Salesmachine Reviews

Thomas, our Client Success Manager, has been amazing throughout the year that we have been with Salesmachine. He is not only very responsive but proactively reaches out to offer best practices so we can utilize Salesmachine as efficiently as possible based on the goals that I have shared with him for our team. The team at Salesmachine is very committed to our success and they go out of their way to work with us - I feel like they are a part of OUR team!

Sometimes the loading speeds can be a bit slow but other than that, it has given us great insight into our customer health scores which has helped us to streamline our processes.

Identifying and having visibility into customer health scores so we can increase retention

That we can leave everything pending checked and have internal communication for better efficiency.

It is difficult to go back because it goes back to the beginning of everything and not to the previous page really

You can verify an entire customer account in one place.

account statements, store verifications, the perfect follow-up for all the accounts, we can verify all accounts

Salesmachine is easy to use and at the same time rich with the information we need. This means that at a glance we can see where all of our customers are in their journeys, who may need help, who is liable to expand, and more. Automations and clear presentation saves my team time doing busy work so they can spend more time doing what they do best: working with our customers.

Nothing so far. Most issues we run into are due to user error and the Salesmachine team has always helped us resolve them.

Before Salesmachine we did not have an easy way of working with basic metrics for our customers. Combine this better understanding of our customers with Salesmachine's automations, and we are now able to be more proactive with our customers than ever.

The reminders, the automations, the many integrations (zendesk, segment etc.) and the dedicated CS team!

Salesmachine feature updates are numerous, it would be good to get more information each time there’s a new one.

Salesmachine gives us the possibility to interact with the same quality level with all our customers (small or big). The solutions changed our process and helped us prioritize tasks. In addition, Salesmachine many functionalities helped us reduce the number of solutions we need (from product marketing communications to product analytics).

SalesMachine's Qualified Trials feature has allowed us to save time which is really important for a fairly small inside sales team. This feature gives us the ability to locate trialers that are not only qualified but also have a great activation score. This overlap means we're spending our valuable time engaging the right prospects that are more likely to convert with some assistance from our team! Time is money.

We've had some data flow issues, but mostly coming from unknown changes on our end. And the SM team has been there for us every step of the way through any hiccups!

We're saving time and decreasing our close window with the leads we are working from SalesMachine. That's a win-win for us!

Health score and being able to take notes per client

In the beginning it is hard to set it up

The key features are great for any CSM

Connection with Salesforce to have all the info and understanding the workflows and tasks when I have no time to spend hours

Health score and being able to take notes per client

In the beginning it is hard to set it up

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Interface, fácil uso. Uma ferramenta muito completa.

Notificações e integrações. Acredito que faltam alguns pontos de melhoria nesses dois tópicos.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

All my CSM are managed by salemachine and have 360 profile of my accounts

We need the pipedrive integration, plug and play

Today i understand how are the health of my clients and understand how to prioritize then.

Interface, fácil uso. Uma ferramenta muito completa.

Notificações e integrações. Acredito que faltam alguns pontos de melhoria nesses dois tópicos.

O uso da plataforma é maravilhoso, ainda mais para produtos SaaS. Atribuir um health a um lead pra saber qual o melhor momento para fechamento é melhor ainda. Tirando que para analise de Sucesso do Cliente, deixa quantificado o qualitativo.

Percepção no momento de vendas, ajuda muito a ter a visão do momento em que o cliente pode fechar. Mas, como dito anteriormente a notificação deixa a desejar e com muito trabalho, as vezes acaba passando despercebido.