Qualaroo Reviews

Templates, analytics, multi-language support, and response tagging

Nothing right now. I’ve only used the tool for a short time.

With other tools it was very challenging to collect feedback from a specific user demographic, but with Qualaroo we were able to conduct a screening survey coupled with advanced targeting to zero in on our targeted audience.

Love that it does the work for us and shows our NPS from the feedback right on the dashboard.

Nothing as of now. Will update my review if I come across any problems.

We know how important NPS metric is so that why we wanted to track our score. We used Qualroo’s NPS template for the same and customized it as per our branding. Before we used to conduct this survey by sending links so the response rate was disheartening. This time, we were surprised of how many responses we got the survey was on our website and mobile app and just took a click for customers to take the survey.

Has a huge library of survey questions and editable templates with which you can create surveys real quick.

Price is a bit expensive. They can introduce more plans.

It was easy to create a survey with open-ended question to collect contextual feedback on different touchpoints in our customer journey. The advanced analytics saves us the time of manually analyzing the responses.

We host both website and app, so Qualaroo is a great addition to our toolkit to get a complete view of users’ experience. We can use surveys on both fronts and collect feedback under one screen. We also run in-app rating prompts to improve our app store ratings.

We want to see automated conversational SMS surveys to design an entire drip SMS survey campaign.

Mapping customer journeys across different channels and consolidating the data was a big challenge. Qualaroo helped us create customer journey maps that provide a complete view of how users behaved at different touchpoints. It also revealed which service points were most effective in providing optimal resolutions to customers’ queries.

Built-in survey templates to create any survey type. You can target specific visitors using the in-built targeting. And automatic language translation is fantastic as we don’t need to create separate surveys for each language. The analytics dashboard is also very intuitive and easy to work with.

Nothing to dislike in particular. Qualaroo delivers what it promises.

Qualaroo provides insights to optimize our onboarding process. We found that new users struggled to find the desired settings, so we improved the product UI to include in-line tips and suggestions throughout the product. We have also started building our Knowledge base based on the suggestions left by our customers.

While working with the tool, we liked how simple and complex it is at the same time. We were able to create simple, straightforward surveys and add complexity such as branching logic to them to increase our ability to go deep into the feedback when needed.

Not to mention the amazing question templates, AI-powered IBM Watson Sentiment Analysis, Advanced targeting based on users’ actions, time, etc.

I believe the dashboard could use some updates.

The tool is effective in what it does. You can remove the Qualaroo branding from the Nudge survey and add your logo and brand colors to match it with your brand image. Another sweet feature of the tool is its ability to handle multiple surveys at once without complicating anything.

While asking our customers about how they got to find out about us, whether they got what they were looking for, and more, we found a hidden gem in the feedback, we would never have guessed otherwise.

We explored multiple user personas that we thought were not on our target radar, but guess what? We were wrong. Now, with some effective marketing strategies, we are bringing those potential customers aboard.

We can never thank the tool enough for the excellent question templates. It immediately eliminates the pressure of coming up with the right questions when you do not have experience in creating questionnaires. The Nudge feature, advanced targeting, and branching logic were some of the features we use frequently.

It would be great to have some industry-specific question templates.

The tool offers simple and complex features, so it seems like a whole package for all your customer feedback needs.

We wanted to figure out which marketing channels were most effective in driving in customers for the business to re-allocate the marketing funds in the right direction. With a few simple survey questions, we were able to identify which channels were doing the work for us and strategize accordingly.