Refiner Reviews

The app is easy to install (npm or JS code snippet) and the survey widgets look beautiful and are fully customizable. Comes with templates/out-of-the-box surveys like NPS, CEST or CSAT, but you can create your own questions as well.

No real downside if you're a small or mid-sized company, the features are more than enough.

If you don't have a WP website and you're not a developer, the easiest way to add the code to your website is through GTM.

Gather customer feedback and visualize the data with a simple dashboard.

It's really nice that you can define a segment of users which surveys are targeted based on your own properties.

I haven't found any things that I dislike yet.

We are using Refiner to measure the NPS score across our customers, and using webhooks to automate the reviewing process.

it has a cool flow from the user side, so surveys are more friendly. The Way you see the data after the responses it's also super easy to use vs other tools

Short limit of live surveys, so if you have a product with multiple features, you'd need to buy a package

Have good user feedback to improve our product and understand our customers better

Create and publish surveys in your app in a few minutes.

Dashboards could have better UX. Customization remains limited.

Refiner lets you create a survey and publish it in the app while allowing you to select segments of clients for better targeting.

It is easy to use and has a lot of integrations with other apps & email embedding posibilities.

It could have better customer support when facing trouble.

It has a simple interface to create multiple types of survesy which can be used to get specific insights on our consumers or just get an NPS.