REP AI Reviews

I love how Rep AI takes the coldness out of tech and makes it feel like you're chatting with a real person. It's not just about algorithms and data, it's about genuinely useful conversations that guide customers through shopping like someone else would. From day one, it's been super easy to get it to match our brand's tone. It's like having an extra team member who’s always ready to help out our customers 24/7. The set up was easy and training it has been easy. It automatically saves conversations making it easy to constantly montior customer concerns and interests. I was impressed by how people actually added products to cart and signed up for our newsletter within the chat. So far this month our conversion rate stands at 17% we are hoping that will increase over time. The team at Rep are constantly updating with features and improving, they're super helpful and willing to help in whatever ways necessary.

Honestly, it’s tough to find a downside. If I had to pick something, I’d say sometimes the answers can be a little funky but it's very uncommon.

Customer service by far. Rep AI acts as another customer service team member that's there to help 24/7. Because training the chat is so easy we can train it to be the best customer service member! Rep AI is also improving the shopping experience of customers by making it easy to add items to cart and recomending similar products.

Attention to customer service- I've always received prompt response from everyone on their team. I was concerned about using an Israel-based company because I am in Seattle, WA USA and have had bad experience with such a time difference. They are always accommodating to my schedule, they make it easy for me because they handle everything on their end and provide great recommendations. I use them in my marketing agency for my clients and have seen 7-10%+ increase in sales from their chat service that was found money after first implementation. I also enjoy that they are a great reflection on my business. I highly recommend them. If you're not using a chat on your ecommerce site, do yourself a favor and get a chat installed -better yet, use Hello Rep. I've never implemented such a "hands-off" tool that has created such a positive, fast improvement to ROI.

This is hard, because I don't really have a dislike- all the reps are incredibly professional, knowledgable and responsive. I guess the only down side is that they are based in another country (I'm in USA), but I soon realized that was a non-issue as they go out of their way to make themselves available.

They helped with our abandon cart recovery as well as a great addition to any specific campaigns - for example, I have launched a book with a client and used Hello Rep chat to help promote it and drive sales. I've also used it to create a dedicated chat for a landing page for a TV promotion that drives traffic to the landing page- my client was able to eliminate a call center completely and use the Hello Rep chat along with Gorgias integration on Shopify site to handle escalated customer service issues to client's live agents internally.

Rep AI strategically approaches customers when they need it most and helps them find exactly what they are looking for. They have helped us increase our conversion rate, spiking sales and we still enjoy a 20X ROI! Rep takes the manual work off our shoulders when it comes to support tickets - their AI powered bot can show our customers around the site, suggest products, collect leads, answer questions, provide special offers, track orders. We have the ability to train the AI on information so it answers just the way we want it to. Check out Rep for more results with less effort.

The team at Rep AI has been fantastic about working with me on fixing issues from AI hallucinations as they appear. We have a product catalog of over 1600 SKUs so it's quite a lot to work on, but the team has been super helpful.

Helping customers answer questions, find their perfect cup of tea and many other things.

Super recommended! Absolutely a great help for our small business. It's not just an AI tool. It's THE AI tool. It helps us with sales, collect money that is on the floor. Helping reducing customer service tickets. The automations are great. Rep's staff is superb, mega helpful. Thankful!

Not something I can think of, They rapidly grow and evolve. They listen to their customers and build stuff people need.

Super recommended! Absolutely a great help for our small business. It's not just an AI tool. It's THE AI tool. It helps us with sales, collect money that is on the floor. Helping reducing customer service tickets. The automations are great. Rep's staff is superb, mega helpful. Thankful!

Rep has consistently allowed us to improve our e-commerce conversion rate. The new chat GPT integration is robust and provides for expert-level questions and answers.

While the back end has improved, a decent learning curve exists to get full value. However, they're actively developing and improving it.

Rep allows us to prioritize and offload customer service interactions. We can now answer intermediate-level product questions instantly and focus on spending "human time" on customers who need it.

We made the decision to go with Rep AI after countless hours of research and introductory conference calls with various solution providers. We were impressed with the application demos, ease of integration, and technical flexibility of Rep AI’s platform. However, the deciding factor for our selection of them as our provider was their people-centric approach to doing business.

It was reassuring to have Rep AI’s Founder and CTO, Shaili Mizahi personally involved in each of our early planning and development meetings. Working with our Merchant Success Manager, Dafi Zeitlin has been an amazing experience! She is highly technically competent and shows genuine care for pleasing us as customers and the success of our business. She remained patient and informative as my team worked with her for almost a month designing custom flows to meet the specific customer support and sales needs of our customers.

Our abandoned carr revocert flow has resulted in a 30-day order conversion rate of 31.44% with close to $100,000 in revenue. That's just one of our 15 flows.

The service side of Rep AI is equally impressive as it has resulted in a 98.6% “Helpful” designation by our customers. Their reporting platform gives us the tools we need to measure opportunity areas and success. They have been very responsive in addressing any additional reporting needs we have.

There's literally nothing we don't like. However, we've asked for specific flows and reporting requirements to fit our needs. Dafi, our Merchant Success Manager has been a highly responsive advocate who gets things done!

Here are a few problems Rep AI solves for us:

-recapturing the interest of disengaged customers

-guiding customers to specific product solutions that address their needs

-productively engage with abandoned cart recovery customers and converting sales

-answering customer service related questions in one step

I highly recommend Rep.AI. Their AI-powered concierge aka chatbot has helped us to increase our AOV, conversion rate and overall sales. They have some awesome features, like the ability to notify our customers when out-of-stock items come back online. I really like the ability to customize the chatbots responses so that it matches our brands tone of voice. Their recent ChatGPT integration was able to parse all of our sites blog posts, reviews and FAQs to teach the concierge how to answer questions from our customers. This has been a game changer as I often get tired of answering the same question over and over... LOL. The Rep.ai team is super helpful, responsive and even has a dedicated Slack channel where we can get near real time help. The AI is able to answer questions and suggest our bestsellers, our combo packs, segment options through requested categories. Overall, we are very happy with the experience it provides our customers.

The Rep.ai dashboard can be a bit overwhelming and take a while to get used to because there's a lot of features. There's lots of flows and options, but once you become familiar it's pretty easy. You also need to review the AI's answers to customer queries as sometimes it will answer incorrectly. It's super easy to flag incorrect answers and get them fixed on the backend from the Rep.ai customer support team.

The AI concierge is helping us with Customer Support so we can focus on more important tasks.

Their team is great and ready to help whenever you need it. It's nice to have 24/7 customer service chat on our site!

Building flows is difficult and manual, it could definitely be more user friendly!

It's alleviating our CX team's need to respond immediately to customer service chats.

The REP app has been a great help on our Support channel and has contributed to increasing our revenue. The Support team has been super helpful since the onboarding process and throughout our experience using the chat.

Loving the new implementations and features of the app!

The Rep App It's been a great platform in general

Increasing revenue, helping the Support team, and improving customer experience.

Rep AI is a fantastic software that works! It has eliminated many of our customer service manual responses and helped increase shoppers' cart sizes.

I don't dislike anything. They work on new ideas and additions constantly and recently added ChatGPT, which significantly helps.

It helps resolve most customer service issues without the need to get a human rep involved.