RepairDesk Reviews

Those who want to improve their repair setup and Business, they can Go for it. Best and brilliant software. Fully Featured and all Packed System. I loved their service, especially the cloud based system is awesome.

Everything is Good, But they should work on their way of working style. For example any Repair shuff you have to click 3 4 times so its not user friendly and it makes the whole difference.

RepairDesk Solved my All Customer Managemeng and Retail Management Issues For example, I need to write everything in paper but now Just I input numbers and everything works perfectly.

The people behind it are super willing to help integrate your needs into the software and they actually listen to you!

I like everything they offer. It did take a little longer than I would have liked for them to fully backup my customer list to export/import them to new database but once it was there, everything went super smoothly.

Integrations, inventory management

Helps well with the following:

Emails

SMS

Inventory management and tracking

Reporting

Lists and customer management

It is excellent software, albeit not something for starters!

The primary issue I faced when I tried Repairdesk was that things required extensive training. For someone not very familiar with POS systems, it was not very intuitive.

Please make sure that you ask for training before you start using this.

The issues that this helped me solve were easy reporting, inventory management, and order tracking. The significant benefit has been that the functionalities are very sturdily.

I have been using this system for almost 3 years and it is undoubtedly one of the best that has adapted to my work place. It has a very user-friendly interface, and this system allows me to promptly and professionally attend all my clients who have problems. with your devices or with a particular program.

This system also allows me to be able to automate certain processes that will speed up and improve customer service a little, this I certainly like a lot because it is a great help that only Repairdesk provides.

Sometimes certain things happen that I do not like about this system, for example: it does not allow me to synchronize or import the Excel sheet into the system automatically, which leaves me only being able to do it manually. I reported this to the technical support team and promptly resolved the novelty. But I hope this does not happen again in the future.

In short, I highly recommend this system as it is very versatile and easy to use, allowing me to establish a direct communication in real time with my clients in order to be able to serve them in the best way and the way they deserve and in turn can be satisfied with the service granted.

Thanks to this software I have been able to track my clients after being able to repair their respective systems, besides this program has given us the possibility of having a respected status since we can perform the repairs in front of our clients, and they can learn a little else in case the same novelty arises they may be able to perform their respective repairs.

It is also of great benefit to provide my clients with a unique rest and tranquility that have a technician capable of solving any anomaly that may occur with their programs.

I really like this system because it has a very professional technical support team capable of attending at any time of the day, in fact, they are very versatile and prepared when dealing with an eventuality.

Once you acquire the system, you start with the complete training process according to the time you have available. I like it a lot because this program has many functions that will be very useful, but to understand everything, it is necessary to go through the learning process.

With this system my business could scale to another level, allowing you to be able to make the necessary modifications that you deem convenient, always with the supervision of the technical support team.

RepairDesk has an interface in which allows the user to understand each of the processes, this system has a reasonable price, and I can also point out that this system is very fast able to cover all the needs of the company. I love this system because it allows me to handle all the invoices and payments, allowing me to have these functions at hand through its platform.

Sometimes errors arise in the system, but technical support personnel are able to handle this anomaly quickly.

Without a doubt, I highly recommend this system since it is capable of adapting to any type of business in the field of repair repairs. Do not stop trying it, I'm sure you'll be amazed to use it.

Being able to use Repair Desk for more than 3 years has been a real adventure. Since it allows us to perform each repair in front of the clients, so this helps my business in transmitting peace of mind to my clients that the technician takes care of his clients.

Excellent customer service - characterized by professionalism and a willingness to assist. Provides ample customization options

Initial setup was found to be quite challenging.

User-friendly inventory management, efficient invoice generation that surpasses competitors, and simple ticket creation process for users

Provides Good cross-platform integration when you need to do customization

Excellent customer support

The product setup can take up some time when you're a beginner.

Technical glitches or bugs here while using the application but when reported, it's usually fixed within a week.

Easy ticket creation process for the users

Quick Invoice generation better than other vendors

Inventory management is intuitive

Allows users to check in repair items and select services

Sometimes it is hard to connect to printers and scanners.

it includes inventory management functions to track repair parts, accessories, trade ins and new devices.

Repair service cues..

Ticket system, easily edit tickets and parts used for tickets, automated messages, cayan ontergration.

Cant refund a partial payment. Cannot add items to a partial paid ticket. General bugginess.

Using repair desk to look up past tickets with ease.