Salesforce Maps Reviews

Do You Use Salesforce Maps?

Write a Review

Review Summary

Salesforce Maps is generally well-regarded for its user-friendly interface, seamless Salesforce integration, and ability to visualize customer data, optimize routes, and plan territories. However, users often mention a learning curve for newcomers and occasional inaccuracies in location data. While the tool excels at mapping and routing, some users express frustration with slow loading times, particularly on mobile devices. Overall, Salesforce Maps offers a valuable spatial intelligence solution for Salesforce users, but ongoing refinements to the user experience and data accuracy are necessary to meet the evolving needs of its users.

Pros

Provides efficient route planning to maximize time.
Offers valuable visuals for understanding customer data.
Seamless integration with Salesforce CRM platform.
Simplifies daily tasks and enhances sales productivity.

Cons

The learning curve for new users can be steep.
Sometimes inaccurate location data can lead to errors.
Mobile app usability can be slow and frustrating.
Limited customization options can impact user preferences.

AI-Generated from the text of User Reviews

Did you find this information valuable?

YES NO

Reviews

Roy J

December 14, 2023 Source: G2.com

"Easy and helpful"

What do you like best about Salesforce Maps?

Groups service reps into appropriate territories

What do you dislike about Salesforce Maps?

License it too expensive and we have to buy one for each service tech.

What problems is Salesforce Maps solving and how is that benefiting you?

Alerting customers when service tech is nearing the house.

Arif D

December 14, 2023 Source: G2.com

"Phenomenal platform. very essy and timr sabing. Better than GPS"

What do you like best about Salesforce Maps?

Sophisticated. Cutting edge ttechnopogy.

What do you dislike about Salesforce Maps?

No voice modulation. Neef AR to build up.

What problems is Salesforce Maps solving and how is that benefiting you?

Time management.

Brea P

December 14, 2023 Source: G2.com

"User friendly, highly customizable"

What do you like best about Salesforce Maps?

Great product, easy to configure for clients

What do you dislike about Salesforce Maps?

Integration with campaign members would greatly improve our usage

What problems is Salesforce Maps solving and how is that benefiting you?

Roadshow plannjng

Abinaya S

December 14, 2023 Source: G2.com

"Very useful for our sales reps"

What do you like best about Salesforce Maps?

Easier to navigate and schedule repetitive region visits

What do you dislike about Salesforce Maps?

It's sometimes really slow when working in large areas

What problems is Salesforce Maps solving and how is that benefiting you?

It's great to plan our routes and to see everything in a place

Dan L

December 14, 2023 Source: G2.com

"User Experience creates easy buy in from team"

What do you like best about Salesforce Maps?

Our team of leaders was instantly bought in with the ease of use of the dashboards. Being able to manage the teams and generate reports helps bridge the gap.

What do you dislike about Salesforce Maps?

I do not have any experiences with negative items in Salesforce Maps!

What problems is Salesforce Maps solving and how is that benefiting you?

Helping the field team stay in the know from leadership down.

Demarion C

November 14, 2023 Source: G2.com

"Salesforce Maps is great."

What do you like best about Salesforce Maps?

Maximizing performance, being able to pivot live and adapt.

What do you dislike about Salesforce Maps?

nothing, salesforce maps is a great tool to use.

What problems is Salesforce Maps solving and how is that benefiting you?

Holding partners accountable to work. Salesforce is giving teams time back to work on closing deals and spending time at home.

Chris S

November 14, 2023 Source: G2.com

"Leveraging Salesforce Data for Geospatial Insights."

What do you like best about Salesforce Maps?

As a consultant who implemented Canada's largest Salesforce Maps deployment, the 'Plan Scenario' functionality is one of the standout features of Salesforce Maps Territory Planning. This feature offers the flexibility to adjust factors that influence territories. Additionally, on the Maps platform, the live layer assists managers in monitoring field agents by providing geographical data insights.

What do you dislike about Salesforce Maps?

The permission groups in Salesforce Maps can only be shared individually among users or profiles, which may not be the most optimal method

What problems is Salesforce Maps solving and how is that benefiting you?

Salesforce Maps helps the field Reps to perform action right on the Map instead of navigating to the record to update it. Also it helps the managers to slide and dice the data with Territory Planning and plan the territories accordingly.

Anonymous User

November 14, 2023 Source: G2.com

"Very appealing and interactive"

What do you like best about Salesforce Maps?

Pinpoints where you are going and where everything or everyone is.

What do you dislike about Salesforce Maps?

Too many drop pins. Needs time to understand and usability.

What problems is Salesforce Maps solving and how is that benefiting you?

Location of delivery

Anonymous User

November 14, 2023 Source: G2.com

"Maps"

What do you like best about Salesforce Maps?

I like the option to add layers which helps in drilling down the needed information

What do you dislike about Salesforce Maps?

UI can get better I feel the side pannel could be more interactive

What problems is Salesforce Maps solving and how is that benefiting you?

Finind the job location and looking up thr distances

Vysakh T

September 22, 2023 Source: G2.com

"Very helpful to catchup with our sales activities"

What do you like best about Salesforce Maps?

It enables businesses to visualize their sales data, plan sales routes, and optimize sales activities

What do you dislike about Salesforce Maps?

All good, need slight improvements only.

What problems is Salesforce Maps solving and how is that benefiting you?

Helping to get track of the sales activities and trends at the earliest.

Salesforce Maps Reviews

Do You Use Salesforce Maps?

Review Summary

Pros

Cons

Roy J

Arif D

Brea P

Abinaya S

Dan L

Demarion C

Chris S

Anonymous User

Anonymous User

Vysakh T

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

Buyers

Makers