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Referral SaaSquatch Reviews

User Rating

4.6/5 (Based on 40 Ratings)

Rating Distribution

  • Excellent

    60%
  • Very Good

    40%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%

Do You Use Referral SaaSquatch?

Write a Review
Reviews
RS

Reesa S

December 14, 2023 Source: G2.com
"Intuitive and easy to manage"
What do you like best about SaaSquatch?

I love using Saasquatch to manage our customer referral payouts/program. The reward options are diverse and easy to update/change on the fly. You get great insight into the customer's referral status when viewing their profile as well as the customer they referred. This has been a game changer for our Customer Support team to easily resolve customer inquiries. This platform is frequently used and will soon be fully integrated with our new CRM.

What do you dislike about SaaSquatch?

There are a lot of features that we do not currently utilize that I am hoping we will start reviewing soon! There isn't isn't much negative feedback that I can give at this time.

What problems is SaaSquatch solving and how is that benefiting you?

We are currently using Saasquatch to manage our referral program for our word-of-mouth referrals.

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EJ

Elizabeth J

November 21, 2023 Source: G2.com
"Gets the job done"
What do you like best about SaaSquatch?

Ease of Use. Ease of Implementation. ease of intergration

What do you dislike about SaaSquatch?

There are no complaints at this time Sasquatch has worked perfectly

What problems is SaaSquatch solving and how is that benefiting you?

It's great for storing information and providing real time actions

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AU

Anonymous User

November 20, 2023 Source: G2.com
"Very responsive team!"
What do you like best about SaaSquatch?

Responsive team, best-in-class for referral program options

What do you dislike about SaaSquatch?

Cost could be cheaper, but it still makes sense to use vs. making in-house

What problems is SaaSquatch solving and how is that benefiting you?

Made it so we don't have to build an in-house solution

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NP

Nicole P

May 23, 2023 Source: G2.com
"Great referral program that works"
What do you like best about SaaSquatch?

SaaSquatch is very user-friendly and easy to set up. The implementation was smooth, and we have not had any issues with the program at all.

What do you dislike about SaaSquatch?

I can't think of anything that I can say I particularly dislike about SaaSquatch. I even like the name.

What problems is SaaSquatch solving and how is that benefiting you?

We needed a clean and easy way for our customers to refer each other and this has successful achieved that.

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CO

Chelsea O

May 22, 2023 Source: G2.com
"Automates our referral program"
What do you like best about SaaSquatch?

This was a no brainer for our team to implement. We have many robust and successful referral programs for our array of customers and we needed something that could handle processing and managing the rewards and communications.

What do you dislike about SaaSquatch?

We do have to work with our CSM and support to when would like to kick off something new. They are super helpful and always provide timely support but this program does require initial training.

What problems is SaaSquatch solving and how is that benefiting you?

We had to process everything on our own before implementing Saasquatch. We had good old fashion spreadsheets and had monthly reminders to make sure we kept our referral program running smoothly.

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AU

Anonymous User

May 18, 2023 Source: G2.com
"Good, growing product"
What do you like best about SaaSquatch?

Ease of referral automation, workflow building.

Program is growing really well and will be a great program as they grow the product stack.

I have not used any other competitors.

What do you dislike about SaaSquatch?

We lost our CSM and haven't had a dedicated check up. Product and workflow adoption needs to be shown to customers that way we can use the program a bit more effectively

What problems is SaaSquatch solving and how is that benefiting you?

Referral payouts from existing clients.

Easy to pay clients that refer clients to us, allows for easy manual payouts and tracking.

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RS

Reesa S

November 14, 2022 Source: G2.com
"Love Saasquatch for our referral program"
What do you like best about SaaSquatch?

Saasquatch makes it easy to locate and research our customers. Tracking customer referrals has become so much easier and the amount of information we can serve back to our customers is invaluable. I also love the ability to manually issue a reward to our customers when the occasion arises.

What do you dislike about SaaSquatch?

While searching for customers in the participant tab it takes quite a long time to load after initiating the search. I would love to see the search function sped up a couple of seconds to make the process of researching our customers more efficient.

What problems is SaaSquatch solving and how is that benefiting you?

Saasquatch is currently running our refer-a-friend program and managing the payouts for referring new customers. It has replaced a home grown tracking system and given us and our customers much more information.

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JR

Jessiah R

September 14, 2016 Source: G2.com
"Referral SaaSquatch is a great tool and the team behind it will go above and beyond to help!"
What do you like best?

Their API is straightforward and simple to understand. I built a custom integration with Referral SaaSquatch and it was a fantastic experience because their devs were able to jump in and show exactly what was needed to get it up and running in our rushed timeline.

What do you dislike?

I wish they gave me a sweatshirt because that logo is 👌🏼

What problems are you solving with the product? What benefits have you realized?

The project required a referral program that then refunded their purchase amount by a set amount per refer up to the full purchase amount, after trying 3 other services this was a breath of fresh air.

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LT

Leena T

September 14, 2016 Source: G2.com
"Easier referral system to implement"
What do you like best?

Their service is exceptional, and I love how simple it was to get the referral program up and running.

What do you dislike?

Nothing. Feature feedback: It would be great if we could integrate Referral Saasquatch with our NPS app Satismeter so that people could act on their feedback right away.

What problems are you solving with the product? What benefits have you realized?

WOM is an important channel in our industry and Referral Saasquatch helps us tap into that market with their awesome product. Love it!

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VT

Vsevolod T

November 21, 2023 Source: G2.com
"Amazing long-term results"
What do you like best about SaaSquatch?

The platform allowed us to build the first and the only needed referral program. The level of customization and branding capabilities was the right fit for an enterprise that serves small businesses.

The best part is the ease of use for referrers.

What do you dislike about SaaSquatch?

Can't think of a gap that can't be covered by support or internal workaround.

What problems is SaaSquatch solving and how is that benefiting you?

Reducing the cost of a lead

Read more

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