RingCentral Office Reviews

User Rating

3.2/5 (Based on 2,282 Ratings)

Rating Distribution

Excellent
29.9%
Very Good
24.7%
Average
10.3%
Poor
4.7%
Terrible
30.4%

User Sentiments

Mobile App Functionality, Call Recording Feature, Extensive Integrations, Comprehensive Feature Set

Inconsistent Call Quality, Poor Customer Support, Technical Issues and Bugs, Unhelpful Tech Support

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Review Summary

RingCentral users generally express satisfaction with its user-friendly interface, extensive features, and reliable call quality. They appreciate the flexibility and scalability of the platform, which allows them to customize it according to their business needs. Additionally, the integration with other business tools and applications is highly valued. However, some users have reported occasional technical glitches and integration issues, emphasizing the need for improved stability and seamless connectivity. Overall, RingCentral users find it a solid and dependable communication and collaboration solution.

Pros

Userfriendly interface and intuitive design.
Wide range of features, including video conferencing, team messaging, and file sharing.
Excellent customer support with quick response times.
Costeffective pricing plans for businesses of all sizes.

Cons

Can be complex to set up and manage for larger teams.
Occasional technical issues and glitches reported by users.
Some users have reported difficulties integrating RingCentral with other software tools.
Limited customization options and branding capabilities.

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Reviews

Satisfied Customer

November 15, 2024 Source: Trustpilot.com

TCN Cares About Our Clients

When Tenant Counsel Network (TCN) launched their Call Center, it's been a very successful launch and the best way that they communicate with their clients.Thankk you RingCentral.

David Rich

November 14, 2024 Source: Trustpilot.com

Good Job

Good Job. Perfectly working .

Niles

November 13, 2024 Source: Trustpilot.com

Myra

Myra, our account exec., and April on the tech team were booth helpful and knowledgeable. The follow-up to answer my initial inquiry was quick and the concern I had was solved.

customer

November 12, 2024 Source: Trustpilot.com

great resource for FAX API functionality

We are using eFAX APIs for multiple customers and the experience has been great.

Jim Warters

November 9, 2024 Source: Trustpilot.com

Allowed me to continue office telephone…

Allowed me to continue office telephone after moving to a new location. Good analysis tools

Beverly Hoover

November 7, 2024 Source: Trustpilot.com

The best reasonable communication…

The best reasonable communication system.

customer

November 6, 2024 Source: Trustpilot.com

Excellent Customer Service

Date of experience: November 06, 2024

Jacquline Price

November 5, 2024 Source: Trustpilot.com

Versatility

We enjoy being able to set our closed hours with little effort when we need to close early.

Love that we can use the app and answer calls on cell phones when needed.

Tracy Tomlinson

October 26, 2024 Source: Trustpilot.com

Above and Beyond..

Good service for the cost. Customer service is prompt, helpful in resolving simple issues and glitches. Instructional training available for using the system. It seems they are willing to build relationships with clientele above and beyond the cold, transactional business of the corporate mafia.

National Interlock

October 25, 2024 Source: Trustpilot.com

great customer service.

Ring Central assigns a dedicated account executive when you sign up for service. Mine (Zarah) has ALWAYS been very responsive to any question that I've had. The prices are fair and the equipment has been great. I've had my system for over a year now with ZERO issues. I added an additional extension and asked for help setting that up. Support has been great even after the sale.

RingCentral Office Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use RingCentral Office?

Review Summary

Pros

Cons

Satisfied Customer

David Rich

Niles

customer

Jim Warters

Beverly Hoover

customer

Jacquline Price

Tracy Tomlinson

National Interlock

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