Pure Chat Reviews

User Rating

4.5/5 (Based on 349 Ratings)

Rating Distribution

Excellent
57%
Very Good
36.7%
Average
4.6%
Poor
0.6%
Terrible
1.1%

User Sentiments

Ease of Use, Real-time Customer Interaction, Customizable Chat Widgets, Mobile App Availability

Occasional Software Glitches, Limited File Sharing Functionality, Inconsistent Mobile Notifications, Limited Reporting Features

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Review Summary

Pure Chat's user-friendliness and ease of setup are widely praised, with many reviewers highlighting its intuitive interface and straightforward onboarding process. Its live chat functionality is considered reliable and efficient, enabling businesses to engage with customers promptly and effectively. Additionally, Pure Chat's reporting and analytics features are often commended for providing valuable insights into customer interactions and overall performance. However, some users have expressed concerns regarding occasional technical issues, limited customization options, and the need for more advanced features.

Pros

Easy to set up and use, with intuitive interface and no coding required.
Offers a range of customization options to tailor the chat widget to your website's branding and needs.
Provides comprehensive analytics and reporting to track performance and identify areas for improvement.
Strong customer support with quick response times and helpful resources.

Cons

Limited integration options with thirdparty platforms and applications.
Can be expensive for businesses with a large number of agents or highvolume chat traffic.
Chatbots may not be as sophisticated as those offered by other platforms.
Some users have reported occasional technical glitches and reliability issues.

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Reviews

SUSAN H

December 16, 2021 Source: G2.com

"Great way to assist customers!"

What do you like best about Pure Chat?

I love that it is so easy to use and offers ways to customize. We use it at my workplace every day.

What do you dislike about Pure Chat?

There really isn't anything I dislike about PureChat!

What problems is Pure Chat solving and how is that benefiting you?

Staying in contact with customers and being able to assist them immediately. Pure Chat really benefits our customers because it gives them immediate access to any issues.

Hulda

November 25, 2021 Source: Financesonline.com

Improves our relationship with our customers

PROS: I love how beneficial Pure Chat is for both our team and our customers. It's a straightforward app that can be customized easily so that it would fit our brand and customer's needs.

Maximilian

September 21, 2021 Source: Financesonline.com

Customer Service upgrade!

PROS: This tool is super useful for our customer service team. I love that you can reassign the customer service representative to smoothly continue an on-going chat. It also shows relevant info about the customer, such as their previous orders, number of site visits, and contact info. This stuff can really help us in pursuing leads.

Ruthe

August 26, 2021 Source: Financesonline.com

Love the customization option

PROS: I am enjoying the customization option for the Pure Chat alert sound so I always know when there are notifications from the app. I also like that Pure Chat lets me add other individuals in a chat even if they are from other departments. And even if they are now part of the group, they can have the option to stay or to leave the chat room. This feature has helped us greatly.

Garry

July 6, 2021 Source: Financesonline.com

Great customer communication app!

PROS: I love the whole idea of this app -- the themes, the functions. All amazing. I love it.

Abigale

May 31, 2021 Source: Financesonline.com

A live chat app with a wonderful set of tools

PROS: The greatest thing about Pure Chat is the integration capabilities that let our business connect it with other systems. We mainly enjoy its synchronization with Slack because messages in Pure Chat appear as notifications in the group messaging platform. Also, our company benefits

Otis

April 20, 2021 Source: Financesonline.com

Great solution for getting in touch with our customers

PROS: Pure Chat provides us with an opportunity to keep in touch with our customers who are interested in my business, services and offerings. Lot of people like to shop online and we are able to provide best service through Pure chat in real time.

Peyton

March 28, 2021 Source: Financesonline.com

Great for ecommerce!

PROS: If you want an easy and straightforward chatting solution, then I highly recommend that you use Pure Chat. I didn’t waste time figuring out complicated algorithms as one would do in other live chat tools. With this, I was able to get to work right away.

Miriam C

January 14, 2021 Source: G2.com

": Live communication with customers to improve the attention and web experience."

What do you like best about Pure Chat?

The need for a live chat on our website has led us to the implementation of Pure Chat, we liked how easy it is to keep in constant interaction with our visitors and customers during their journey on our page, providing advice and attention in real time to improve their experience. It is very easy to configure and put it into operation, and it works on both computers and mobile devices.

What do you dislike about Pure Chat?

The only thing that goes through my mind that could be improved is definitely their customer service and support.

Recommendations to others considering Pure Chat:

Live interaction with our customers is a key factor in generating trust and sales opportunities and growth of the organization, and is something that a live chat tool like Pure Chat can easily provide, effectively recommending.

What problems is Pure Chat solving and how is that benefiting you?

Pure Chat has undoubtedly solved problems of interaction with our customers and visitors, improving the attention and providing live support through our website, we have been able not only to retain our potential customers, but also generate new customers and sales opportunities. Generating confidence to our customers and maintaining quality business relationships with them is of utmost importance to our company and Pure Chat has been a support to achieve this.

Claudie

January 2, 2021 Source: Financesonline.com

An outstanding free live chat tool

PROS: The thing that I enjoy most about Pure Chat is its free version that has enough functionalities for our needs. Despite being free, it has a lot of options for customization when it comes to design and email. It is very easy to integrate the chat tool with our website as well because all we need to do is to copy and paste the code. I also like that we can have as many team members as we need on the platform and how easy it is to get them onboard--one email and they can already log in to the system. When it comes it its messaging features, our support team has benefited from the automated and canned replies. It is helpful too that Pure Chat keeps transcripts of conversations, which makes it easier for us to follow up with customers. More than that, the support team of Pure Chat is a gem.

Pure Chat Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Pure Chat?

Review Summary

Pros

Cons

SUSAN H

Hulda

Maximilian

Ruthe

Garry

Abigale

Otis

Peyton

Miriam C

Claudie

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