Richpanel Reviews

What we like best about Richpanel at Ralph Christian is how seamlessly it brings together all our customer conversations across channels like email, live chat, and social into one unified view. It’s helped our team respond faster, stay organised, and deliver a more personal support experience at scale. The interface is clean and intuitive, which made onboarding quick, and the automation tools have saved us hours each week.

So far, we haven’t encountered any major issues or drawbacks with Richpanel that have impacted our workflow. It’s been a smooth experience overall, and any minor limitations we’ve come across haven’t been significant enough to warrant concern or affect our day-to-day operations.

Richpanel has helped us streamline and centralise our customer support operations, which was a major challenge as our brand scaled. By consolidating conversations from multiple channels into a single inbox, it’s reduced response times and made it much easier for our team to manage high volumes of enquiries efficiently. The automation features and self-service options have also taken pressure off our support agents, allowing them to focus on more complex issues and improving the overall customer experience.

Richpanel allows my team and I to effectively solve customer issues. My partner Harsh Shah has always been a huge help with it comes to integrating new processese.

I do wish there was more documentation around how to set up certain settings and features.

It is solving our issues around customer issues and support tickets.

I really like that its so easy to work in this program. We have saved a lot of support-time. Today we have the smaller package because the ai didnt really work for us.

We have tried Hubspot, gorgias and many other programs and we are very picky.... so if we like it.. then its good.

Manages all our customer touchpoints which include social media, email and sms. Integrates beautifully with Shopify and gives us a great breakdown of customer purchase history as well as all their conversations with us in the past. We loved Richpanels whiteglove customer support, they were quick to reply to all our queries and helped onboard us from Gorgias. Ease of implementaiton was a big part of our transition. Transparent pricing also a massive bonus, we're no longer hamstrung by ticket pricing, instead it's by agent.

I wish it wouldn't quote how much other customers saved by slashing costs where our customer service team logged in.

Richpanel gathers all our customer touchpoints into one easy to use interface and groups it all by customer. We have a holistic view of every customers' journey and it helps us make descisions and help our customers in a very efficient way.

It gives most of the important information regarding an order all in one spot

Sometimes it only display one profile in a way that makes it seem like there were no other orders even though there are multiple.

Saves time on having to look for each piece of information individually.

Richpanel Customer Service and support representatives are the best ever, supportive and responsive to problems and suggestions.

I am happy with Richpanel. Nothing to mention.

Richpanel allows us to have all incoming messages under control. We can offer our clients a helpful FAQ.

clean UI and it's very intuitive. helps make our workflow efficient and it's not clunky like a lot of other helpdesks. they're also making updates frequently but ones that make sense - which cannot be understated. a lot of times updates with other helpdesks are just an entirely new way of doing something or "fixing" something that didn't need to be fixed at all

I don't have any downsides really. If I'm being nitpicky, using the beta version it's occasionally buggy. but that's completely expected for a beta.

it's the best helpdesk

Honestly what I like the most about Richpanel is not even the tool itself. Whilst the tool itself is amazing and everything you'd need for an optimal CRM experience with every feature you need and all the analytics you could dream of... the real kicker is the team behind the tool. Service is top notch, you are part of a family and they have been insanely helpful to myself and our team throughout a rough period.

Not a single damn thing. I love everything about Richpanel and compared to any other tool I have used, Zendesk, Freshdesk, it is not comparable. I just hope they don't grow too fast and sell too quickly to some new overlord who stops caring like Zendesk did.

All support channels connected easily in a single dashboard.

All the automations you could dream of to effectivize the CS staff.

Richpanel has completely revamped how we understand and engage with our customers. The way it consolidates customer data from various sources and channels is a game-changer. It's like having a complete 360-degree view of each customer, which empowers us to craft personalized experiences that truly hit the mark.

The segmentation and analytics tools have been absolute lifesavers, helping us spot trends and opportunities that might have slipped through the cracks otherwise. And don't get me started on the automation features – they've made our customer support and engagement efforts a breeze, boosting our team's efficiency and effectiveness.

no sound notification during incoming new chats

We used to work with Zendesk and now on Richpanel it is great to see the transpacy of order for ecommerce.

The intergration was quite complex because we had muliple channels but Richpanel team was a great help.

Enhanced