Relatient Reviews

Relatient is a very pro-active, client centered oragnization. They are responsive to our needs and requests and will try theor best to accommodate, even if we can be unreasonable in our requests at times.

Hard to integrate but that's more a reflection of our piecemeal IT infrastructure than shortcomings on the Relatient side.

Trying to reduce no-show rates by increasing the number of patient contacts. We are also looking at partnering with Relatient to do rapid cycle analysis on reducing no shos.

.Easy to change outgoing message and update clinic requirements

You have to open a support ticket to make changes to how messages are sent

This is a great tool to help remind your people to show up

Patients not showing for their appointments

We have been very pleased with Relatient. The customer service is outstanding. It has allowed my staff to focus more on the patients needs and less on the worry of patients knowing about their appointment. The survey call post appointment has boosted moral because staff see and hear the difference they are making in peoples lives.

The dashboard could be a little more user friendly.

Get it! We were hesitate to use an "automated" reminder system but the feedback from staff and patients have been positive. It saves the staff time and allow them to do what they need vs staying on the phone. Also, I am able to send out "memos" to the staff via demand content so everyone gets the memo even if they are at home because it's on the phone by text.

My staff can focus more on the patients and less on weather a patient knows about their appointment.

.ability to modify messages quickly as needed, also ability to review responses to optimize our scheduling

would like to be able to save favorite reports to run

best reminder system we have ever used

1) less no shows

Ease of reaching patients in a variety of different ways. Reports of actual patient responses made (and not made). I also love having a record of that contact

occasional lag in reports (very minimal)

Give Relatient a try- you will not be dissapointed!

The ease of contacting our patients for a variety of different reasons; from appointment notifications to cancellation for weather and even if we have a provider sick and need to reschedule visits for the day. A customer service department that is easy to contact and work with if problems arise.

The ease of patient reminders. Patients can do surveys from their smartphones.

I have not had any issues in the past four years.

I would highly recommend it.

Relatient has definently helped with our no-show rate, and the patient surverys have given valuable feedback. I have worked with Relatient for 4 years.

Their services just work. And, on the rare occasion that they do not, they are prompt to get the situation resolved for you.

Sometimes the Relatient services can be hindered by the software that they are connected to. For instance our current EMR software is not very reliable so most, if not all, of our service issues were due to our EMR.

We have reminder calls, texts and emails going out without any effort from our staff. We have the ability to send out communications to patients to inform them of closings and such without having to contact them manually. We also gave patients the ability to pay their bills with MDpay via text or a link from our website. They have really helped.

I really like the quick turn around time with Customer Support.

At this current time, there is nothing that I dislike.

If you are in need of reaching your patients without the hassle of phone calls. Relatient is a great tool.

We are solving our missed and no show appointments. We have noticed a decrease in our missed and no show appointment with Relatient reminders.

Very good support. Very few issues since going live.

Creating customized notifications in Relatient.

Patient reminders. Less cancelations.

Relatient has helped alleviate the need for staff to take time to contact patients for appointment reminders. It has helped reduce our number of no shows by reminding patients of upcoming appointments, even on day of with a text reminder.

My only wish is that the text and email would come using our office number/email as the contact so patients would pay attention more often to it. They tend to ignore the phone call and text message from a random number.

(I'm not sure which allscripts it is - it is our system used by our outside billing service)

We have really lowered our no show rate - probably at least covers the cost of the service.