Qualtrics Customer Experience Reviews

Best way to design surveys, there are multiple things we can do with the tool like dashboard, ticketing, workflows etc.

Navigation in between pages moving questions up and down

Providing data insights

It is very nice aesthetically and the processes to get more information from those who were surveyed are simple, We can also find and correct low scores that are accidentally left.

I think contact management could be better, and some more flexibility to manage and report on different segments would be useful.

They are extremely responsive and very patient with some of the questions I have, . We have received what our company needed at this time with this tool.

I love that it provides great dashboards that allow you to track results in real time.

There is nothing that really bothers me about this tool, it has some flaws like every tool.

Provide customers with the opportunity to provide real, direct feedback. It generates very detailed and precise reports that help managers choose the correct strategies for the greatest benefit of the company.

I like that Qualtrics Customer dashboards provide real-time customer information to every responsible person in the organization.

I don't dislike anything about this platform, in all my time of use, I have never seen any type of problem.

It helps us maintain a strengthened and improved reputation as a customer-oriented and service-oriented company.

I like this software for its basic data visualization and project management capabilities, it allows users to track project progress and also manage multiple projects effectively.

The truth is that I like everything about this software, it adapts perfectly to our work needs.

It helps us guide frontline teams to know what aspects of projects they should focus on so they can better serve clients.

Qualtrics Customer Experience is a great tool that boosts our relationship with our customers.

I like how Qualtrics Customer Experience personalizes our relationships with our clients.

Qualtrics Customer Experience is a friendly tool.

The reliability of Qualtrics Customer Experience makes it a sensational software.

Qualtrics Customer Experience works so well.

I do not see any flaws when using Qualtrics Customer Experience.

We are able to personalize our relationships with our customers.

It has been a resourceful software.

I enjoy the incredible features of Qualtrics Customer Experience.

It is cost effective.Small and medium organizations and business can afford the product.

Friendly user interface

The product is easy to use and navigate through.

The support team is alwas ready to help ulike other platforms where they keep you waiting for long.

I have nothing to dislike about the product.It has served me well

Through the product we are able to manage customers feedback and give nessesary reply.These has helped in improving customer experience.

The platform helps in understanding hidden customers behaviour to a certain product and we use the insights to improve our services.

It works out of the box. We needed a product that helps us to analyze the user onboarding flow and receive feedback on our new features and improvements, so we can able to optimize the user experience even better. And we found Qualtrics for customer engagement and started working with it. We used a few other software previously, but Qualtrics has advanced features which are needed at that time. And the main thing is that we can integrate Qualtrics with many other platforms, which is great. To date, we are using the software on all our products to improve our CX and our products, and so far we are happy with the product.

Sometimes, some actions are loading very slowly. For example, if we create a new project, it takes more than 15 seconds to be loaded, please fix this. Otherwise, the product is good so far.

We need to receive and analyze the feedback from our users, so we can continuously improve the user experience, onboarding, and our products. Also, it helps us to integrate with other platforms like Facebook. We use it to receive onboarding feedback, product feedback, overall satisfaction, and new feature feedback.

Qualtrics customer experience is great online survey platform to measure customer experience. Easy to create interactive surveys using the drag and drop functionality and can be easily be customized in many ways . Large variety of questions types and branching logic. The tool aslo gives feedback to surveys and aslo it's easy to setup NPS dashboards for each department in our organization that enables us to track results very easily.

Honestly I have no complain so far. Since deployment the tool has been functioning extremely well .

Qualtrics customer experience has been an easyto use tool and build simple and complex surveys. Offer large variety of questions types and branching logic. Great dashboards that enables us to track results on realtime. Customer support team has been really helpful and the pricing of this product is very fair.

Qualtrics can create comprehensive, customisable analytics that works well for both survey creation and data analysis. I use it for study, work, and personal/life stuff. Many features allow you to ask clean, simple questions that would otherwise seem cluttered and take up too much space in a survey on another platform.

There is no any point in disliking about this software.

It allows me to customise and customise Qualtrics and create surveys that fit my needs, including those for work and academic use as a client. Although I haven’t used the customer experience features unless I’ve done Qualtrics reports and surveys.