Browse Software
List Your Product
Loading...
Sage CRM Reviews

User Rating

4/5 (Based on 130 Ratings)

Rating Distribution

  • Excellent

    39.2%
  • Very Good

    33.8%
  • Average

    17.7%
  • Poor

    5.4%
  • Terrible

    3.8%

User Sentiments

Customization Options, Extensive Integrations, Sales and Marketing Tools, Reporting Capabilities

Steep Learning Curve, Outdated Interface, Performance Issues, Limited Mobile Functionality

Do You Use Sage CRM?

Write a Review

Review Summary

Sage CRM receives generally positive feedback for its robust feature set, ease of customization, and integration with other Sage products, particularly for smaller businesses. Users appreciate its ability to manage customer relationships, track leads, and generate reports. However, some users note that the interface can be clunky and outdated, requiring a steeper learning curve. Additionally, the cloud-based version is considered less robust than the on-premise version, lacking features like interactive dashboards and advanced reporting.

Pros

  • Sage CRM is highly customizable.
  • Sage CRM integrates with Sage ERP products.
  • Sage CRM has a deep feature set.

Cons

  • Sage CRM's user interface may need an overhaul.
  • Sage CRM lacks some newer CRM features.
  • Sage CRM has limited customization options outside the Sage product suite.

AI-Generated from the text of User Reviews

Reviews
AU

Anonymous User

January 9, 2024 Source: G2.com
"Very Robust CRM"
What do you like best about Sage CRM?

I love the robust features Sage CRM has.

What do you dislike about Sage CRM?

Over the years the continuous improvements have brought this software a long way. It can be a bit slow at times.

What problems is Sage CRM solving and how is that benefiting you?

Keeping me more organized! Love this!

Read more
JE

Jose Luis E

November 9, 2023 Source: G2.com
"Excellent administrative tool"
What do you like best about Sage CRM?

By using this tool we have managed to have better control of all our finances and better management of our clients.

What do you dislike about Sage CRM?

SAGE needs to add more options where users can verify. the inserted invoices. in the system

What problems is Sage CRM solving and how is that benefiting you?

Portfolio management, clients, invoices.

Read more
YP

Yeswanth raj P

September 26, 2023 Source: G2.com
"A Reliable CRM for small and medium businesses."
What do you like best about Sage CRM?

Sage CRM is a reasonably priced CRM solution, particularly for small and medium-sized organizations.

Sage CRM can be scaled to meet the demands of companies of all sizes , from small startups to major corporations.

Sage CRM interfaces with a variety of different business softwares tools including ERP,accounting and marketing automation.

What do you dislike about Sage CRM?

Sage CRM's user interface is less user-friendly than some of its competitors.

Sage CRM not have advanced features such as marketing automation or predictive analytics.

It is being slow and unresponsive , particularly when working with huge datasets.

What problems is Sage CRM solving and how is that benefiting you?

Sage CRM gives a single,unified view of all customer data , including contact information , interaction history and sales prospects.

Sage CRM automates several sales related duties,including lead generation ,opportunity monitoring and quote productions.

Read more
AU

Anonymous User

September 24, 2023 Source: G2.com
"Best Cloud based CRM"
What do you like best about Sage CRM?

What I like most about sage crm is it is completely cloud case crm and helps the user to store and manage the data easily, very user friendly.

What do you dislike about Sage CRM?

There isnt any dislike about sage crm because it has been very useful ever since I started using it.

What problems is Sage CRM solving and how is that benefiting you?

Managing the client data

Read more
AS

Abhishek Bhushan S

October 28, 2022 Source: G2.com
"Awesome Interference with Easy to use module"
What do you like best about Sage CRM?

-The main thing which I like most is software interference

-Easy to use

-Easy to follow up

-Easy way to add and delete Leads

-Lead follow-up remainder

-Pop up for follow up task remainder

What do you dislike about Sage CRM?

Some bugs are there like

-the time software server is stuck.

-Follow-up task was not added successfully.

-Need to work on follow-up task pop.

-Male some further stages to classify the stages of lead.

What problems is Sage CRM solving and how is that benefiting you?

most use full thing of this CRM is that you can classify the leads according to there stages, and the follow up remainder came on your mail and screen is awesome.

Read more
AR

Ahmad R

July 31, 2022 Source: G2.com
"Sage CRM Review"
What do you like best about Sage CRM?

I'm working now as a service engineer with KIA Motors, one of the systems we use to manage customers relation is SAGE CRM, with CRM you are able to:

- manage all the information for the customers

- increase revenue by managing

- Full Reports for any relationship you want

- effective collaboration within your team

- organize full details about customers, ( name, phone number, date of inquiry, date of service, full history details about servicing your customer, the job order, claims ...etc)

What do you dislike about Sage CRM?

i think SAGE CRM needs some improvements to the user interface, it has kind of old design, so i wish if they can make it more easier to use , for example making a tap to transfer between reports or the ji=ob orders

What problems is Sage CRM solving and how is that benefiting you?

we use sage CRM in our company (KIA motors) and that helps us to manage the customer relationship, we needed a system that provides details about customers, history of vehicle maintenance, current stage of servicing, and of course reports

Read more
HM

Herby M

April 15, 2022 Source: G2.com
"Clients relationship"
What do you like best about Sage CRM?

The ease of updating accounts and billing clients.

What do you dislike about Sage CRM?

I think it could be a little more user-friendly.

Recommendations to others considering Sage CRM:

The in-built business processes are good and very basic to deploy in the initial stages

What problems is Sage CRM solving and how is that benefiting you?

Advertising mainly.

Read more
ES

Emma S

March 25, 2022 Source: G2.com
"Great product!"
What do you like best about Sage CRM?

Its effectiveness and how user-friendly it is. So easy to see all of my content and has made working so much more efficient!

What do you dislike about Sage CRM?

Nothing - would highly, highly recommend it

Recommendations to others considering Sage CRM:

N/A

What problems is Sage CRM solving and how is that benefiting you?

Solving the problem of seeing all my content in one place and being able to easily access it. Benefits have been the efficiency in which I can get my work done and keep track of everything.

Read more
AU

Anonymous User

January 27, 2022 Source: G2.com
"Improved sales performance with Sage CRM"
What do you like best about Sage CRM?

Integration to our accounting system allowing sales to view accounting info and accounting to view sales info.

Integration to other applications. We have been able to integrate CRM to our marketing and support apps to create a 360 view of information about our customers in one place.

Workflow. CRM has allowed us to create workflow around our key business processes.

Reporting and Dashboards. CRM has great reporting and dashboard capabilities giving us visibility into performance quickly and efficiently.

What do you dislike about Sage CRM?

The interface is getting better but some areas need improvement still. Needs to be modernized.

Better integration to other applications from the cloud version.

Screen size could improve, sometimes need to scroll a bit much.

What problems is Sage CRM solving and how is that benefiting you?

Taking care of issues connected with information investigation for the pay that comes from my customers, attempting to see how that can assist my little association with connecting up well with potential and existing customers. Record interchanges so that everything representatives might be able to see. Track item asserts. Track transportation and conveyances. Solid security, giving representatives the data that they need without giving them data that they needn't bother with.

Read more
TW

Tyler W

January 12, 2022 Source: G2.com
"Very customizable, but an outdated back-end."
What do you like best about Sage CRM?

Sage CRM is easy to use out of the box and has plenty of customization features. Most of the customizations you make can be writte in SQL and JavaScript. It's made by Sage so it has some great integration features with the Sage ERP Products

What do you dislike about Sage CRM?

Integration with Sage 100 is pretty clunky, and it relies on a lot of Java libraries, including Tomcat which always likes to break. The interface could use an overhaul, but I think that would require significant changes in how the software was written. It's definetly a web 2.0 product.

What problems is Sage CRM solving and how is that benefiting you?

We use Sage CRM to keep track of customer interactions, deadlines, project goals, and orders. We integrate Sage CRM with Sage 100, so orders seamlessly sync between the two.

Read more

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

icon

Buyers

Looking for the right SaaS

We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.

icon

Makers

Want more customers?

Our experts will research about your product and list it on SaaSworthy for FREE.

Get Listed