Reward Gateway Reviews

User Rating

4.7/5 (Based on 2,932 Ratings)

Rating Distribution

Excellent
78.4%
Very Good
16.1%
Average
2.4%
Poor
0.6%
Terrible
2.5%

User Sentiments

Wide Variety of Discounts, Ease of Use, Employee Recognition, Quick Reward Redemption

Poor Customer Service, Issues with Gift Card Usage, Lack of Retailer Stock Availability, Unreliable Cashback System

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Review Summary

Overall, users appreciate the comprehensive features and user-friendly interface of the software. They find it effective for managing incentives, rewards, and recognition programs. The platform's ability to customize rewards and create a sense of community among employees is also praised. However, certain users have reported occasional technical issues and a need for improved customer support responsiveness. Additionally, some users suggest that the software could benefit from more comprehensive reporting and analytics capabilities.

Pros

Streamlines recognition and rewards processes, simplifying employee recognition programs.
Offers various reward options, including gift cards, merchandise, experiences, and donations to charities.
Provides a userfriendly interface and mobile app for easy access and engagement.
Integrates with HR systems and platforms for seamless employee data synchronization.

Cons

May require customization for specific organizational needs, leading to additional implementation costs.
Limited reporting and analytics capabilities for indepth insights into reward program performance.
Potential for additional fees associated with certain reward options or integrations.
Limited customization options for the user interface and branding, affecting the platform's overall look and feel.

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Reviews

Dave

November 10, 2024 Source: Trustpilot.com

Have saved £430 so far

Don't often write these type of reviews but so far we have saved over £340 using Reward Gateways App ( also have another £90 cashback pending ), it's amazing how fast the discounts add up and we now use the app all the time.

Scott

October 16, 2024 Source: Trustpilot.com

A quick and timely response with issues all sorted

A quick response from the team and all my issues / queries were resolved in a very timely and professional manner.
Excellent service

Andy

September 3, 2024 Source: Trustpilot.com

Great Offers & Service

Great range of offers, instant vouchers are so helpful, and service (when needed) is fast and simple.

Steve Cooke

August 13, 2024 Source: Trustpilot.com

Resolved my issue very promptly with…

Resolved my issue very promptly with clear communication

Bigpant$

August 7, 2024 Source: Trustpilot.com

Great customer service

Great customer service. Organised full refund for me on a voucher.

Anna C

August 7, 2024 Source: Trustpilot.com

Best customer service ever!

Best customer service ever!!
Fast, patient and resolved my issue in 2 days without having to drag it out or send it to someone else to fix it. 10/10 I totally recommend it!

Sam

August 5, 2024 Source: Trustpilot.com

Live chat at midnight which wasn't a…

Live chat at midnight which wasn't a robot, query then resolved within 12 hours, helpful and clear communication

Craig Thompson

August 1, 2024 Source: Trustpilot.com

The customer services staff were prompt…

The customer services staff were prompt and helpful, I got my issue sorted quickly without any trouble.

Pippa

July 31, 2024 Source: Trustpilot.com

Quick response and easy instructions to…

Quick response and easy instructions to follow for me.

Polite helpful service

Vikash Lakhani

July 30, 2024 Source: Trustpilot.com

Excellent customer focus

Outstanding and efficient customer service!