QuestionPro CX Reviews

QuestionPro was a life saver when trying to send a survey. You get analytics, and fun features to use to make the survey more fun instead of the normal surveys you usually send out.

So far I have not had any issues, I am using the free version and it works fine for my use, however, if you'd like more features you do need to pay for it.

making surveys more fun and easy to manage as you are able to see analytics and data more clear.

This has been a product that has been used for many years. It is easy to navigate when trying to create a new survey as well as coping and pasting current surveys that only need title changes.

The warning that space is at full occupany only shows up when you can no longer add anything new. This causes me to have to re-do whatever I just made since its no longer able to save. There needs to be a warning that space is running low so it can be adjusted ahead of time.

Having the early warnings of space low would be helpful so can adjust what is still in the account.

The UI and UX of this product have made it so simple for us not only to create the surveys that are of vital importance to our nonprofit organization, It makes it easier for our clients to answer questions across multiple devices depending on what suits their needs. The analytic data is very easy to clean and view through different statistical lenses should an unorthodox need for explanation occur. This product has served its purpose and then some.

Just that we can't use it as a data platform for more things!

We need to understand how our nonprofit impacts the community by asking very pointed questions about our services as they pertain to new and long-term sobriety. Our funding is attached to how well we perform in these surveys so the ability to collect this information is vital to us. Question Pro has made this process for us quick and painless.

Question Pro is very easy to set up and start using.

This is a very easy to use survey software. I've used it a few times for internal use and have not found any limitations or hangups.

We use Question Pro for internal employee surveys. The portal is easy to use. Survey results are available for download in standard formats.

I can perform international questionnaires to obtain data all over the world in real time to do comprehensive analytics and with the security that the surveys are encoded. The fact that multiple users can do the survey simultaneously increases our efficiency. I also like the survey distribution option.

I appreciate that QuestionPro can provide graphics and charts, but it would be nice if it could provide presentations templates as well. Even though updates are useful, sometimes it gave you some extra work on your already set up survey

To be able to obtain data not only from my country, but globally so I can do a more relevant statistics studies and in a short time with easy distribution through emails.

.EASY TO USE, EASY TO SET UP DIFFERENT SURVEYS

NOTHING, IT'S REALLY EASY TO USE AND SHARE WITH COWORKERS

E

QP customer service team is top notch. If you have any questions or concerns about a survey they are very responsive and helpful.

If you are paying by project, the temporary license to access their portal needs to be longer as survey results often need to be revised frequently based on client input

Complicated research questions can be answered quickly. Also, QP has a great respondent database so they are truly a one stop shop.

There are many choices out there for VOC software platforms, some free and limited in capability and some very expensive and complex to manage. QuestionPro comes in several varieties and what's nice is that you can start small and add capability as you grow unline the more expensive platforms where you pay a lot for what you don't really need at the moment.

It's highly dependent on what your needs are and, for the most part, QuestionPro fits the bill for any standard survey tool you might need. While it may not have all of the features that an enterprise-level platform might have, it has a considerable amount of capability for its price-point.

Would highly recommend to anyone looking at VOC software platforms to give consideration to QuestionPro as a formidable tool in a sea of so many other VOC tools that either don't fit the need or that are expensive and difficult to use.

I use Question Pro with my clients as I am a CX consultant that offers VOC services external to the organization so the client provides me with their goals, objectives, and list of customers along with contact and other demographic data, and I design and execute surveys on their behalf. I also take the results, analyze them, and create reports that tell the story of how their customers are experiencing them and what issue may be preventing them from gaining more business from them or whether they are at risk of attrition.