Richdesk Reviews

User Rating

4/5 (Based on 2 Ratings)

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Reviews

Ashok V

September 12, 2023 Source: G2.com

Good customer support software

What do you like best about Richdesk?

I like the way it allows logs come through multiple channels and it's Automated suppor enhances users to get help with simple queries. It can also integrate to multiple other softwares.

What do you dislike about Richdesk?

There are some features which are not easy to configure and it's customisation involves lots of time.Also the licensing costs is relatively high when compared to other competitors.

What problems is Richdesk solving and how is that benefiting you?

Richdesk integrates with several sources, hence queries from different subschannels can be tracked at one place.It reduces the repetitive tasks and saves manual work. This helped me to query simple doubts.

Verified User in Computer & Network Security

November 5, 2021 Source: G2.com

Richmond ServiceDesk Helping Customers Quickly

What do you like best about Richdesk?

I like how quickly the software will assign help desk tickets/calls to the correct team in a timely manner. Then you are able to track individual as well as over staff reports from the dashboard.

What do you dislike about Richdesk?

One of the few things I didn't like was the automation of canned statements needed to be tweaked significantly for our companies use. We had to go back in and copy over previous statements from our old software.

What problems is Richdesk solving and how is that benefiting you?

The problems the company has solved would be overall wait times, answering/getting customers to the correct departments in a faster manner, and how easy it is to use with little to no additional training.

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