Rhino Support Reviews

The best thing about this product is it figures out how to view ticket informing by drifting, and exceptionally quick and proficiently to utilizing by overseeing a single tick ticket the board framework. That is anything but difficult to include new help operators, make and refreshing of organization subtleties.

Had a few issues looking by a catchphrase. This made me back track to accumulate information for a particular client. Particularly in the event that it was on a past ticket.

I would suggest this product on the off chance that you dont need to invest a lot of energy and assets on making a comparative instrument alone.

Live visit with clients has made our help group increasingly valuable and have made it simple to hold clients and pull in new ones.

Do their best to make sure you’re satisfied with their service

Nothing. They always solved my issues timely

No current problems

Very easy to use, user friendly, live chat keeps one directly in contact with your clients it ensures real time customer support you reply to customers instantly which is very attractive for clients. The demo offers great risk free experience for learning and testing before purchase. Customer self-service portal makes it simple and fast to avoid repetition of a single question by many customers.

Its quite expensive for small scale users but great for large-scale facilities.

Its a simple way to turn your support team to a real time support team making it easy to easy to continually offer instant support for your customers.

Live chat with customers has made our support team more useful and have made it easy to retain customers and attract new ones.

They just created a mobile app so that I can answer chats no matter where I am!

I like everything I've used so far - including the help desk software that is included for free with the live chat.

Now I can answer questions before people leave my site.

I have run their support software for years without ever an issue. Simple to setup and manage my customer support requests.

Haven't found anything to dislike. it works great.

Give me a one stop point of entry for customer requests. customers love it.

The best thing about this software is it manages to view ticket messaging by hovering, and very fast and efficiently to using by managing one-click ticket management system. That is easy to add new support agents, create and updating of company details.

Comparing other help desk software company , the monthly plan of Rhino Support is a bit expensive. Overall its good for sme's , agencies or enterprise

I would recommened this tools for startup, sme, agencies and other small business who dont want to envolve in hassle with ticket management with their customers

In Same Page LTD, we had to provide support to our client and users who purchases our software. It was so hard to manage all support ticket through email and another management tool.

Extremely easy to use along with being easy to train others on. Everything was pretty self explanatory.

Had some problems searching by a key word. This made me back track to gather info for a specific customer. Especially if it was on a previous ticket.

Live chat has been great for many of the other employees. It allowed for things to move faster.

.Easy to learn and play around with, while still offering exactly what I need to do for my job

I don't really have anything to say, but sometimes it takes a couple of minutes to start working up to the capacity I need it to

Clouds

Something I really like about this software is that it keeps your user engaged. They can get support instantly or can issue ticket.

The thing that I dont like is that Rhino support is slightly expensive and compared to having a customized chat bot in your site. Also there are other companies who do this for cheap.

I would recommend this software if you dont want to spend too much time and resources on creating a similar tool on your own.

The biggest problem that I think that this software is solving is that its taking the load off from our customer service team which I is turning out to be economical and time saving.

Easy to use and easy to train employees to use. I like that I can insert pre-written responses and the knowledgebase feature.

The search is horrible. If I need to find a previous email from a customer, I have to know their email address. Searching by name and keywords rarely works. I don't always have the email as I remember talking to a customer about an issue but don't know their name, etc. So I have to go through every single closed ticket to find the issue. It is so bad that I've thought of switching solely for this reason.

Have a way for employees to check email when I'm not in the office.