Salesforce Reviews

Ability to implement quickly and easily with out of the box functionality, and from there the sky is the limit - there is very little customization that can't be accomplished either declaratively or with a third-party app. The Lightning UX is clean and intuitive for both admins and end users.

Licensing for the platform is not cheap, and you are locked into your spend for the duration of your contract, so give careful consideration before purchasing additional licenses or add-on products.

Salesforce Sales Cloud has significantly streamlined and automated our Sales and Customer Service processes to offer a smoother, more consistent experience for prospects and customers. The robust reporting capabilities within Sales Cloud allow our leadership team to react proactively, instead of reactively, to what is happening in our business.

Reliable and effective to use. Easy to configure sales process. Data management, Validation, workflows all are good.

I love all the updates the salesforce team brings during each release. It keeps us working in Salesforce. And the Lightning UI, woah good. Since I am using Salesforce daily, I learn different things every day to be honest, like I mean doing a task or automation in different ways, That's cool and we have more independence when it comes to automation.

Need more UI-related enhancement to make the experience more smooth.

Also needs more functionalities to make fetching required data simpler.

I see there are many ideas posted in the Idea exchange that are really needed in the Sales Cloud but still not many have been implemented that were posted a very long time ago. Would be great if the team reviewed those and implemented new changes.

Very useful in terms of making the business process to workflows. Automation through apex and flows are very reliable.

As I said before, the independence when it comes to implementing automation is great. Flows, Apex, Process Builder (retiring soon), and the new custom errors feature in flows also very cool.

Salesforce has allowed us to tailor our implementation to our current business processes while also enabling us to create more standardization by means of automating processes and enforcing critical business processes.

Support from the Salesforce technical team has been timely and effective.

For an organization with long-standing processes you may find it more difficult to customize Salesforce to match your existing processes since it is built around a more modern approach to business technology. In most cases this has not been a major issue but we have built some customization to merge the two conceptual approaches.

Sales cloud is enabling us to have better visibility of our key metrics in a timely fashion so that we can better support, coach and enable our sales teams to provide the best possible service to our customers. Our primary focus is customer success and Sales Cloud is helping us to better measure and track key metrics in that area.

Sales Cloud is so incredibly customizable! Right out of the box, it gets your sales team the information and resources they need all in one place with a straightforward implementation process. After that though, the sky is the limit in terms of what you can build out to fit your needs! Tons of training resources are available in the Trailblazer platform, and it can integrate with practically any API client.

The cost is a little prohibitive at first. Buildout, while pricy, needs to be done right from the start or you're constantly trying to chase and fix things.

Sales Cloud operates as our single point of truth for order entry, order status, even live inventory. It enables our sales team to have full visibility of the sales cycle from initial lead generation to product delivery and followup.

Everything I need is in one place, from capturing data to organizing it to seeing what we are doing with it. Our leads are always organized, Marketing efforts are clear, and the team is on the same page. Training is always available, and the customer service is great. We have someone to help us implement this into to our current system. Our entire system is built on this, so we use it every day. Easy to integrate with the help of salesforce team members.

There is so much information you are not sure what you need to learn

Being able to see our health in a macro view is amazing. How many leads do we have? What is open and what is closed? As well as seeing my marketing efforts and the health of marketing is amazing!

I love everything about Salesforce, it's such a great tool that is really customizable. I have been in Salesforce Ecosystem for about 5 years now and there have been so many improvements so it just goes to show that Salesforce is always growing!

I really don't have many complaints, sometimes it can be a pain to get a full understanding of the Support on why things are blocked/why we can't do certain things, but in years it has got a lot better.

We use Salesforce for a variety of Teams, mostly logging Accounts into the System and we use the opportunities for new business ventures.

I am using Salesforce from last 7 years.

Every thing work in cloud base no software needed

Development options are good and easy to understand

all features are good and easy to work. security option are awesome

different ways to provide securities

OWD

Sharing rules

Profiles

and Salesforce provide the update in every( 3 months ) quarter

Every time they provide the new features in every release

this is very good for medium/Large scale business

Recent Flow featurs are awesome

not found much issue in salesforce

one problem I am facing in these days is lightning UI is very slow.

it will takes lot of time to load pages

classic UI is rocks

UI IS VERY SLOW

Every thing is possible in salesforce

Every thing work in cloud base no software needed

Salesforce Deals Cloud has been extraordinary for our business activities. Its easy to understand interface smoothed out our client information the board, supporting group efficiency. The lead following element, specifically, was a champion, empowering us to fundamentally further develop our change rates. In our monetary administrations division, the definite client profiles were particularly advantageous, improving our client commitment and fulfillment. The deals estimating devices ended up being surprisingly exact, helping our assembling unit in adjusting creation to showcase request all the more productively.

Salesforce Deals Cloud is a vigorous stage, however it accompanies a couple of contemplations. For new clients, there's an expectation to learn and adapt because of its broad highlights, however this likewise implies more noteworthy capacities once dominated.

We had many leads coming into our site, that were circled back to calls. A large number of the leads might have been precluded before our outreach group would have to invest valuable energy. With salesforce, our leads are currently better qualified, and that implies more prefer to close.

I like the many possibilities and how easily you can integrate modules to make a robust solution.

This is just the best plarform to keep track of leads, accounts, opps, emails, it's best class.

Is the to go source of sales and marketing, we use it everyday.

Data hygiene can be a problem, you will need a back-end expert in order to make sure you are truly getting all the benefits of the platform. If you need SalesForce to chime in they tend to be very expensive, so I believe that they need to train external people to make sure the implementation and use it's easier than what it is now.

When well connected to all sites and when sales is inputing all the information, the tool really give us true data to work on.

It allow us to be proactive and to make data driven decisions.

Salesforce Sales Cloud is a CRM tool that is designed for users and management, based on experience and science. It is really flexible, and can be adjusted with customizations or integrations to provide a seamless user experience. BD/Sales and ancillary teams can use it for managing their book of business, and management can use it to make data-driven decisions.

I did my doctoral research on CRM user adoption, and am very familiar with multiple systems, and Salesforce is the most fit for purpose for the most businesses, regardless of size.

Sales Cloud can be used out of the box, but upon implementation, it's best to think through your current state sales process and if it requires updates to make the most sense now that you've implemented the technology.

Salesforce Sales Cloud helps a team of one or many to track sales interactions, and track patterns to help design a sales opportunity environment that is most beneficial, most quickly, for your business.