log integration with skype.

What problems is Salesmate solving and how is that benefiting you?

Gives me good email tracking knowledge to retarget my prospects

Makes my email campaigns in Europe GDPR compliant

Efficient sales progress management

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SM

Soundar M

September 23, 2023 Source: G2.com
"Monitoring my Sales/Business Development Activities"
What do you like best about Salesmate?

Maintaining the customer database and following up the important leads without missing the date and time. Which helps me to maintain my sales funnel and reach out accordingly.

What do you dislike about Salesmate?

As of now I do not find any shortcomings in Salesmate. As a Sales person I have worked with different CRM tools , like others Salesmate can also improvise their UI on timely basis to make it more user friendly.

What problems is Salesmate solving and how is that benefiting you?

Salesmate is helping me to maintain my proper Hot, warm and Cold leads and helping in following up those leads. This way I do not miss any follow-ups and eventually this leads me in building a good pipeline.

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MD

Manikyala D

September 22, 2023 Source: G2.com
"One Stop Shop Solution for handling your organization Sales Process"
What do you like best about Salesmate?

Salesmate.io is a user friendly tool to work on his/her daily activities - creating, editing and updating. Navigation of the tool is easy - giving a user a comprehensive 360 degrees view of each module - Contact, Account or Deal.

What do you dislike about Salesmate?

Nothing much but i wish Salesmate.io can allow to integrate with databases like ZoomInfo, Calling Tools like Skype. Salesmate.io could improvise on screen performance and resolution. For example - Like outlook, where you see the list of emails in stacked format.

What problems is Salesmate solving and how is that benefiting you?

First Salesmate helped our organization to organize the process of end to end sales process starting from Lead Creation to Closure of the opportunity. Visbility into all kind of activities related to all opportunities. Which helped the organization to have a single view to understand the current and future pipeline along with a visbility into individual teams or members performance of the sales activities. Which is primary importance to any organization.

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YK

Yash K

June 11, 2023 Source: G2.com
"Salesmate is one of the best CRM software to boost sales"
What do you like best about Salesmate?

Salesmate has many unique features but the feature of personal touch is one of the best features of this software because if the customer feels a good connection they bring more referrals as well.

What do you dislike about Salesmate?

There is nothing to dislike about Salesmate because it helps us increase revenue and work with more clarity and focus.

Honestly, I can not suggest any improvements

What problems is Salesmate solving and how is that benefiting you?

Salesmate is solving problem related to successful connects, it helps in remembering the follow-ups on time which enables the trust of customers and helps our org to increase the revenue

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SR

Smrithy R

May 3, 2023 Source: G2.com
"User friendly crm which helps communication with leads easy."
What do you like best about Salesmate?

The schedule for emails and texts.

Easy customer interaction.

Helps in quicker communication with the leads.

What do you dislike about Salesmate?

Absolutely nothing.it's a perfect crm for sales people.

What problems is Salesmate solving and how is that benefiting you?

It's helps me communicate with leads effectively and also tracks my sales performance.

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BD

Bismark D

February 10, 2023 Source: G2.com
"Feature rich, Great development path, Awesome service team"
What do you like best about Salesmate?

Salesmate packs a ton of value delivered with unparalleled simplicity. You get the usual contact and sales pipeline management software for the same price or better than most competitors. On top of this, they really stack up the value. I truly wanted to like both, Zoho & Insightly, but the value and simplicity were not there. On top of the basics, they pack on multiple pipelines, which I use to run various side gigs since I can use more than one email with the CRM. From scheduling software to webforms forms to marketing journeys to web chat apps to calling and texting built into the software, Salesmate is a unique value proposition in the marketplace and is a true game changer.

What do you dislike about Salesmate?

Not much, could be faster loading up. The only peeve I have is the fact that when I click on links to various modules from another module, it lands me on the editing form for that object. Hope that changes.

What problems is Salesmate solving and how is that benefiting you?

So I have several businesses. Salesmate helps me gather leads from websites, use different telephone numbers for each business and helps me segment contact database as needed using tags, and lists. I use a different pipeline for each sales effort and project tracking. It records telephone calls and allows for text messaging. Very flexible tool

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