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Retail Pro Reviews

User Rating

4.2/5 (Based on 100 Ratings)

Rating Distribution

  • Excellent

    46%
  • Very Good

    38%
  • Average

    10%
  • Poor

    3%
  • Terrible

    3%

Do You Use Retail Pro?

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Review Summary

Retail Pro is a cloud-based retail management software praised for its user-friendly interface, customization options, and comprehensive set of features, including inventory management, POS functionality, customer relationship management, reporting, and analytics. However, some users have voiced concerns regarding system stability, occasional glitches, and a learning curve associated with its advanced capabilities. Overall, Retail Pro is a robust solution that meets the diverse needs of retail businesses, but users may need to invest time in training and onboarding to fully utilize its potential.

Pros

  • Robust feature set for inventory management, customer relationship management, and pointofsale.
  • Configurable to meet the specific needs of various retail businesses.
  • Scalable to support businesses of all sizes.

Cons

  • Initial setup and training can be timeconsuming.
  • Some users may find the interface to be dated.
  • Reporting capabilities could be improved.

AI-Generated from the text of User Reviews

Reviews
SS

SUMIT S

November 28, 2019 Source: G2.com
"It is the most handy application."
What do you like best about Retail Pro?

Best about Rpro is that it's so flexible & light. Rpro is open and all the queries are easily available over the net. Rpro is easy and anyone can automate through its academy and lessons. Rpro has ease of use, ease of customization, ease of delivery. Rpro is the most preferred tool because of its simple and handy GUI. The GUI is the most important part of this tool because they simplify my work to much extent.

What do you dislike about Retail Pro?

Sometimes the reports are not generated. Also some of the buttons get disabled because of that the reports cannot be fetched.This is one of the finest tool for Sales but it needs improvement.

Recommendations to others considering Retail Pro:

It is one of the finest tools. Rpro is the best tool if you work in a large organisation as it keeps records of your sales and one can access them very easilty due thier user-friendly GUI. It has profited our organization on a large scale and we are happy to have such tool in our organisation.

What problems is Retail Pro solving and how is that benefiting you?

We are trying to automate every rule-based process. The reconciliation process, PDF invoicing, etc. Benefits received majority are time-saving and can run the bot anytime.

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CD

Claire D

September 26, 2019 Source: G2.com
"Best Point of Sale software for department stores"
What do you like best about Retail Pro?

Retail Pro uses as point of sale software for our department stores. It helps to register sales, returns, exchanges and process payments either card, cash or split. The easy to use interface is extremely helpful for sales staff to register transactions in minimum time. It provides various options to filter and select an item from the inventory. The transfer option used to send items which is not available in one location to other.

What do you dislike about Retail Pro?

The reports of the Retail pro is extremely complicated process which can cost significant amount of money at every customization. The support is not skillful enough to solve issues instantaneously. The new reporting dashboard is way expensive.

Recommendations to others considering Retail Pro:

Retail Pro suits as a Point of Sales software for department stores which can have high rate of transactions. The pricing model is a significant factor when choosing the software and organization has to decide which reports they need in advance to get them customized initially.

What problems is Retail Pro solving and how is that benefiting you?

It helps to register sales and returns at our department stores. User levels can be defined to segregate the duties and limit the access. It provides facility to update purchasing orders, receive shipments, dispatch them to corresponding stores, monitor the inventory and generate KPI reports.

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WM

Wilson M

September 25, 2019 Source: G2.com
"Diverse mode of payment accepted."
What do you like best about Retail Pro?

Because it accepts payment from various means customer find it better to do business with us as they don't have to have money in cash.

What do you dislike about Retail Pro?

It needs some training and tutorial so as to be able to use it effectively.

Recommendations to others considering Retail Pro:

Alternative means of payment available.

What problems is Retail Pro solving and how is that benefiting you?

Payment processing

Inventory management.

Read more
TJ

Tyler J

September 23, 2019 Source: G2.com
"High standard Point of Sale solution"
What do you like best about Retail Pro?

Retails pro V9 provides end to end, point of sale facility with the great visibility on inventory management and shipment receiving. As a point of sale software it's extremely user friendly. Transaction recording speed is admirable. Functions like stock aging, shipment batch recording are extremely useful for organization operates on retail industry.

What do you dislike about Retail Pro?

The reporting module is extremely complected and highly technical. Customization of the reports always has to be consulted with the vendor company and pricing scheme is not suitable for every level of organizations. The software support services should be improved.

Recommendations to others considering Retail Pro:

It''s recommended to use the software for sales purpose. It provides user friendly interfaces for the sales staff while administrators can have complete control over the sales registered, inventory management, shipment receiving and pricing.

What problems is Retail Pro solving and how is that benefiting you?

The software is entirely used for sales purpose. At store level it has been configured as POS and the back end it used to update the shipments, maintain the inventory, update prices for the items and report generation. It help to control user access levels and segregation of duties who uses the software.

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TW

Thomas W

August 19, 2019 Source: G2.com
"Most comprehensive POS solution"
What do you like best about Retail Pro?

Retail Pro 9 reporting and analysis system is something worth to be mentioned. it provides more customized reports to be generated. additionally, They have upgraded the inventory management as well. Retail pro allows the batch indication to the item too. User friendly interface allows most of the staff to adopt to the system with minimal time.

What do you dislike about Retail Pro?

Even though the RetailPro9 provides fascinating reporting and analysis system, report customization is quite complicated. Not like the previous versions, it far more in to technical. There are some predefined customized to use yet if the business requires more complicated report it is hard to make one. Implementation period is little bit lengthy and it needs great amount of vendor support to go live.

Recommendations to others considering Retail Pro:

Retail Pro is highly useful at Retail industry as a POS solution. It brings more visibility on how the business works and helps a lot with decision making. New reporting platform allows to get extremely customized report but it will be at some cost.

What problems is Retail Pro solving and how is that benefiting you?

Retail pro is the total POS solution for us. It's capable of managing inventory, placing an order, reporting, managing POs, Receiving etc. It allows to assign batch no to the item so we can monitor and generate stock aging reports too. It's highly recommend software solution to use in retail industry.

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AU

Anonymous User

August 23, 2018 Source: G2.com
"User Friendly"
What do you like best about Retail Pro?

My favorite part is the easy layout and customizable access thst can be given to program users

What do you dislike about Retail Pro?

Crashes frequently (usually around big holidays where it is beong used more)

Recommendations to others considering Retail Pro:

If you take 15 minutes out of your time, you can manage this product for the rest of your life

What problems is Retail Pro solving and how is that benefiting you?

easier checkout for customers and employees. faster checkout time

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nh

nancy h

March 14, 2018 Source: G2.com
"always on top"
What do you like best about Retail Pro?

retail pro gives you great reports and the Rtech employees are always helpful

What do you dislike about Retail Pro?

That it costs a lot to upgrade..........

What problems is Retail Pro solving and how is that benefiting you?

I love the reporting on retail pro.

Read more
MW

Megan W

March 13, 2018 Source: G2.com
"Easy to use software for retail workers "
What do you like best about Retail Pro?

It was super easy to catch on the first time I used it, and even after not using it for a few years it was easy to figure it out again

What do you dislike about Retail Pro?

The system tends to move a little slower when bringing up a lot of merchandise at once

What problems is Retail Pro solving and how is that benefiting you?

I'm able to find items in my store simply by searching not only the SKU but by description as well

Read more
AU

Anonymous User

March 22, 2017 Source: G2.com
"Amazing POS system "
What do you like best about Retail Pro?

This system has all the features that I need in a POS to run all of my in person retail store and my website

What do you dislike about Retail Pro?

Can't not think of a thing I dislike about this system

What problems is Retail Pro solving and how is that benefiting you?

This product allowed my to put my business back together after the Flood on July 30th 2016 in Ellicott City MD. That night 2/3rds of my inventory was destroyed, I was able to use the this system to pull all of my loses together and use to rebuild my store front back up.

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MH

Mr H

January 5, 2021 Source: G2.com
"Best tools for customized emails template and easy to use."
What do you like best about Retail Pro?

We can send mails to our customers by the automated mood of this tool. We can make a different contact list on a single Mailchimp.

What do you dislike about Retail Pro?

We only have one mail that we can use to send templated emails to customers, and also have limited templates.

What problems is Retail Pro solving and how is that benefiting you?

We can send emails to thousands of persons by just clicking. We get a template to send a email that is very useful for me cause it's very time taking and breaking my timelines.

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