ReadyDesk Reviews

ReadyDesk has adjustable and flexible features that makes us address the complaints from clients virtually.

The installation of ReadyDesk is done while in any location or part of the world.

The interface is excellent and intuitive, with the best responses when there are challenges.

ReadyDesk has quality and determined support features that makes us give it the best operational stars. Nothing in terms of support that ReadyDesk compromises.

ReadyDesk offers a plethora of choices that make communication between our team and consumers effortless. Everything is recorded. This program is ideal because we have several departments. Our consumers adore the knowledge base and live chat option, which enables us to address their most pressing questions. Since it made life easier, we put this into practice on our server.

might have been more economical and purchased additional infrastructure.

Real-time communication with clients to address any technological problems or other issues they may be having is more beneficial to us.

With the multitude of options with ReadyDesk, our team and customers can easily communicate with us. Its all logged. We have multiple departments so this software is perfect. Our customers love the live chat feature and the knowledge base, allowing us to deal with the most important queries. We implemented this on our own server as it made life easier.

There isnt anything to dislike about ReadyDesk, it does what most companies will need. Its priced competitively and should be considered by all those needing this type of software

Before ReadyDesk we were using different competitors products to do everything we can do now with Readyesk. This has sped up dealing with customer queries and being able to provide customer service which is joined up instead of being in 2 different databases.

When it comes to handling customer care needs, we trust ReadyDesk.

It is affordable, easy to use and implementation is easy too.

The customer support is amazing and it has all the features we need.

So far no bad experiences and ReadyDesk has been amazing.

Most of my clients are happy use this product because I can connect to them in real-time any device

Could be more cost-effective, and could have bought more infrastructure.

Connecting to clients realtime to resolve their tech or any issue they are facing and its more helpful for us

Its like free to set it up and easy to go as no need to install separate software for this and accessible by any device as I can see and I liked it more.

Like different prices for the multiple users or agents to use. Could be universal plan kind of stuff.

Like the software helps to solve multiple stacks where in other software lags, and we use this for multiple team with out any hassle and happy to use it.

User-Friendly Interface: ReadyDesk offers an intuitive interface, making it easy for both support agents and customers to navigate.

Ticket Management: The software provides robust ticket management features, allowing teams to track and resolve customer issues efficiently.

Customizable Workflows: Users can customize workflows to fit their specific needs, which enhances productivity and ensures that no tickets are overlooked.

Multichannel Support: ReadyDesk supports various communication channels, including email, chat, and social media, enabling businesses to reach customers where they are.

The customization of the product is great. If you have a small to mid-sized organization and need help with ticket and request organization, then this product is great. It scales well and is feature packed conspired to more expensive products. It is very easy to setup and configuration. The product is completely web based which allows you to gain access to the system from anywhere. You also have the ability to access the system on your mobile device.

Support can be tough to come by. They have great knowledge base articles but if you start having bigger issues you might have to wait for support. We have been with this product for several revisions and support has gotten better as the product has matured. Updates to the system with new features and bug fixes could happen more often. Product is getting better at this as it has been around longer.

Best choice you will ever make in choosing a Help-Desk solution software

We were using a very dated and expensive help-desk software in a healthcare organization and needed to find something that we could tailor to our needs. This product exceeded all our expectations and we were even able to roll several other installs out to other departments in the facility to help run the maintenance and dispatch departments as well as the Help-desk.

Easy to use and navigate through, easy to create new ticket

Slow tool, lack of useful reporting functions, difficult to search

ReadyDesk is not the best help desk tool out there, but it gets you basic help.

useful for fielding customer service requests/tickets for web support