Respond.io Reviews

The best customer support and follow-up service on all platforms

Nothing all its very good to work with respond.io

Solve all communication problems between the company and the client

Multichannel customer service platform. Keep all the contact points highly organized and provide excellent customer service.

You can have, for example, 50 email boxes connected and answer emails from one location while at the same time having all your Facebook pages connected too.

I wish they would include more workspaces.

One place where you can see all the messages and emails and can answer customers fast and efficiently. No, any customer message goes unnoticed.

The speed to reply to customer inquiries has improved tremendously while at the same time workload for support staff is more light.

Very easy to access with quick results. CRM has never been so easy. :)

So far, I can't think of any because it has consistently been delivering.

We are using WhatsApp with respond.io, making it so much easier for me to chat with my clients via WhatsApp and get quick results. The clients also find it very effective in getting their problems solved effectively.

Respond.io has many rich features but for our business, the one that stands out the most is the workflows feature. With this we are able to create very powerful workflows that seamlessly manage all our inboud messages and agent's workload, setting a system were we can easily guage the perfomance of our marketing campaigns and our agent's efficiency. Another feature will be how messaging integrates smooethly with Meta Ads, providing ways to better manage and optimise our campaigns

I think the level of permissions on users could be improved to porvide more flexibilty.

How to manage lead responses to our campaigns and guage our agent's work efficiency. With the way Respond.io solves these two problems, we are able to get better conversions for our ads and pay our agents according to the work they put in.

All the functions have been incredible, I have been a member of other platforms that some don't work at all and others sometimes crash, but Respond never. Implementation is simple. And the integrations are a little complicated but since I know the subject I don't have any problems, the support is great

The only thing I may not like is that it does not have WhatsApp QR

Unify all channels

I am truly impressed with Respond.io for their exceptional professionalism and outstanding customer service. The team's dedication is truly commendable. The availability of 24/7 support on WhatsApp speaks volumes about their commitment to customer satisfaction. Furthermore, their technical support representatives are readily available to assist with any queries, showcasing their commitment to ensuring a seamless experience for their users. Their service is excellent.

I dont think there is anything to dislike about Respond.io

I recently worked on integrating Respond.io API documentation with a different website, despite not being a developer and having limited knowledge of coding. The technical support team at Respond.io went above and beyond to assist me. They patiently guided me through understanding the API documentation, taught me everything I needed to know, and helped me configure it with the other website. I reached out for help continuously over three days, and they remained patient and attentive throughout. I am truly grateful for their unwavering support and expertise. This experience has undoubtedly elevated my opinion of Respond.io's exceptional customer service and technical assistance.

One platform to respond to your clients from different platforms. Also their support team are always available and so their best to solve your issue.

A bit expensive, but they offer great discounts to their loyal customers.

As a multichannel platform, respond.io allows us to communicate to our customers no matter what plafrom they are messaging us from.

Ease of linking channels and working directly on them, responsive and quick support team.

I can't pinpoint something specific as I am a new subscriber.

Consolidating all channels on one platform is excellent for us. Managing conversations and ensuring prompt responses to customers without delay is crucial to us.

This is such a wonderful platform to grow my business.

It's easy to understand and the support from the team is fantastic!!

Thankyou to Respond.io!!

Nothing.

There's nothing negative to say about Resond.io

I can do better marketing and therefore better the profit of my business

A simplicidade de criar um chatbot sem código, ficando acessível para qualquer pessoa. Além da possibilidade de adicionar tags e filtrar os clientes e fazer campanhas.

O que ainda acho um pouco ruim é iniciar uma conversa com o cliente.

Estamos reeestruturando o nosso atendimento de suporte e vendas, principalmente pelo WhatsApp e a forma rapida e simples que estamos fazendo isso encanta. Sem a necessidade de uma linha dee codigo.