PAR Punchh Reviews

I like the variety of options that Punchh allows users to have, you can send emails, track customers, and see insights about what your customers do all from one platform.

The disorganization of some things, where emails and "templates" are sometimes, is confusing, and I feel that maybe they should be in other areas at times. It makes my UX hard to figure out where things are at times when explaining to clients.

Email marking is solved with Punchh and setting up continuous email systems to continue to send when new customers are onboarded making them feel more welcome when joining.

Punchh is a small company but a growing company and their app customer service has been beyond good.

I dislike that the app creation phase did not help prep the team with all of the design needs before letting us know that our time with the engineers was running out.

Consider how many details you need prior to launching your app project with the Punchh Team.

We are solving many needs by having a future forward app.

Punchh is a small company but a growing company and their app customer service has been beyond good.

I dislike that the app creation phase did not help prep the team with all of the design needs before letting us know that our time with the engineers was running out.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Bright colors and most important information at the forefront.

Confusing set up. There are a lot of features that I don't use because I am not sure how or they are not easily accessible.

Customer satisfaction- a lot better after using punchh.

Bright colors and most important information at the forefront.

Confusing set up. There are a lot of features that I don't use because I am not sure how or they are not easily accessible.

What problems are you solving with the product? What benefits have you realized?

Ability to house multiple marketing channels under one umbrella. Loyalty functionality is good.

Lack of flexibility in reporting. Lack of functionality and reporting for email marketing and text marketing.

Better understanding core guest behavior.

It is nice having a program that houses your loyalty program, email CRM and mobile app all in one. Previously, we were using three separate programs to manage each of these, and syncing them up was a pain (not to mention it got costly).

Where to begin... For starters, their customer "support" is abysmal. With the exception of one great individual who is no longer with the company, every single account manager that we've had has been worthless. Each time we run into an issue (which is about 1-2 times per week, at this rate), our CSM doesn't ever help with the problem. Rather, they defer us to their support library (which is also worthless and contains outdated and/or false information) or their support team (who, rather than admit they were wrong, blame the client and skirt around trying to solve the problem). They will constantly make botched updates to their code and not alert their clients, making it incredibly difficult to operate on a day-to-day basis. We have actually had instances where our IT team has caught errors in their code, sent screenshots to their support team, and they still deny there is anything wrong. I have never worked with a company that has such little integrity and regard for its clients.

The original intent behind working with Punchh was to have our loyalty program, email CRM and loyalty provider all in one. This sounded great when we signed on with them, but with the amount of issues we face with them on any given day, I cannot say it was worth it.

It is nice having a program that houses your loyalty program, email CRM and mobile app all in one. Previously, we were using three separate programs to manage each of these, and syncing them up was a pain (not to mention it got costly).

Where to begin... For starters, their customer "support" is abysmal. With the exception of one great individual who is no longer with the company, every single account manager that we've had has been worthless. Each time we run into an issue (which is about 1-2 times per week, at this rate), our CSM doesn't ever help with the problem. Rather, they defer us to their support library (which is also worthless and contains outdated and/or false information) or their support team (who, rather than admit they were wrong, blame the client and skirt around trying to solve the problem). They will constantly make botched updates to their code and not alert their clients, making it incredibly difficult to operate on a day-to-day basis. We have actually had instances where our IT team has caught errors in their code, sent screenshots to their support team, and they still deny there is anything wrong. I have never worked with a company that has such little integrity and regard for its clients.

What problems are you solving with the product? What benefits have you realized?

The app works, sometimes, if you don't try and actually do anything.

The CRM is terrible. In many ways it's easier just using a SQL server. Creating segments is one of the most painful and time wasting process of any CRM I have tried in the last 10 years. Customer service is extremely slow in responding. Their dev team seems to be 100% devoted to creating new features (therefore NOT fixing extremely important problems) while their ops team is non-existent.

Having an app where customers can receives notifications, coupons, promos, etc. and purchase.

The app works, sometimes, if you don't try and actually do anything.

The CRM is terrible. In many ways it's easier just using a SQL server. Creating segments is one of the most painful and time wasting process of any CRM I have tried in the last 10 years. Customer service is extremely slow in responding. Their dev team seems to be 100% devoted to creating new features (therefore NOT fixing extremely important problems) while their ops team is non-existent.

What problems are you solving with the product? What benefits have you realized?