Raiseaticket Reviews

Ease of use. This system easily integrates to my google workflow using emails and gets the work done. Soft feel allows the less tech savy technicians to use this as well.

Can add features like auto-assignment (although we have a dept assignment feature, which is very similar). But because we love this product so much we can bypass that minor inconvenience .

Easy task assignment and quick dashboard makes work faster.

The best thing about Raiseaticket is without a doubt its prices, which are per agent and are very accessible. Portal administration is very simple, as if you were managing an email. I also like being able to collect data through its reports section that is automatically updated upon receipt of a ticket.

Honestly it only bothers me that I have almost no template options for email, so I had to create them manually and add them to the portal.

If you are very concerned about your customers' issues, this platform is the right choice. It has strong analysis and reporting tools to help you clarify the flow of incidents you receive in your organization. I rate it as easy to use and affordable. I recommend it.

Beyond providing a technical assistance service for our users, the benefit of using Raiseaticket that has impacted the most in our organization, is its reporting tool, which has helped us to have a complete report of the tickets received in a month and to be able to improve response times or type of response.

Raiseaticket is a solution developed on the centralization of customer services in a single portal, that is what I like the most. In this software I can create our own help portal for customers to enter and find compelling answers or to contact one of our customer support agents. I also like the amount of graphics that this program offers, in order to verify our productivity and help us strengthen our response times.

There are still several functionalities that we do not learn to use and there is not much documentation about it. I wish there was some more complete user manual or some training.

Raiseaticket is a great technical support platform. I recommend it with total guarantee that its features have full reliability. It will help you meet your requests on time and also allow you to carry out an analysis of your tickets to improve your quality of service.

Raiseaticket helps us generate tickets and handle incidents that may occur the network department. Our network must be kept operational 24 hours a day, so all requests for preventive, corrective maintenance or failures are communicated through this portal.