REthink CRM Reviews

Our team loves the transparency of data within the application, while also being able to maintain private records of deals, listings, and contact notes. Brokers have much better visibility into their deal pipeline and can report across any number of objects with the application.

The ability to build within REthink and customize it is endless, so you could technically get lost in over customizing it if you wanted to.

1. Better business insight for our brokerage

2. Follow ups are never missed

3. reporting for our executive team

4. brokers have deep insight into prospecting through commission payout

Everything is in one place built for our commercial real estate needs. We appreciate the ease of functionality and the capabilities. This compares to competitors

Less capabilities on the design and development with AI. Not directly linked to our website or 3rd party software. It can be better with more customization and improvements

All in one place with advanced reporting. Benefits include connections with team members and programs. We are more productive than before. We have increased efficiencys

There is a lot of system functionality to be aware of. The ReThink team makes the learning the program very easy and is accurate in relaying the potency of what the system actually does for the end-user.

The things I dislike about the system may not be there as an issue deriving from ReThink, but rather Salesforce. Therefore, the ReThink system has no features I dislike thus far.

Allow your team to work first with the base package. Their team knows what they are doing and can help guide for a proper and full implementation.

Retracting the spread of department connectivity is what ReThink is being used for by our firm. It has great pipeline reporting capabilities.

Their support has been great & they've really worked with us to customize Salesforce for our company

In the past year, we've had 4 different account reps. It's a growing company & I get it, but it makes it difficult to maintain continuity with development.

We're able to manage hundreds of deals with our larger clients, and given them access to their info. There's no other way we could have managed this much volume.

It’s nothing especial, but it takes a normal job. I don’t find a better one for the moment.

It’s quite expensive if you pay a few topics

I think that if you try it, you won’t change again

Now I get 1-2 extra hours everyday because I can work faster

Most of the fields and UI are is very suitable for CRE

Still requires so much third-party work and back and forth with the company to change the interface

Takes time to implement

Keeping more detailed notes on clients as we speak with them.

I think this is a nice CRM database because it includes photos of the buildings and allows you to merge and other things as well

I'm just starting to learn to use it it seems to be a lot easier to use than some of the

Definitely try the trial version against the competitors to see which one you like more

I am just starting to use it but it seems to be a lot easier than some of the competitors and it does commercial and residential for those firms that do you do that

I like the ability to see all conversations and interactions with each client and have them all in one location. I like that we can track our processes and opportunities.

That it is not that user friendly. There is too many fields that are repetitive. The program is not intuitive.

Be sure to use the services they offer in house rather than using a third party. Be clear and concise with your operational techniques and the way you want to use the system.

Communication with our clients was a big issue. We are not the typical real estate company, and therefore, many different members of our team interact with our clients and customers on a daily basis. Communication and knowledge are key factors that have been solved with Rethink

The custom objects included a lot of the information that we needed, so we didn't have to built it all out ourselves. Being able to refresh our listings with the most recent MLS data made it easy to keep our listings up to date and prevented having to enter listing information more than once. The support team was very responsive.

REthink doesn't use the traditional lead and opportunity objects or forecasts, and I feel that is one of the biggest benefits of using the Salesforce platform. Additionally, outside of the the custom objects and the MLS data being refreshed, I did not find the additional features such as the prospect manager all that useful for our company.

We needed a way to track customer information and leads that is specific to residential real estate. Our inside sales agents were able to aggregate all the relevant information and chase some leads. A basic CRM would work, and we hoped that this real estate specific product would be able to better serve our needs. However, we would use this more as a tool to manage transactions rather than for sales and leads.

I like REThink because it works similarly to Salesforce. Report creation is fairly intuitive and overall, it seems fairly simple to use.

I don't like the fact that REThink is using an outdated version of Microsoft Excel. I also believe there are some workflow improvements that could be made to help REThink work faster and more efficiently.

Confirm workflows are suited to your unique needs. Encourage REThink to upgrade Microsoft Excel

We use REThink to track our pipeline so it helps us streamline the prospecting process and gives us analytics. We feel more organized and on top of our pursuits. Also, we're able to fairly quickly provide reports for board meetings.