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Quickbooks Reviews

User Rating

3.9/5 (Based on 24 Ratings)

Rating Distribution

  • Excellent

    50%
  • Very Good

    16.7%
  • Average

    16.7%
  • Poor

    8.3%
  • Terrible

    8.3%

User Sentiments

Ease of Use, Comprehensive Reporting, Extensive Integrations, Invoice Management

Customer Support, Subscription Model, Software Performance, Limited Features for Large Businesses

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Review Summary

QuickBooks Desktop Pro is praised for its user-friendliness, ease of navigation, and robust features. Users appreciate its ability to handle accounting, payroll, and invoicing, with many finding it simple to use even without prior accounting experience. However, some users report slow performance, particularly with large files and multiple users, and some dislike the shift to a subscription-only model. Additionally, customer support is often cited as a weak point, with users finding it difficult to get timely and effective assistance.

Pros

  • Excellent customer service with knowledgeable and friendly staff.
  • Quick response times and solutions provided by support agents.
  • Helpful staff members go above and beyond to resolve issues.

Cons

  • Software can be complex and has recurring issues with bank integration.
  • Occasional problems with syncing transactions and data accuracy.
  • Limited functionality for certain UK tax requirements and lack of autosave.

AI-Generated from the text of User Reviews

Reviews
PV

Pavo Verum

November 15, 2024 Source: Trustpilot.com
EXCELLENT TELEPHONE SUPPORT
Nigel S gave me excellent (and speedy) advice in sorting out a blunder that I had made with Payroll - advice essentially, Delete the Payroll Run and do it again (Quickbooks sorts out what it needs to say to HMRC)
Read more
TL

THE NET EFFECT WORLDWIDE LTD

November 15, 2024 Source: Trustpilot.com
Kumar was very helpful and professional…
Kumar was very helpful and professional and put me right in short order. Thank you Kumar for your assistance.
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BG

Ben Groves

November 15, 2024 Source: Trustpilot.com
Rosalie spoke clearly and confidently…
Rosalie spoke clearly and confidently about the various topics I had questions about. The screen share and highlighting functions were very useful when she was directing me to which areas of the screen I needed to pay attention.
Read more
NK

Nadine Kelly

November 15, 2024 Source: Trustpilot.com
Best Service Ever


I recently had the pleasure of working with Pedro A. from QuickBooks support, and I couldn't be more impressed! Pedro was incredibly respectful, patient, and thorough in helping me navigate the system. He took the time to understand my questions and walked me through each step with clarity and professionalism.

Thanks to his guidance, I feel much more confident using QuickBooks for my business needs. The support I received was truly exceptional, and it's one of the reasons I would wholeheartedly recommend QuickBooks to anyone. If you're looking for a reliable accounting platform backed by amazing customer service, this is the one!

Thank you, Pedro, and the QuickBooks team for such a great experience!
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I

Ido

November 15, 2024 Source: Trustpilot.com
Great mentor and the screen share was…
Great mentor and the screen share was very good.
Read more
CG

Candy Grocott

November 14, 2024 Source: Trustpilot.com
Very helpful and knowledgeable customer…
Very helpful and knowledgeable customer advisor, who sorted our problem speedily.
Read more
NM

NADIIA MALENKA

November 14, 2024 Source: Trustpilot.com
My friend recommended this
My friend recommended this program to me. But when I installed it, it turned out that it has too many settings and I got confused. But when I created my account,So I was offered to talk to a representative of the company to set everything up and to be able to ask questions that concern me. I was contacted And this experience was good. I will further understand this program. I am very pleased that there is an opportunity to contact both by phone and write to the support chat for any questions.
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SB

Sam Brooks

November 14, 2024 Source: Trustpilot.com
Excellent support service to talk…
Excellent support service to talk through a specific payroll issue
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KP

Katherine Pestle

November 14, 2024 Source: Trustpilot.com
Very quick response
Very quick response, very helpful and solves my queries every time.
Would recommend Quickbooks to anyone.
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SM

Samira Momeni

November 14, 2024 Source: Trustpilot.com
the person who advice me was very…
the person who advice me was very helpful
Read more

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