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QuestionPro Reviews

User Rating

4.6/5 (Based on 1,146 Ratings)

Rating Distribution

  • Excellent

    68.2%
  • Very Good

    24.8%
  • Average

    3.2%
  • Poor

    1.6%
  • Terrible

    2.2%

User Sentiments

Ease of Use, Customer Support, Variety of Question Types, Robust Reporting & Analytics

Limited Customization Options, Occasional Technical Issues, Limited Features in Free Version, Confusing Navigation for Advanced Features

Do You Use QuestionPro?

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Review Summary

QuestionPro garners praise for its user-friendly interface and comprehensive features that empower users to create sophisticated surveys and gather valuable insights. Users commend its intuitive drag-and-drop functionality, wide range of question types, and customization options. The platform's reporting capabilities are highly regarded for their detailed analytics and actionable insights. Additionally, QuestionPro's customer support is lauded for its responsiveness and helpfulness. However, some users have reported occasional technical glitches and limitations in certain advanced features.

Pros

  • Offers a wide range of features to create and manage surveys, polls, and forms.
  • Easytouse interface and draganddrop functionality simplify survey creation.
  • Mobile app allows users to collect data from anywhere.
  • Advanced reporting and analytics provide insights into collected data.

Cons

  • Free version is limited in features and functionality.
  • Premium plans may not be affordable for small businesses.
  • Steep learning curve for complex surveys and advanced features.

AI-Generated from the text of User Reviews

Reviews
AK

Amy K

June 18, 2024 Source: G2.com
"Great for Non-Profits"
What do you like best about QuestionPro?

We use QuestionPro to gain valuable feedback on our volunteers' experience. We appreciate that there is no charge for nonprofit organizations and that the product easy to use.

What do you dislike about QuestionPro?

We have not used all of the functionality - just one survey and analytics. This meets the needs of our non-profit

What problems is QuestionPro solving and how is that benefiting you?

QuestionPro allows us to survey volunteers.

Read more
SM

Sarah Ann M

June 17, 2024 Source: G2.com
"Intuitive and user friendly tool for collecting and reporting survey data"
What do you like best about QuestionPro?

Easy to use to structure clear and effective surveys. Enables us to gather important feedback from our service user population throughout the year. Simple to get results and reporting out in key formats (incl. ppt, excel, pdf) . Love the "word cloud" output too.

What do you dislike about QuestionPro?

Nothing to dislike and no functionality that I feel is missing for the needs of a business of our size and complexity.

What problems is QuestionPro solving and how is that benefiting you?

Helps us to obtain feedback on the services and events that we provide as a charity in a timely and inexpensive way. Enables swift reporting without needing much admin time to handle data and design reports.

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JS

Javier S

May 27, 2024 Source: G2.com
"make it so easy"
What do you like best about QuestionPro?

allows to organize your information so easy

What do you dislike about QuestionPro?

worked very well for me, I didnt find anything to improve

What problems is QuestionPro solving and how is that benefiting you?

it allows you to organize your questions and give you ideas to set the possible answers

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AC

Anna C

February 11, 2024 Source: G2.com
"Useful and easy-to-use interface for creating polls/surveys & market research"
What do you like best about QuestionPro?

QuestionPro is quick to learn and easily used to create surveys and polls. It enables logic and branching to be built into questions to collect richer data. Data can be collated and downloaded quickly, then shared in a well-formatted PDF report.

What do you dislike about QuestionPro?

The Data Export functions enable results to be downloaded as a PDF report (which works well and looks great) or an Excel or Word report (which do not appear to capture all of the downloadable data and also don’t look as polished as the PDF reports).

What problems is QuestionPro solving and how is that benefiting you?

As a membership-based professional association, we are grateful that QuestionPro offers a free subscription for non-profit organisations like ours. This subscription allows us to capture valuable insights from our members regularly.

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JC

Joachim C

February 8, 2024 Source: G2.com
"Perrfect for a small NGO"
What do you like best about QuestionPro?

It is easy to set up and use, well explained. The reports come in different format which is perfect for different uses.

What do you dislike about QuestionPro?

Not figured out yet. Curious about multi-language use, but do not worry.

What problems is QuestionPro solving and how is that benefiting you?

We do projects in a rural area and need to figure out about citizens action level and other issues to people's daily life. Question Pro helps us to implement this. in a easy handled way.

Read more
AU

Anonymous User

February 5, 2024 Source: G2.com
"I'm very pleased with QuestionPro's services!"
What do you like best about QuestionPro?

It's easy to use and has many useful options in the questionnaire making process.

What do you dislike about QuestionPro?

It's not available in Hungarian language, but that's the only thing that is missing from it. Everything else is great.

What problems is QuestionPro solving and how is that benefiting you?

It makes the registering of the people much less complicated.

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SE

Steve E

February 2, 2024 Source: G2.com
"Great Survey Software"
What do you like best about QuestionPro?

Extremely easy to use. Love the interface. Great reporting features. Love all of the options.

What do you dislike about QuestionPro?

There are really no downsides. Have never had issues.

What problems is QuestionPro solving and how is that benefiting you?

We use QuestionPro for all of our surveys, both internal and external. It makes it very easy to get information.

Read more
EM

Eeva M

January 29, 2024 Source: G2.com
"The best survey platform"
What do you like best about QuestionPro?

It is very easy to use, though it has many many features.

What do you dislike about QuestionPro?

There are no cons. It is simply to best.

Recommendations to others considering QuestionPro:

I recommend to use this platform.

What problems is QuestionPro solving and how is that benefiting you?

People have easy to use this tool. With help of Question Pro we got data to develop our ngo.

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DB

Dr. Casey L B

January 22, 2024 Source: G2.com
"Question Pro Superlatives"
What do you like best about QuestionPro?

QuestionPro is easy to use, both in the creation of surveys and in analysis. None better. Their chat box quickly helps you get the answers you need to publish your suveys!!

What do you dislike about QuestionPro?

Searching for "how-to" examples is a little cumbersome.

Recommendations to others considering QuestionPro:

The best survey tool for non-profits!

What problems is QuestionPro solving and how is that benefiting you?

Being able to analyze customer data and show them the results of their actions with recommended courses of action. Customers will then be able to more effeciently and effectively help their customers succeed.

Read more
AU

Anonymous User

January 18, 2024 Source: G2.com
"Quality begins from data and knowledge.."
What do you like best about QuestionPro?

QuestionPro has many possibilities to collect and visualize data, and unexpectedly has also been a helpful tool for online training. It functions very well for implementing an online poll.

What do you dislike about QuestionPro?

While there are many options available, it certainly needs more time to find out all possibilities, testing and a lot of practice, but since now, I have not seen anything to dislike :)

Recommendations to others considering QuestionPro:

Easy to use, perfect possibilities to visualize results. A great and generous partner for NGO-s.

What problems is QuestionPro solving and how is that benefiting you?

We collect feedback from our clients (NGO-s with different profiles). It is crucial to know how well our services meet their needs and what kind of support and services they need in the future. We are designing a satisfaction survey for NGO members.

Read more

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