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QuickBooks Live Reviews

User Sentiments

Knowledgeable Bookkeepers, Time Savings & Efficiency, Accurate Bookkeeping, Easy to Use Platform

Inconsistent Bookkeeper Expertise, Technical Issues & Bugs, Poor Communication & Support, High Pricing

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Review Summary

QuickBooks Live Bookkeeping receives mixed reviews, with users praising its automation features, particularly automatic bank information updates and expense categorization. However, several users express frustration with the website's clunky interface, specifically its messaging functions. While customer support is generally well-regarded, some reviewers highlight delayed responses and difficulty reaching knowledgeable representatives. Users consistently appreciate the time saved by outsourcing their bookkeeping, but some express concern about the price point, especially when compared to other bookkeeping services. Overall, QuickBooks Live Bookkeeping offers a valuable solution for those seeking help with bookkeeping, but its usability and customer support experience require improvement.

Pros

  • QuickBooks Live offers realtime insights and secure data storage for efficient financial management.
  • Access to certified bookkeepers for questions and transaction review provides expert guidance on best practices.
  • Automated data backups ensure you never lose crucial invoices or transactions, providing peace of mind.

Cons

  • Limited customization options make it difficult to tailor the system to specific business needs.
  • The user interface can be challenging to navigate for some, requiring additional time and effort to learn.
  • The cost can be high compared to other bookkeeping programs, making it an expensive investment for small businesses.

AI-Generated from the text of User Reviews

Reviews
CH

Chris H

April 24, 2023 Source: G2.com
"A peace of mind"
What do you like best about QuickBooks Live Bookkeeping?

I like the interaction with my book keeper. He is very helpful and nonjudgmental with my books. He helps me to understand what I am doing and how to better help my company.

What do you dislike about QuickBooks Live Bookkeeping?

I sometimes get a message that I have an unread message but I can not find it anywhere. I have tried to ask him about it but he couldn't see what I was getting.

Recommendations to others considering QuickBooks Live Bookkeeping:

It is well worth the money.

What problems is QuickBooks Live Bookkeeping solving and how is that benefiting you?

It helps with balancing my books each month and putting the transactions in the correct categories. It has helped me get a peace of mind and less stress. I have been able to focus on other aspects of the business instead of the bookkeeping.

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KM

Ken M

April 11, 2023 Source: G2.com
"QuickBooks Live Bookkeeping Excellent Service"
What do you like best about QuickBooks Live Bookkeeping?

Customer service is excellent.

Response time expectations are set and all deliverables have been met.

What do you dislike about QuickBooks Live Bookkeeping?

The initial startup was a little confusing before signing up with Live Bookkeeping.

Once the initial onboarding consulting started, the process and communications moved forward.

Recommendations to others considering QuickBooks Live Bookkeeping:

The support team will coach you through the process.

I am currently using the booking live service since it free's up a significant amount of time that gives me more time in my worklife and my personal life.

What problems is QuickBooks Live Bookkeeping solving and how is that benefiting you?

I did not have the time to migrate my company's data into Quickbooks Online and update all my accounts, invoices etc.

The Quickbooks team saved provided me the support and coaching to transition my business to Quickbooks Online.

I have reduced my administration work by 50 to 60% and have increased my time spend on moving my business forward.

I also get quicker and more accurate key metrics required to run my business more efficiently and accurately.

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AU

Anonymous User

February 22, 2023 Source: G2.com
"The Extra Hands I Needed"
What do you like best about QuickBooks Live Bookkeeping?

My QuickBooks live bookkeeper is patient and willing to review the numbers with me regularly to make sure that all of the postings are correct. Using the QB live also was a much better value that using my CPA to do my bookkeeping.

What do you dislike about QuickBooks Live Bookkeeping?

To be honest with you, I can't think of anything that I dislike. I would like a little more time to upload my statements monthly due to the cut-off and availability of a couple of them.

Recommendations to others considering QuickBooks Live Bookkeeping:

I would stay give it a try, you can cancel at any time, the support is great and you know that books will be correct.

What problems is QuickBooks Live Bookkeeping solving and how is that benefiting you?

I was a QB users over 20 years ago and I thought I would be able to easier use the new version. After confusion myself 3 weekends in a row. I decided to give QB Live a try. It was something I didn't think I need but as a new business owner that is still working a 'day job' this was the extra set of hands that I needed. She was great and still is! She gave me time back that was well worth the cost. I was able to focus on my sales and building my client base.

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PP

Pawan P

January 23, 2023 Source: G2.com
""Streamline Your Business Finances with QuickBooks Live Bookkeeping""
What do you like best about QuickBooks Live Bookkeeping?

QuickBooks Live Bookkeeping is an online accounting solution designed to help small business owners save time and money. It gives entrepreneurs access to QuickBooks software from any device, with real-time insights, automatic backup and secure data storage. With QuickBooks Live Bookkeeping, you can easily manage your finances and ensure accuracy and compliance in your financials. The platform provides access to a QuickBooks-certified bookkeeper who can answer questions and review transactions. You can also set goals, customise reports and get advice on the best practices for running a successful business. With automated data backups, you will never lose an invoice or transaction. Additionally, QuickBooks Live Bookkeeping is designed to help small business owners stay compliant with taxes and other government regulations. Overall, QuickBooks Live Bookkeeping is an effective, affordable and comprehensive accounting solution to save time and money while running your business.

What do you dislike about QuickBooks Live Bookkeeping?

I dislike QuickBooks Live Bookkeeping because it does not provide enough flexibility for users. Live Bookkeeping is limited in its ability to customise the system to a user's specific needs. It also lacks user-friendly features, and it can be difficult to navigate. Additionally, the cost of Live Bookkeeping is quite high compared to other bookkeeping programs, making it an expensive investment.

Furthermore, Live Bookkeeping requires a large amount of time to set up and maintain. It also requires a good understanding of accounting principles and processes in order to use the system effectively. Moreover, it is not compatible with other financial software programs, and it is not available in all countries.

Recommendations to others considering QuickBooks Live Bookkeeping:

QuickBooks Live Bookkeeping is an excellent choice for small business owners or freelancers who need help with their finances. It's an affordable and reliable solution that offers both virtual bookkeeping and real-time advice from certified bookkeepers. The platform is incredibly user-friendly, with an intuitive interface and step-by-step guidance for setting up your books. Plus, with monthly subscription plans, it's easy to scale up or down according to your needs.

QuickBooks Live Bookkeeping also features powerful tools for bookkeeping tasks such as invoicing, payroll, tax filing, and more. And, if you ever need help understanding the features of the platform, you can easily contact QuickBooks’ friendly customer service team.

Overall, QuickBooks Live Bookkeeping is an ideal solution for business owners who need to quickly and accurately manage their finances. It offers a comprehensive range of features and support to keep your books organised and up-to-date. Plus, with its affordability and reliability, it's a great choice for anyone looking for professional bookkeeping services.

What problems is QuickBooks Live Bookkeeping solving and how is that benefiting you?

QuickBooks Live Bookkeeping is solving the problem of complicated bookkeeping and accounting tasks, helping to make these processes easier and more accurate. This service is especially beneficial for small businesses that lack the resources to hire a full-time bookkeeper or accountant. QuickBooks Live Bookkeeping provides the highest level of accuracy and ensures that finances are accurately tracked and managed. This service also allows businesses to have access to a certified bookkeeper who can provide personalised service and guidance, making it easier for businesses to focus on their operations.

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AU

Anonymous User

October 31, 2022 Source: G2.com
"Very Helpful"
What do you like best about QuickBooks Live Bookkeeping?

The easy and customer-friendly website and customer representatives.

What do you dislike about QuickBooks Live Bookkeeping?

I still have to do some of the work but that is unavoidable.

What problems is QuickBooks Live Bookkeeping solving and how is that benefiting you?

Before QuickBooks, I was using other companies such as 1800 Accounting and other private bookkeepers, which all required me to do a lot of the work and were very expensive. QuickBooks fixed my books in less than a week and has kept up with them since. I'm thrilled I switched; my books are in order, and the price can't be beaten.

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CT

Christina T

October 23, 2022 Source: G2.com
"Small Business owner perspective"
What do you like best about QuickBooks Live Bookkeeping?

Live person is available at all times. That is everything for me.

What do you dislike about QuickBooks Live Bookkeeping?

When I have to provide information on transactions for the bookkeeper. It way to time consuming. Doesn't seem helpful for me.

Recommendations to others considering QuickBooks Live Bookkeeping:

If you don't have bookkeeping skills I highly recommend.

What problems is QuickBooks Live Bookkeeping solving and how is that benefiting you?

I don't know bookkeeping so QuickBooks is what I need to keep my business running.

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AP

Angela P

October 21, 2022 Source: G2.com
"Takes a lot of stress off my plate!"
What do you like best about QuickBooks Live Bookkeeping?

What I like best about having a Live Bookkeeper is knowing that my books are done properly so that my CPA doesn't have to do much when he goes in to look at things and file our taxes.

What do you dislike about QuickBooks Live Bookkeeping?

The most challenging aspect at first was having my bookkeeper switch a couple of times, so I would have to explain a number of things over again. (Just basic things like how invoices were paid and deposited)

Recommendations to others considering QuickBooks Live Bookkeeping:

If there are ever any doubts or questions, schedule an appointment. A lot of questions can get answered when looking through your books with the Live Bookkeeper sharing the screen with you.

What problems is QuickBooks Live Bookkeeping solving and how is that benefiting you?

The end of the year is always chaotic and trying to make sure my books are squared away just adds to the stress. Having a Live Bookkeeper puts me at ease, knowing I will be good to go come tax season.

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AU

Anonymous User

October 21, 2022 Source: G2.com
"It saves me so much time"
What do you like best about QuickBooks Live Bookkeeping?

Good communication between myself & the book keeper

What do you dislike about QuickBooks Live Bookkeeping?

Everything is working well so far with Quickbooks live.

Recommendations to others considering QuickBooks Live Bookkeeping:

Give it a try!

What problems is QuickBooks Live Bookkeeping solving and how is that benefiting you?

Owning your own business takes a lot of work. I love having my book keeping off my plate. It's saving me so much time.

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LP

Linda P

October 21, 2022 Source: G2.com
"Really took stress out of running my business."
What do you like best about QuickBooks Live Bookkeeping?

Do not have to spend hours reconciling my books.

What do you dislike about QuickBooks Live Bookkeeping?

Nothing it is vey easy to use. Respond to questions are immediate

Recommendations to others considering QuickBooks Live Bookkeeping:

Easy to use

What problems is QuickBooks Live Bookkeeping solving and how is that benefiting you?

Taxes and payroll

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CD

Chuck D

October 21, 2022 Source: G2.com
"Great People"
What do you like best about QuickBooks Live Bookkeeping?

I like my monthly calls with my bookkeeper to discuss how our business is performing. She works with me to add new services and capabilities as we have added staff.

What do you dislike about QuickBooks Live Bookkeeping?

When I was onboarded, my first bookkeeper was pretty new to accounting and did not understand my business. They switched me to the one I have now, which is great! My worry would increase if she were to leave.

Recommendations to others considering QuickBooks Live Bookkeeping:

Talk to someone who is in sales at Quickbooks. I found them consultative and not pushy. See if this service will add as much value in excess of its cost as it has for me.

What problems is QuickBooks Live Bookkeeping solving and how is that benefiting you?

We were having trouble finding the time to assign the proper cost and revenue journal entries. Our bookeeper advises us and helps us stay on track. This has given us more time to generate revenue. My tax accountant has great comfort that we comply with all of the regulations and have been able to keep his fees the same.

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