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Remote Reviews

User Rating

4.7/5 (Based on 1,084 Ratings)

Rating Distribution

  • Excellent

    75.8%
  • Very Good

    19.8%
  • Average

    2.9%
  • Poor

    0.4%
  • Terrible

    1.1%

Do You Use Remote?

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Review Summary

User reviews of Remote highlight its effectiveness in facilitating global employment. Users praise the platform's ease of use, quick response times from customer support, and streamlined onboarding process. However, some users note occasional difficulties with specific features, such as inconsistent payment dates, limited customization options, and a lack of readily available information on some topics. Overall, Remote is perceived as a valuable solution for businesses looking to manage international employees, although improvements in customer service and documentation could enhance user experience.

Pros

  • Remote enables you to work for companies outside your continent, offering global employment opportunities.
  • Remote simplifies the process of hiring and managing international employees, saving time and resources.
  • Remote provides excellent customer support, offering quick and helpful assistance to resolve any issues.

Cons

  • The lack of facetoface interaction with colleagues, even within the same country, can be a downside.
  • Remote may have limited customization options for specific needs, requiring a learning curve for new users.
  • The mobile app may have limited features compared to the web platform, requiring access to the website for specific tasks.

AI-Generated from the text of User Reviews

Reviews
AU

Anonymous User

February 19, 2024 Source: G2.com
"Great service and always very helpfull!"
What do you like best about Remote?

The online chat is very useful. If I have a non complex question its answered nearly alway immediately! The App and access to payslips etc it handy

What do you dislike about Remote?

No issues with remote as the service has been spot on for over a year now!

What problems is Remote solving and how is that benefiting you?

Remote provides support when I have question and always on hand to assist everytime I reach out and in a timely manner. From an emplyee perspective, its all I could want

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AU

Anonymous User

February 14, 2024 Source: G2.com
"All perfect!"
What do you like best about Remote?

Fast at replying and helping!

Flexible with changes and requests.

What do you dislike about Remote?

hmm maybe not being very flexible with changing things in the contract. for example adding mean allowance on the contract.

What problems is Remote solving and how is that benefiting you?

allows to hire in counties were we don't have an entity

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AU

Anonymous User

February 14, 2024 Source: G2.com
"Remote Web UI and Customer Service Experience"
What do you like best about Remote?

Remote is a platform that addresses any raised tickets or queries promptly. Furthermore, the initial contract offer and signing are seamless. The web UI is easy to navigate and user-friendly. The customer service representatives are friendly and helpful.

What do you dislike about Remote?

Once in a while, payroll can be slow to respond to queries, but generally, queries are dealt with promptly and in a professional manner. The new additions to the web UI have allowed for a seamless customer experience.

What problems is Remote solving and how is that benefiting you?

Remote is solving the issue of foreign companies coming directly into a country. Remote is the middleman between international companies and us (the employees). It makes for a convenient way to carry out work-from-home or remote duties. Furthermore, Remote has assimilated new features into their web UI which promotes a seamless customer experience.

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AU

Anonymous User

February 12, 2024 Source: G2.com
"As a current user, very useful"
What do you like best about Remote?

It was easy to be hired through Remote, so as a user, I am OK using it while leveraging the country-specific needs of the place I am working from. I recommend it!

What do you dislike about Remote?

A much more simpler process in terms of requesting holidays

What problems is Remote solving and how is that benefiting you?

As I am a user of Remote, I find it useful. I also needed, at some point, some specific individual support, and I received it, with lots of useful information from the Support team

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AU

Anonymous User

February 12, 2024 Source: G2.com
"Contemporary and easy"
What do you like best about Remote?

I've been working with Remote now for over 1 year and I'm delighted about how clear and easy everything works out. Here are some aspects I like the most:

- Very clear, modern user interface

- Easy downloadable and organizable documents

- Instant customer support (competent and always very friendly)

- Very trustworthy and reliable

- Good communication with my employer

What do you dislike about Remote?

It seems as if the paid time off isn't adjusted automatically to the contract (but maybe I just haven't understood how this overview works, yet).

Apart from that there's nothing I'd consider worth improving--everything works out really well.

What problems is Remote solving and how is that benefiting you?

Remote allows me to work for a country that is not located in my home state without all the fuzz about cross-country contracts, etc. Because there's an office of Remote in my home country, I also have the feeling that I'm being looked after well and professionally all round.

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PC

Patrycja C

February 6, 2024 Source: G2.com
"Great experience!"
What do you like best about Remote?

I've been working with Remote for almost two years now and there is still not a bad word I can say about them. The experience is great, they are very helpful and communicative. Staff is competent and they provide detailed answers to any concern. I love using the website and mobile app, the UI is very easy and minimalistic while at the same time it provides access to everything I need. I use it on a daily basis.

What do you dislike about Remote?

Nothing comes to my mind, keep it that way Remote!

What problems is Remote solving and how is that benefiting you?

Recently I had a couple of questions regarding the benefit system in Poland, every question of my was answered in detail.

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AU

Anonymous User

February 6, 2024 Source: G2.com
"Excellent and superfast support"
What do you like best about Remote?

Remote.com allows someone from India where it's difficult to receive international payments to work in companies outside the country and get paid in foreign currency and directly get converted to local currency and get credited in my bank account.

What do you dislike about Remote?

Nothing to dislike. Other than a recent support ticket where I received very short answers.

What problems is Remote solving and how is that benefiting you?

Enabling to receive international payments fairly easily specially in country like India where it's really difficult to accept international payments

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SS

Sarah S

February 2, 2024 Source: G2.com
"Easy to work with"
What do you like best about Remote?

It's very straight forward to work with the team. Fairly easy to obtain answers to questions, and they are easily able to handle payroll and taxation for employees almost anywhere worldwide.

What do you dislike about Remote?

I have found a couple conflicting answers to questions here and there, but eventually I get the answers I need. Just be patient with the customer support team!

What problems is Remote solving and how is that benefiting you?

Absolutely helped be able to hire a worker outside of the country of the business' operations.

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TG

Thorben G

February 1, 2024 Source: G2.com
"remote.com enabled us to hire world-wide with ease - but there's always some work to do"
What do you like best about Remote?

Remote.com makes it easy to hire talent no matter where on the planet. The amount of local knowledge you need becomes very low while offering your employees a good experience that includes whatever they would expect at their location - such as health insurance, sick days and others.

What do you dislike about Remote?

Their support in general is fantastic. However, they can become a bit flakey when it gets down to very specific legal / payroll questions in individual locales. When questions get hyper-specific, it will take a good couple of days to get an answer. Also the performance of their local payroll staff seems a little inconsistent at times.

What problems is Remote solving and how is that benefiting you?

We are a fully-remote company and want to allow exceptional talent to work from wherever they want. It is important to us, as an employer, to make sure we treat employees fairly. This includes giving them safety around hiring and employment standards and avoiding sketchy makeshift contractual solutions that live in legal grey areas. Remote.com allows us to keep overhead costs down while being able to staff locally and giving them a good standard that works locally, giving them access to healthcare systems, pension systems and other benefits. For us, our hiring pool suddenly became the entire planet.

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AU

Anonymous User

January 26, 2024 Source: G2.com
"Quick, easy and efficient"
What do you like best about Remote?

Remote has allowed me to onboard in a very smooth fashion. The process was clear, communication was top-notch, the interface is very intuitive and user-friendly, and last but not least, the customer support team is superb.

Expense refunds and time-off requests are super easy to submit and follow-up on. The app makes it even more convenient as your receipts are directly scanned and you pretty much don't have to type in anything.

What do you dislike about Remote?

I haven't encountered any downsides with Remote as of today.

What problems is Remote solving and how is that benefiting you?

I am working for a foreign company. Thanks to remote, I can still work from France and benefit from the French legal framework, which is more advantageous in my opinion. All of the HR matters are settled directly within the platform and with the customer support team, and both are specialized in my current situation.

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