Rulai Reviews

The work tracking because we can make everyone work keeps an eye even if we have to wait for some answers.

We could improve the child issues or link tickets options.

Provide a platform including developing more features.

It is very easy to use, very intuitive, you do not need to have extensive programming knowledge to achieve great things, it allows you to grow as much as you want.

Maybe they could feed the documentation a little more, make it more complete, more examples, generally more detailed.

The ability to put everything in one place, the automation of simple and complex processes.

I like that it is mostly simple and easy to use, as it only uses javascript, also the interface is freidnly and easy to use and remember where everything is.

I think that its robustness makes it have limitations, I also don't like that some things in testing don't work in production, or I also think that there's is not new stuff coming once in a while or improvements.

The problem of attending lots of clients and helping them solve them with the use of Rulai, as we can use apis in Rulai this helps a lot to automate lots of steps.

I have been using Rulai for about 4 years now. Due to my experience with other chatbot platforms, I can safely say that Rulai has all the features needed for a great user experience. For UX writers such as I myself, Rulai is easy enough to implement content on and adapting conversational flows from other tools such as Miro and Figma are easy too because of Rulai's visual capabilities.

Unlike other platforms, you can clearly see the conversational flow design in front of you. Troubleshooting made easy as well, and you don't need to be incredibly tech savvy to use most of the platform's features. Adding to that, if you are used to other platforms and know the basics of programmig, Rulai is incredibly deep with plenty of features to be used in integrations and more complex solutions for clients.

Features such as analytics, knowledge bases and so on are also easy to learn and use. The platform consists of a solid foundation for chatbots for all kinds of clients. Though I would recommend it for clients that want more from their chatbots than just a FAQ bot.

While the user interface is friendly, I've had experiences where other colleagues had trouble navigating the dashboard and finding information. While I consider Rulai to be easy to learn, it won't be quick as other more simple chatbot platforms.

The platform also lacks a built-in satisfaction survey for users to interact with, unlike other platforms where it's something that can be set in their settings, a flow needs to be created and then triggered throughout the bot so it appears during conversations.

I would say that Rulai is easy to learn, but hard to master, which can be seen as a negative for some clients.

Rulai offers great features for clients that need chatbots that can deal with complex matters, such as product returns, cancellations, payments and so on. Our clients are always looking for new features and integrations and Rulai makes it easy for us to come up with new solutions. The platform was never a blocker regarding features that were requested by our clients.

The sumplicity of it. What you can implement and connect.

Sometimes versions cross over while is opened by 2 users

Unifying Apis

Flexibility & ability to handle complex use cases. With its focus on Omni-channel Engagement and AI Knowledge System, Rul.ai is very well suited for enterprise customers. It has been a pleasure to work with Rul.ai on complementing the powerful capabilities of Rul.ai by adding conversation orchestration capabilities to positively impact business outcomes.

Nothing comes to mind. Perhaps need to create stronger brand awareness.

Apart from the robustness and feature richness of its conversational AI platform, Rulai’s omni-channel engagement center provides specialized toolkits for optimal voice recognition and understanding. Rul.ai stands out as a platform to personalize customer journeys across multiple channels.

I had a great experience with the folks at Rulai during our integration project. They are very helpful and knowledgeable. Their product is top notch and very easy to integrate with. We built a custom integration and I appreciated the flexibility built into the Rulai platform.

I am satisfied overall with the Rulai solution. .

We partnered for the development for a Conversation Orchestration platform for a better CX. Rulai solve the Chat automation, while SentioCX solves the triaging and the routing.

Rulai is a very flexibile product, making it very easy to integrate complex scenarios.

- Easy to understand course material.

- Extensive insights into Natural language processing (NLP) and conversational user interface design process.

- Intuitive drag and drop developer console.

- Easy to test out chatbot features within the developer console.

- In depth knowledge of bot building process.

- Can be easily integrated with third party services like Salesforce.

- The check list provided in the course material is a great way for quick reference when you start to build a conversational user experience bot from scratch.

- The developer console allows the users to upload a Question and answers section directly to the bot so that it can handle Frequently asked questions.

- Provides with analytics features which help you in tracking how the bot is performing and the health status of the bot.

- Length of the course is a bit too long considering the fact that it is designed for working professionals.

If your organization is looking into exploring the power and potential conversational chat bots have for your business then Rulai is a great choice. The course material and the developer console exercises give you enough hands on practice in order for you to scale up in this domain.

- Exploring the use cases of Chat bots integrated with Salesforce.

- Reduces human effort in responding to customer queries.

- Helps in connecting to a knowledge base which can later on be accessed with ease.

- The knowledge base can be created from existing question and answer (Q&A) documents or websites.

I had the opportunity to take the developer training provided by Rulai. I found the Rulai platform powerful while keeping a clean UI. I really liked the simplicity/intuitiveness of building out flows to fairly granular level without needing to be a programmer.

I'd definitely recommend the tool to any business looking to connect with customers in different ways and become more efficient..

At this time I didn't see much that I didn't like. I am sure to find areas it can be improved after more use.

We are looking at usage in a support environment to help reduce agent contacts.

The platform is powerful and very easy to pickup.

I would prefer live training over pre-recorded. Also, many of the quizzes were designed illogically.

Setting up a chatbot.